Training & Coaching

Coaching and Training : Supporting Teams for Excellence in Hospitality

In the demanding luxury hospitality sector, specialized training and personalized coaching are indispensable tools for delivering an unforgettable customer experience. The difference between hospitality coaching and training lies in their approach and objectives. Training provides technical knowledge and specific skills, while coaching aims to develop the personal qualities and leadership necessary to excel in the field.

DELPORTE Hospitality, with its values of excellence, respect and humanism, offers coaching and training programs based on solid expertise and prestigious backgrounds such as HEC (strategic leadership training). Calling on a qualified service provider guarantees companies high-quality support.

Employee training

Training in corporate hospitality practices in the form of tailor-made workshops with a strong human dimension ? Examples: transforming relationships, getting to know yourself, overcoming limiting patterns.

Executive coaching

Personalized support for business leaders in implementing a hospitality strategy, leadership techniques and training in the French art of entertaining, the need to break the solitude of the leader.

Hospitality coaching

Tailor-made support for decision-makers in the hotel industry in implementing hotel projects, in France or abroad.

What’s the difference between coaching and training?

Hospitality training provides specific skills and a mastery of the technical aspects of hotel management. Coaching in the hospitality industry, on the other hand, is a more personalized process, in which the hospitality coach supports individuals in developing their interpersonal skills, leadership and emotional intelligence. In this way, coaching promotes personal transformation, while training develops concrete, complementary know-how to ensure exceptional hospitality.

The importance of hospitality coaching

In the luxury hotel industry, coaching is a powerful lever for transforming the customer experience. Hospitality coaching focuses on personal development, revealing the potential of each team member and strengthening cohesion, motivation and customer service. To become a coach in the luxury hotel industry, a thorough understanding of customer expectations is essential, as is expertise in human relations. DELPORTE Hospitality provides both, with a focus on humanistic values and in-depth knowledge of the sector.

Luxury hotel customers expect impeccable service, which demands exceptional skills and know-how – a level of attention that can also inspire other sectors such as the medical sector, financial services, head offices or department stores. By calling on DELPORTE Hospitality, companies benefit from quality support that combines advanced hospitality training techniques with hospitality coaching expertise. This tailor-made support not only meets the specific needs of hotel establishments, but also enables this excellence to be transposed to other sectors, where customer satisfaction and hospitality are just as essential.

Benefit from personal
personal coaching with Laurent Delporte

Photo credit Clay Banks on Unsplash