A Closer Look at Generous Hospitality in the Heart of Quebec Introduction: A Place, A Story, An Atmosphere Overlooking the St. Lawrence River for more than 130 years, the Château Frontenac stands out as one of the most recognizable hotels in the world. Opened in 1893, this iconic establishment embodies a certain vision of travel, […]
I had the pleasure of staying for two nights at the JANEIRO Hotel, facing the Atlantic Ocean on Leblon Beach in Rio de Janeiro. Opened in 2018, this intimate property of 51 rooms and suites, all oriented toward the sea, is set within an elegant residential neighborhood, deeply rooted in local life. From the moment […]
At the heart of the Rosewood Mayakoba, the Zapote Bar embodies a rare vision of hospitality: one that transforms a service into a memory. In this interview, Laurent Delporte explores how emotion becomes true luxury with Ricardo BOBADILLA, head bartender at the Rosewood Mayakoba Hotel . Can a cocktail reveal the soul of a country? […]
In the luxury hotel industry, the customer experience is at the heart of every strategic decision. To guarantee impeccable service and maximize customer satisfaction, many establishments use the services of mystery shoppers. But what are the essential qualities of a good mystery shopper and what is his or her profile? How can a quality audit […]
In a world where the customer experience is at the heart of everything we do, it’s no longer enough to consult the reviews left on the Internet to understand what works – or doesn’t work – in a hotel. Customer feedback is numerous, spontaneous and often rich in lessons learned. But we still need to […]
Hospitality, welcome and experience in the heart of the mountains Going to the mountains is often synonymous with intense moments: communion with nature, the pleasure of descents, moments shared with family and friends. But beyond the quality of the slopes, what today’s holidaymakers are looking for in a ski resort is a genuine experience of […]
Mystery Shopper: A Key Tool for Measuring and Improving Experience in the Luxury Hotel Industry Mystery shopping is an invaluable evaluation method for companies in the luxury goods and hospitality industries seeking to guarantee impeccable service quality. Mystery shoppers, also known as incognito shoppers, verify that every detail of the customer experience meets the required […]
I’ve meet Josh Lesnick when he was the president and CEO of Associated Luxury Hotels, the parent company of Associated Luxury Hotels International (ALHI) and WorldHotels. He left the company to pursue other options. He is a 30-year-plus hospitality industry veteran ! Can you introduce WorldHotels? We operate two businesses. First we have WorldHotels, which has a nice luxury […]
Rosewood News I recently had the chance to attend the ILTM Forum 2018, where major hotel groups from around the world come together to share ideas, trends and updates. I was particularly excited to hear about the upcoming projects at Rosewood Hotels and Resorts, which you can read about below. Upcoming projects at Rosewood Hotels […]
During my latest trip to Shanghai, on my way to participate in the ILTM Salon (International Luxury Travel Market), I chose to stay at the Banyan Tree Hotel in order to discover this brand’s first hotel in the city. Located in the heart of the city, along the historical boulevard The Bund, Banyan Tree Shanghai […]
Shanghai is the largest city in China and one of the most densely populated cities in the world. Traversed by the Huangpu River, the city can be divided into 2 major zones: Puxi and Pudong, which respectively mean “to the West of Huangpu” and “to the East of Huangpu”. The city of Shanghai is one […]
Interview with Glen Cook, General Manager of Banyan Tree Shanghai on the Bund Named after the Banyan tree that is celebrated for providing shelter to weary travelers in Thailand, Banyan Tree is perhaps better known today as a unique brand bringing together a family of luxury hotel and resort brands. Since its beginnings in Thailand, […]
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover exciting developments in the luxury hotel world. I’ll present an update from Rosewood hotel. I met Robert Cheng, Vice President – Brand Marketing and Communications. Rosewood opened the iconic hotel de Crillon in Paris Hotel de Crillon […]
The Stages of Construction for the Mélia La Défense Paris Hotel I recently met with an investor who was seeking to acquire a hotel for the first time. He asked me if it was better to acquire an existing hotel or to sign on to construct a new hotel. The answer to this, of course, […]
Translating the DNA of the Peninsula Brand in Paris I’ve met Robert Cheng, when he was the international vice president of the Peninsula Hotel Group. Here is a man who knows the universe of luxury, having worked previously at De Beers. I met him at the Peninsula and again at the International Luxury Travel Market […]
Biarritz, where else ? I’ve just come back from an event called “The Pro-Atlantic Meeting” held in Biarritz by Meet and Com. It was a chance to discover new destinations for holding events on the Atlantic Coast. Biarritz has repositioned itself as a major site for the planning of professional occasions of both national and wider public scope, […]
We all know The Buddha-Bar by name, but perhaps a bit less their hotels. The group owns over fifteen restaurants around the world and currently boasts three 5-star hotels, including one in Paris. I recently had the pleasure of visiting the Buddha-Bar in Paris, and I can say that I very much admired it. The architect has designed some […]
Buddha-Bar Hotel Today I invite you to meet Buddha-Bar co-founders Tarja Visan and Raymond Visan, of George V Entertainment Group—the same group that has launched such establishments as Barfly, Buddha-Bar, and Barrio Latino and continues today to develop spas and hotels. You have recently opened up a hotel in Paris. Can you present it to us? What concept are you […]
A Stay in Beijing I have just come back from Beijing, where I participated in the China Incentive, Business Travel & Meetings Exhibition (CIBTM) as a Hosted Buyer. I was one of three French buyers. There were 400 exhibitors, primarily of Asian origin. I was thus able to establish numerous contacts in Asia and the Pacific in various hotels […]
123 Sébastopol Hotel….Spend a Night in the World of a Cineaste These days, I devote all of my articles to the notion of being away from home at a hotel. Today I’d like to present to you the 123 Sébastopol Hotel Paris, which illustrates precisely this theme of being far from home. Clients are always […]
Dine like King Louis XIV – Plaza Athénée The Plaza Athénée has been offered the Garden of the Château de Versailles! What an immense success for a Palace. It is a wonder that no one has thought of this before! Many hotels around the world have developed their own gardens, whether in their parks or […]
