Hospitality and craftsmanship of excellence share the same culture of detail, mastery and transmission. At a time when companies with the Entreprises du Patrimoine Vivant (EPV) label are seeking to strengthen their customer relations, inspiration from the luxury hotel sector opens up new perspectives. In a world where customer expectations are constantly evolving, hospitality is […]
In an ever-changing world, hotel projects can no longer be conceived in the same way as in the past. Too often, they are based on a binary relationship: an investor on one side, an architect on the other. And yet, the success of a business – both in economic terms and in terms of customer […]
In a world marked by standardization, speed and immediacy, we urgently need to rethink the foundations of hospitality. No longer an accumulation of services, but a subtle art of creating links, transmitting emotion and inscribing a story in a place. In this respect, Entreprises du Patrimoine Vivant (Living Heritage Companies), with their unique know-how, play […]
In a hotel project, the role of the hotel architect is fundamental in designing aesthetic and functional spaces. However, to guarantee an exceptional customer experience, the intervention of a hospitality expert is crucial to complement and guide the architect’s work. As an expert, I work with the architects for hotels to ensure that every detail […]
Meet a great entrepreneur : Stefan Leser – CEO of Langham I met with the CEO of Langham Hotels during the ILTM show. I’ve stayed in a Langham Hotel in Shanghai: a beautiful hotel in the French Concession area of the city. Where are Langham Hotels located, and what are the upcoming developments for the […]
The reputation of the Negresco precedes it. Since it opened its doors in 1912, this Niçoise Palace has climbed to the summit of the hotel industry and has made a place for itself in the highly exclusive club of the jewels of French hotels. By any measure, the hotel had surely found the recipe for […]
In May 2018, the iconic Hotel Martinez reopened its doors following 18 months of work, including 4 months in which the establishment was closed to the public. This construction work entailed a true rebirth for this iconic hotel, which has been in service since 1929. A new positioning, new image, new brand: this is an […]
Reinventing luxury hospitality: from service to personalized experience In today’s luxury hospitality landscape, excellence is no longer defined solely by service standards or iconic locations. It is increasingly shaped by the ability to understand, anticipate, and reinvent the guest experience. Clients have become more experienced, more demanding, and above all, more mobile constantly comparing destinations […]
Xavier Destribats, Chief Operating Officer at The Americas at Kempinski Hotels Xavier Destribats oversees operations in The Americas, a fast-growing region of strategic significance for Kempinski, as a Member of the Management Board of Kempinski Hotels SA. In this role, Xavier has dual responsibility: on the one hand, strengthening the company’s position and building momentum in […]
Rosewood News I recently had the chance to attend the ILTM Forum 2018, where major hotel groups from around the world come together to share ideas, trends and updates. I was particularly excited to hear about the upcoming projects at Rosewood Hotels and Resorts, which you can read about below. Upcoming projects at Rosewood Hotels […]
Located in the heart of Lausanne, the Beau-Rivage Palace offers a unique panorama over Lake Geneva as well as the overlooking Alps. Ranked among the best hotels in Europe, this 5-star hotel features 168 rooms, 34 suites and junior suites. It is home to 4 different restaurants, including the famous Michelin-starred restaurant from chef Anne-Sophie […]
During the conference ILTM, I was eager to discover how different brands chose to approach the issue of digital technology. Below you will find my interview on the subject with Michael Golden, General Manager at the Park Hyatt Bangkok in Thailand. What is your vision of digital technology in terms of the guest experience? I […]
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover exciting developments in the luxury hotel world. One such exciting development is the long-awaited renovation of the legendary Raffles Hotel in Singapore. Below you will find my interview on this subject with Christian Westbeld, General Manager of […]
I attended the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations around the world. One excellent example of […]
I attended the 2017 edition of the ILTM Conference in Cannes. It was a wonderful opportunity to meet hoteliers from all over the world and discover new ways of imagining the art of welcoming. In France, we often take the notion of 5-star hotels and Palaces for granted. To the French ear, the term ‘Palace’ […]
During my time at the latest 2017 edition of the ILTM Conference in Cannes, I had the pleasure of attending Rosewood Hotel’s annual announcement of the group’s latest news and developments in their hotel projects. I was particularly thrilled to hear the group’s announcement of the very latest label addition to their hotel portfolio. Below […]
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover exciting developments in the luxury hotel world. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations […]
During my time at the latest 2017 edition of the ILTM Conference in Cannes, I had the pleasure of attending LVMH’s annual announcement of the group’s latest news and developments in their hotel projects. It is always exciting to take part in a tradition that sees this heritage-bound French luxury group reveal their plans on […]
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover exciting developments in the luxury hotel world. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations […]
Choosing Interior Designers A Conversation with Julie Grégoire. I’ve met her when she used to work for Accor as Operational Director of Luxury, High-End, and Thalassa France. How do you decide on an interior designer? What are the necessary qualities and criteria? How much room do you give for new talents? Do you always select experts? […]
Alain Ducasse Restaurant Following up from their earlier design work for the bar of the Plaza Athénée, Patrick Jouin and Sanjit Manku went on to design the Alain Ducasse Restaurant at the illustrious hotel for the third time. I invite you to discover their vision of the restaurant from their perspective as architects. Let’s talk about the dining room of […]
