The art of entertaining and the customer experience

Banyan Tree Hotel

The art of entertaining at Banyan Tree: when luxury hotels reinvent sustainable hospitality In the world of luxury hotels, some brands do more than just open hotels in prestigious destinations. They build a vision of hospitality. Banyan Tree Holdings is one of those groups capable of transforming a stay into an emotional and human experience. […]

Repositioning a hotel: the example of the Hôtel Baume

Today, I’d like to share with you a beautiful encounter I had in 2016. Sylvia Harrault is a well-known figure in the hotel industry. She is very involved with the AICR association and its hotel. She always has good ideas for her customers. I recommend his hotel for an excellent stay just a stone’s throw […]

The French art of welcoming : why sincerity remains the key to hospitality according to Pierre Gagnaire

The French art of entertaining is all about sincerity At a time when customer experience is becoming increasingly standardized on an international scale, theart of French hospitality is making a comeback in the luxury hotel and restaurant sector.Through an encounter with Pierre Gagnairean emblematic chef on the world gastronomic scene, one conviction becomes clear: a […]

Plaza Athénée Paris : penser la décoration d’un palace dans le temps

At the Plaza Athénée, decoration cannot be reduced to a simple aesthetic signature. It’s part of a broader vision: to develop an emblematic luxury hotel in Paris without ever breaking with its heritage. In a context marked by the emergence of new luxury hotels and rising expectations in terms of customer experience, the question was […]