While service quality and the relationship built up by our teams remain at the heart of the hotel experience, design is now emerging as another equally structuring pillar. It’s no longer a question of simply decorating a place, but of giving it meaning, an identity, a capacity to make a lasting impression. This makes interior […]
At the HOTEL&SPA Forum, an annual gathering in Paris of international experts in the fields of well-being, luxury hotels and health, a central question emerged: how can we attract and retain talent in a sector where the customer experience is based above all on the quality of the human bond? This meeting gave me the […]
Every year, the HOTEL&SPA Forum in Paris brings together personalities committed to thinking about well-being, luxury and hospitality. It was in this context that I attended a number of fascinating conferences, some of which have fed deeply into my own analysis of contemporary hospitality. The topics addressed resonated with the questions I encounter every day […]
The art of entertaining at Banyan Tree: when luxury hotels reinvent sustainable hospitality In the world of luxury hotels, some brands do more than just open hotels in prestigious destinations. They build a vision of hospitality. Banyan Tree Holdings is one of those groups capable of transforming a stay into an emotional and human experience. […]
Laurent Delporte, trendspotter Each year heralds a new period and new projects, as we are all conditioned to the rhythm of companies who have prepared their budgets for the coming year in relation to projects and the various events of the year. Each of them undertakes projects based on their current situation, their customers and […]
The story of Mossadeck Bally, founder of Azalaï Hotels in Africa While attending the Hostelya Forum in 2016, I met Mossadeck Bally, founder of the Azalaï Group. He’s an entrepreneur! He has created a hotel group in Africa that continues to expand. The hotel group complies with international hotel standards, and brings with it the […]
