The B2B magazine of generous hospitality® · 600+ articles published since 2011 · 10,000 newsletter subscribersThe magazine of generous hospitality®

Since 2004, I have traveled the world to meet those who are shaping the hospitality of tomorrow. I learn from the best, analyze their practices, question their visions, and share with you what can lastingly transform the way we welcome.

DELPORTE HOSPITALITY Mag is more than a magazine: it is an independent observatory of hospitality, luxury and the guest experience. Interviews, strategic analyses and exclusive encounters feed a single conviction: the excellence of service is not born of luxury, but of generous hospitality.

Laurent Delporte

Featured · Employee experience

Fairmont: hospitality as a human culture and a lever for transformation

Sami Nasser, Global COO of Fairmont Hotels & Resorts, tells me how the brand hires for attitude, builds sustainability and turns golf into a strategic pillar.

By Laurent Delporte · September 22, 2026 · 10 min read

Markus Venzin: hospitality is not service

A sleep mask left behind in a Dubai hotel room, a question asked at room service, and two more waiting on a desk the next morning. For the Managing Director of the world's oldest hotel school, that is a truer definition of hospitality than any standards manual. I met him in Milan. Markus Venzin leads EHL, founded in…

September 19, 2026 · 8 min read

Panel at the Luxury Hospitality Conference in Milan, Laurent Delporte and fellow speakers, portraits shown on screen

Guest experience

Recognizing a guest without making them uncomfortable

Every autumn, the Luxury Hospitality Conference brings together in Milan the leaders and professionals who shape luxury hospitality in Europe. Filip Boyen, former CEO of Small Luxury Hotels of the World and later of Forbes Travel Guide, moderated the panel to which this house had invited me. The discussion centred on…

September 16, 2026 · 6 min

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Laurent Delporte and Markus Venzin, Managing Director of EHL, at the Luxury Hospitality Conference in Milan

The art of welcoming

Markus Venzin: hospitality is not service

September 19, 2026 · 8 min read

The art of welcoming

Anthony Ingham: the luxury that gives up consistency

The whole of luxury hospitality has been built on one promise: the same experience, everywhere, every time. Anthony Ingham, Chief Operating Officer of Rosewood Hotel Group, embraces the opposite. Met at ILTM in Cannes in December 2025, he explained to me why his group accepts not being perfectly consistent from one…

September 10, 2026 · 12 min read

Laurent Delporte and a fellow journalist at the ILTM Cannes Media Centre, beside the event banner

The art of welcoming

New York: Rethinking Hospitality at the Scale of a City

The meeting with Julie Coker took place in Cannes during the International Luxury Travel Market. In this environment dedicated to high end and luxury tourism, where destinations strive to assert their uniqueness, New York naturally stands out as a global benchmark. Julie Coker serves as President and CEO of NYC…

June 18, 2026 · 12 min read

TheSelection

by Delporte Hospitality

A selection of partners, for exceptional hospitality.

The VitalScore app on a phone held in both hands: a 56% score and the wellbeing wheel

The hospitality of tomorrow

VitalScore: The Digital Wellbeing App That Enhances Guest Experience and Hotel Performance

In luxury hospitality, excellence today is no longer limited to flawless service: it means anticipating needs, personalizing experiences and caring for the wellbeing of both guests and hotel teams. Developed by WellWays, the VitalScore app embodies this vision, offering hotels a unique opportunity to combine…

November 6, 2025 · 7 min

Laurent Delporte and a spa professional walking a trade show aisle, between the Phyt's and Thalgo stands

Hotel expertise

Hotel Spa: Is Your Spa Really at the Service of Your Hotel?

Long relegated to the status of an expected amenity, the spa is undergoing a profound transformation. It has become a strategic tool capable of influencing revenue per available room, brand image and internal culture. When a hotelier invests in a spa without ever deciding what he really wants from it, the result is…

March 5, 2026 · 10 min

DELPORTE HOSPITALITY

Conferences & Keynotes

Laurent Delporte speaks internationally on luxury hospitality, guest experience and the future of service.

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My visits to the finest hotels in the world

The finest houses visited and an insider breakdown, palace after palace.

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Faena New York bedroom: red and white patterned throw and carpet, curved wooden headboard

Guest experience

Faena New York The Art of Destination or the Manifesto of Generous Hospitality

At the intersection of the High Line and the Chelsea gallery district, Faena New York rises within the twisting towers designed by Bjarke Ingels as a radical response to the standardization of international hospitality. I had the opportunity to stay at this hotel and to discover, from within, a property that stands…

July 3, 2026 · 8 min read

Laurent Delporte in conversation with Jean-François Vary, general manager of the Fairmont Le Château Frontenac

The art of welcoming

Fairmont Le Château Frontenac: a closer look at generous hospitality in the heart of Quebec

A Closer Look at Generous Hospitality in the Heart of Quebec Introduction: A Place, A Story, An Atmosphere Overlooking the St. Lawrence River for more than 130 years, the Château Frontenac stands out as one of the most recognizable hotels in the world. Opened in 1893, this iconic establishment embodies a certain…

June 25, 2026 · 12 min read

Laurent Delporte and Ulisses Marreiros, general manager of the Copacabana Palace, holding the hotel's book in the lobby

The art of welcoming

Copacabana Palace: Heritage, Celebration, and Living Hospitality

Conversation with Ulisses Marreiros, General Manager of the Copacabana Palace Facing the Atlantic Ocean, on the legendary beach of Copacabana, the Copacabana Palace has embodied the Brazilian art of hospitality for over a century. Inaugurated in 1923 after four years of construction, the hotel was conceived as early…

June 20, 2026 · 14 min read

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Oct. 2025

Excellence & hospitality: when luxury hotels inspire live events

May 2025

Parcours Luxe by DELPORTE HOSPITALITY ceremony at EquipHotel

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Fairmont: hospitality as a human culture and a lever for transformation

Markus Venzin: hospitality is not service

Recognizing a guest without making them uncomfortable

My encounters with hospitality leaders

Markus Venzin: hospitality is not service

Anthony Ingham: the luxury that gives up consistency

New York: Rethinking Hospitality at the Scale of a City

A hotel project? A hospitality project or a need for support?

VitalScore: The Digital Wellbeing App That Enhances Guest Experience and Hotel Performance

Hotel Spa: Is Your Spa Really at the Service of Your Hotel?

My visits to the finest hotels in the world

Faena New York The Art of Destination or the Manifesto of Generous Hospitality

Fairmont Le Château Frontenac: a closer look at generous hospitality in the heart of Quebec

Copacabana Palace: Heritage, Celebration, and Living Hospitality

My YouTube channel since 2011

Instagram

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