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What place do French luxury hotels hold abroad?
Numerous international brands go looking in search of French expertise in the luxury hotel world. A considerable number of hotel managers around the world are French. They thus pass down their expertise to their teams on a daily basis and see to the excellence of their service. This goes the same for chefs. The finest […]
Rosewood Hotels and Resorts
Rosewood News I recently had the chance to attend the ILTM Forum, where major hotel groups from around the world come together to share ideas, trends and updates. I was particularly excited to hear about the upcoming projects at Rosewood Hotels and Resorts, which you can read about below. Upcoming projects at Rosewood Hotels Rosewood Hotels […]
Langham Hospitality Group
Langham Hospitality Group is a hotel branch of Great Eagle Holdings, one of the leaders in real estate advertisement in Hong Kong. With more than 30 luxury addresses spread across major cities over 4 continents, Langham Hotels define themselves by their authentic service, innovation and design. Mr. Warman was the CEO of LHG between 2014 and […]
Interview with Sir Rocco Forte, CEO of Rocco Forte Hotels
I recently had the privilege of meeting with Sir Rocco Forte, the paterfamilias behind the luxury hotel group under his name: Rocco Forte Hotels. He helped me discover the unique art of welcoming at Rocco Forte Hotels. How do you define the art of welcoming at Rocco Forte? To start with, it’s the attitude of […]
The Beau-Rivage Palace in Lausanne, a historical hotel
[et_pb_section admin_label=”section”] [et_pb_row admin_label=”row”] [et_pb_column type=”4_4″][et_pb_text admin_label=”Text”] Located in the heart of Lausanne, the Beau-Rivage Palace offers a unique panorama over Lake Geneva as well as the overlooking Alps. Ranked among the best hotels in Europe, this 5-star hotel features 168 rooms, 34 suites and junior suites. It is home to 4 different restaurants, including […]
The Palace Hotel Crillon Paris, continually reinventing itself: Excellence across everything
It will be up to the Rosewood Hotel brand, little-known in France, to deliver its expertise to its hotel staff and to its clients. The brand was born in 1979 in the United States and eventually led to a collection of around 20 establishments that continues to grow in number each year. The collection also […]
Digital Technology at Raffles Europejski Warsaw
I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]
Banyan Tree Shanghai on the Bund
During my latest trip to Shanghai, on my way to participate in the ILTM Salon (International Luxury Travel Market), I chose to stay at the Banyan Tree Hotel in order to discover this brand’s first hotel in the city. Located in the heart of the city, along the historical boulevard The Bund, Banyan Tree Shanghai […]
The Four Seasons Shanghai Hotel
Shanghai is the largest city in China and one of the most densely populated cities in the world. Traversed by the Huangpu River, the city can be divided into 2 major zones: Puxi and Pudong, which respectively mean “to the West of Huangpu” and “to the East of Huangpu”. The city of Shanghai is one […]
L’Hôtel de Crillon puts the spotlight back on service ‘à la française’
Rosewood has chosen to return to the classic cornerstones of French luxury by placing a butler in each of its rooms. No need for an automatic curtain system to close the curtains—this will instead be left to your butler. Clients who have grown used to international hotels will learn to rediscover the pleasure of being […]
The Art of Welcoming at The Ritz-Carlton Shanghai
I recently had the chance to discover the wonderful Ritz-Carlton Hotel during my latest visit to Shanghai. The Ritz-Carlton Shanghai is one of the most elegant 5-star hotels in the Financial District, evoking all the glamour of 1930s Shanghai in a modern tower in the Lujiazui finance zone. The Ritz-Carlton Shangai elevates every experience with […]
The Art of Welcoming at Ryokan Kurashiki and Ryokan Yama No Chaya
I recently had the chance to discover Ryokan Kurashiki and Ryokan Yama No Chaya, two historic establishments that are perfect embodiments of the Ryokan style of hospitality found in Japan. They are part of the Ryokan Collection, which brings together a select group of traditional Ryokans in Japan in an effort to introduce this style […]
The Art of Welcoming at Hotel Sacher
Interview with Reiner Heilmann, GM of Hotel Sacher On my most recent trip to Vienna, I had the pleasure of discovering Hotel Sacher, a luxurious institution central to the local history and culture of Vienna. True to its name, Hotel Sacher is famous for being the birthplace of the traditional Viennese delicacy, the Sachertorte, a […]
Hôtel de Crillon, the Rebirth of a Palace that Transcends the French Art of Welcoming
Hôtel de Crillon, created in 1907, is one of the oldest luxury hotels in Paris, along with Le Meurice and le Ritz. On July 5, 2017, its doors reopened once again following 4 years of renovation work. France is a nation whose luxury hotels have gone on to inspire the creation of hotels in the […]
Digital at the Park Hyatt Bangkok
During the conference ILTM, I was eager to discover how different brands chose to approach the issue of digital technology. Below you will find my interview on the subject with Michael Golden, General Manager at the Park Hyatt Bangkok in Thailand. What is your vision of digital technology in terms of the guest experience? I […]
Interview with Remco Groenhuijzen, General Manager of Sofitel Legend the Grand Amsterdam
True to its name, the Sofitel Legend the Grand Amsterdam is one of Amsterdam’s most legendary 5-star hotels, dating back since 1578. Having welcomed such guests as the de Medicis back in the day, the hotel is deeply anchored in the history of Amsterdam. Today the hotel is operated under the Accor Sofitel label, allowing […]
The Ritz-Carlton Shanghai and its family-oriented offerings
At the latest ILTM event in Shanghai, I had the privilege of discovering and stay at the Ritz-Carlton Pudong, which is unquestionably one of the city’s finest hotels. Opened in 2010 during the Shanghai World Expo, the Ritz-Carlton Shanghai offers an ideal location in the heart of the city, topped off by a spectacular panoramic […]
The Art of Welcoming at the Ritz-Carlton Kyoto
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. One of these was the Ritz-Carlton in Kyoto, Japan. Nestled along the banks of the Kamogawa river and featuring spectacular views of the Higashiyama Mountain, the Ritz-Carlton Kyoto offers the classic Ritz-Carlton service […]
The Art of Welcoming at the Raffles
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations around the world. […]
Security in luxury hotels: What are the risks? What are the solutions?
The past two decades have seen a global increase in catastrophic events (terrorism, natural disasters, etc.), giving rise to growing public demand for an approach that takes security into greater account. This trend has not spared luxury hotels, which have found themselves obliged to adopt ever higher levels of security and resilience. So what exactly […]
The Art of Welcoming at The Peninsula Chicago: Interview with Maria Razumich-Zec
I met with Maria Razumich-Zec, General Manager of The Peninsula Chicago. Mrs Razumich-Zec joined the Peninsula Group as General Manager of The Peninsula Chicago in 2002 and was promoted to the position of Regional Vice-President – USA East Coast in 2007, with regional responsibilities covering The Peninsula Hotels in Chicago and New York, and Quail […]
