Art of Welcoming and Customer experience

I recently had the privilege of meeting with Stefan Leser, CEO of Langham Hotel and we’ve shared our hotel vision during the ILTM show: What differentiates Langham Hotels from other hotels? One thing that is unique is our club lounge. I almost don’t like the words ‘Club Lounge’ because a lot of people claim to […]

It’s a such a pleasure to present Ralph Radtke, a man with nearly 40 years in the hotel industry across 15 different countries to his name, is a sizeable reference guide for this industry. Following a noteworthy career path as General Manager of Sofitel, Director of Operations in Accor Hotels in Luxembourg and a nomination […]

The Art Of welcoming The art of welcoming in the Middle East and in Asia does not follow local customs, but instead prioritizes a highly international approach. What is your view on the French art of welcoming? In France, 90% of the products that I serve are French. And yet, when I look at the […]

I was recently at ILTM, which brings together many of the finest hotel groups from around the globe. At the occasion, I was able to discover Trump Hotels. What is the history behind the brand? Our first hotel in our portfolio was Trump Central Park in New York. It’s been open for 21 years now. […]

Service Professions: “Japan and Service” in Partnership with the association O’Service This organization led by Denis Courtiade is devoted to restoring meaning and value to service careers. The organization holds as its objective to unite agents working in the French service profession to better advise service professionals of today and the future. Today I’d like […]

The art of welcoming guest … Welcoming friends, family, clients, partners—all of these form occasions for an exchange of sensual and intellectual pleasures that, in France, bring out the best in standards, beauty, refinement, rituals, and sophistication, not to mention lightheartedness, excellence, and courtesy. This page is aimed at sharing the various codes, customs, signs, […]

Is there such a thing as a distinctly French style of hospitality?   It was around the 19th century that the first Palaces appeared. In Paris, Hotel Meurice ranks among the oldest (it was established in 1835). In the 19th century, it was the only hotel available for welcoming wealthy travelers in Paris until the […]

Interview with Monique Dekker, General Manager of the Park Hyatt Vienna On a recent trip to Vienna, I had the privilege of discovering the Park Hyatt Vienna. It is a wonderful recent addition to the Park Hyatt portfolio, with a unique quality: it is the first Park Hyatt to open in a historic, refurbished building. […]

Denis Courtiade is the manager of the Restaurant at the Plaza Athénée as well as the President of the organization Ô’Services. The organization ensures the promotion of service careers in restaurants. As DELPORTE Hospitality will be a partner of the organization O’Services, I will be publishing interviews with the main figures of the organization. I leave you […]

Rosewood has chosen to return to the classic cornerstones of French luxury by placing a butler in each of its rooms. No need for an automatic curtain system to close the curtains—this will instead be left to your butler. Clients who have grown used to international hotels will learn to rediscover the pleasure of being […]

I recently had the chance to discover the wonderful Ritz-Carlton Hotel during my latest visit to Shanghai. The Ritz-Carlton Shanghai is one of the most elegant 5-star hotels in the Financial District, evoking all the glamour of 1930s Shanghai in a modern tower in the Lujiazui finance zone. The Ritz-Carlton Shangai elevates every experience with […]

Interview with Reiner Heilmann, GM of Hotel Sacher On my most recent trip to Vienna, I had the pleasure of discovering Hotel Sacher, a luxurious institution central to the local history and culture of Vienna. True to its name, Hotel Sacher is famous for being the birthplace of the traditional Viennese delicacy, the Sachertorte, a […]

Hôtel de Crillon, created in 1907, is one of the oldest luxury hotels in Paris, along with Le Meurice and le Ritz. On July 5, 2017, its doors reopened once again following 4 years of renovation work. France is a nation whose luxury hotels have gone on to inspire the creation of hotels in the […]

 True to its name, the Sofitel Legend the Grand Amsterdam is one of Amsterdam’s most legendary 5-star hotels, dating back since 1578. Having welcomed such guests as the de Medicis back in the day, the hotel is deeply anchored in the history of Amsterdam. Today the hotel is operated under the Accor Sofitel label, allowing […]

I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. One of these was the Ritz-Carlton in Kyoto, Japan. Nestled along the banks of the Kamogawa river and featuring spectacular views of the Higashiyama Mountain, the Ritz-Carlton Kyoto offers the classic Ritz-Carlton service […]