
Hospitality project management, project management assistance
Project Management Assistance (PMA) in the hotel industry optimises the design and profitability of projects by guiding the hotelier, architect and investor in the use of space and budget control. Present at every stage, the ACA ensures that design, functionality and financial performance are aligned, while guaranteeing a high-quality customer experience and appropriate working conditions. In this way, an experienced property manager guarantees efficient, cost-effective management, which is essential to the success of hotel projects.
Mystery shopper
Mystery shopping is a key tool for evaluating and improving the luxury hotel experience. Posing as ordinary guests, these evaluators discreetly examine every detail, from reception to cleanliness, to ensure that service standards are being met. Using a qualified service provider guarantees an objective, in-depth analysis. Immediate feedback to the teams means that adjustments can be made quickly, boosting customer satisfaction and the establishment’s brand image.
Hotel and Architect: Collaboration for an Exceptional Customer Experience
In hotel projects, the role of the architect is essential in designing aesthetic and functional spaces. However, a hospitality expert is essential for fine-tuning every detail to ensure an exceptional customer experience and optimal working conditions for staff. In collaboration with the architects, this expert optimises employee circulation, positions service areas efficiently, and ensures a welcoming and practical design. This synergy creates unique establishments that meet the highest standards of luxury hotels.
DELPORTE HOSPITALITY,
the reference media for decision-makers in the luxury hotel industry,
shares its cross-disciplinary, in-depth view of the luxury hotel industry.
Laurent Delporte
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