Today, I’d like to share with you a beautiful encounter I had in 2016. Sylvia Harrault is a well-known figure in the hotel industry. She is very involved with the AICR association and its hotel. She always has good ideas for her customers. I recommend his hotel for an excellent stay just a stone’s throw […]
Service Excellence Interview with Bill Keffer – General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What are the main characteristics of the service excellence you offer compared to the other hotels of the city? In JW Marriott we believe in service excellence. Our hotel […]
At the Plaza Athénée, decoration cannot be reduced to a simple aesthetic signature. It’s part of a broader vision: to develop an emblematic luxury hotel in Paris without ever breaking with its heritage. In a context marked by the emergence of new luxury hotels and rising expectations in terms of customer experience, the question was […]
