Art of Welcoming and Guest experience

I had the opportunity to visit the Rosewood Mayakoba, in the heart of the Riviera Maya, t to discover not only the exceptionality of the place – its lagoons, its suites, its harmonious architecture – but above all the spa “Sense, A Rosewood Spa”. I was welcomed with rare kindness, by teams who were attentive, […]

In a world where everything is speeding up, where artificial intelligence is imposing itself as a solution to everything, emotion remains what we will never be able to automate. And in the hotel business, as in all hospitality activities, emotion is the key to a memorable experience. Emotions create memories It’s not just the amenities […]

I had the privilege of meeting Chef Edgar Chávez, a renowned Mexican chef, and of sharing with him his vision of gastronomy, management, and hospitality. During several days at Rosewood Mayakoba, I was able to explore the hotel behind the scenes, meet the teams, and engage in meaningful conversations with them. I warmly thank all […]

J’ai eu le plaisir de retrouver Édouard Gromangin, directeur du Rosewood Mayakoba au Mexique et responsable régional, un professionnel dont l’engagement envers ses équipes et ses clients est reconnu depuis de nombreuses années. We met back in high school, when I noticed his smile and his ability to take an interest in others. This simple […]

Courchevel’s palaces are iconic luxury hotels, offering an unrivalled experience in one of the world’s most prestigious ski resorts. Among the most famous are establishments renowned for their exceptional service, comfort and attention to detail. These palaces compete not only with each other, but also with other luxury hotels, particularly in Switzerland, which is also […]

Hospitality in the mountains depends on a number of factors, from the first contact with guests to their departure. The aim is to create a warm, welcoming atmosphere that gives visitors the impression of being in a safe, comfortable, yet lively and dynamic environment. A ski resort doesn’t just offer impeccable slopes and luxurious rooms: […]

The Hotel&Spa Forum has become a must-attend event for those who imagine tomorrow’s well-being. It brings together in Paris at the four Seasons hotel the most influential players in the spa, hotel and design worlds, to discuss the major issues of the future: customer experience, sustainability, innovation, but also regeneration and sensitive hospitality. It was […]

Long perceived as cold, functional institutions, banks today face a major challenge: recreating links, offering a genuine customer experience and instilling a culture of hospitality in their spaces and practices. In an increasingly digitalized world, the human dimension is becoming a differentiating factor. The time spent in a branch can no longer be a mere […]

I recently had the privilege of meeting with Stefan Leser, CEO of Langham Hotel and we’ve shared our hotel vision during the ILTM show: What differentiates Langham Hotels from other hotels? One thing that is unique is our club lounge. I almost don’t like the words ‘Club Lounge’ because a lot of people claim to […]

It’s a such a pleasure to present Ralph Radtke, a man with nearly 40 years in the hotel industry across 15 different countries to his name, is a sizeable reference guide for this industry. Following a noteworthy career path as General Manager of Sofitel, Director of Operations in Accor Hotels in Luxembourg and a nomination […]

The Art Of welcoming The art of welcoming in the Middle East and in Asia does not follow local customs, but instead prioritizes a highly international approach. What is your view on the French art of welcoming? In France, 90% of the products that I serve are French. And yet, when I look at the […]

I was recently at ILTM, which brings together many of the finest hotel groups from around the globe. At the occasion, I was able to discover Trump Hotels. What is the history behind the brand? Our first hotel in our portfolio was Trump Central Park in New York. It’s been open for 21 years now. […]

Service Professions: “Japan and Service” in Partnership with the association O’Service This organization led by Denis Courtiade is devoted to restoring meaning and value to service careers. The organization holds as its objective to unite agents working in the French service profession to better advise service professionals of today and the future. Today I’d like […]

The art of welcoming guest … Welcoming friends, family, clients, partners—all of these form occasions for an exchange of sensual and intellectual pleasures that, in France, bring out the best in standards, beauty, refinement, rituals, and sophistication, not to mention lightheartedness, excellence, and courtesy. This page is aimed at sharing the various codes, customs, signs, […]

Is there such a thing as a distinctly French style of hospitality?   It was around the 19th century that the first Palaces appeared. In Paris, Hotel Meurice ranks among the oldest (it was established in 1835). In the 19th century, it was the only hotel available for welcoming wealthy travelers in Paris until the […]

Interview with Monique Dekker, General Manager of the Park Hyatt Vienna On a recent trip to Vienna, I had the privilege of discovering the Park Hyatt Vienna. It is a wonderful recent addition to the Park Hyatt portfolio, with a unique quality: it is the first Park Hyatt to open in a historic, refurbished building. […]

Denis Courtiade is the manager of the Restaurant at the Plaza Athénée as well as the President of the organization Ô’Services. The organization ensures the promotion of service careers in restaurants. As DELPORTE Hospitality will be a partner of the organization O’Services, I will be publishing interviews with the main figures of the organization. I leave you […]