DELPORTE HOSPITALITY MAGThe B2B magazine of generous hospitality® · 600+ articles published since 2011 · 10k newsletter subscribers
Laurent Delporte

Since 2004, I have traveled the world to meet those who are shaping the hospitality of tomorrow. I learn from the best, analyze their practices, question their visions, and share with you what can lastingly transform the way we welcome.

DELPORTE HOSPITALITY Mag is more than a magazine: it is an independent observatory of hospitality, luxury and the guest experience. Interviews, strategic analyses and exclusive encounters feed a single conviction: the excellence of service is not born of luxury, but of generous hospitality.

Laurent Delporte
Featured · Employee experiencePanel at the Luxury Hospitality Conference in Milan with Laurent Delporte and fellow speakers on screen

AI in hotels: the real risk is to your teams

A bar robot that serves well is not the real question. What I argued at the Luxury Hospitality Conference on AI: what to entrust to it, and what to refuse.

By Laurent Delporte · September 2, 2026 · 8 min read
Latest articles
Opening panel at ILTM Cannes with Tyler Brûlé, Anna Nash, Steve Odell and Simone Gibertoni on the competition between hotels and luxury cruising
The hospitality of tomorrow

Luxury hotels: your competitor is a ship

Last June, Accor put a ship in the water. Ritz-Carlton already operates three. At ILTM in Cannes, the major hotel brands held stands next to the cruise lines rather than opposite them. Meanwhile, three passengers in ten at Explora Journeys had never set foot on a ship. They come from our hotels. Here is why they are…

September 1, 2026 · 8 min
Laurent Delporte speaking at the microphone in front of the screen of his workshop The Art of Emotional Hospitality, Luxury Hospitality Conference, Milan, October 2025
Employee experience

Your teams pass on their mood, not your standards

Every year, the Luxury Hospitality Conference brings together in Milan the leaders, hoteliers and professionals who shape luxury hospitality in Europe. They did me the honour of inviting me to lead a workshop, « The Art of Emotional Hospitality ». In front of the participants, I opened with a question that seemed to…

August 26, 2026 · 8 min
Since 2011
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My encounters with hospitality leaders

Conversations with those who shape exceptional hospitality.

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Laurent Delporte and a fellow journalist at the ILTM Cannes Media Centre, beside the event banner
The art of welcoming

New York: Rethinking Hospitality at the Scale of a City

The meeting with Julie Coker took place in Cannes during the International Luxury Travel Market. In this environment dedicated to high end and luxury tourism, where destinations strive to assert their uniqueness, New York naturally stands out as a global benchmark. Julie Coker serves as President and CEO of NYC…

June 18, 2026 · 12 min read
Laurent Delporte in conversation with Marlene Poynder in a Carlyle lounge overlooking Central Park
The art of welcoming

Marlene Poynder: At The Carlyle, the Art of Welcoming Is a Conviction

The Carlyle, A Rosewood Hotel , New York The elevator opens onto a silent corridor. Dark wood-paneled walls, soft lighting, a plush carpet with geometric patterns everything here evokes another era, without ever feeling outdated. This is The Carlyle, A Rosewood Hotel, at the corner of Madison Avenue and 76th Street,…

June 7, 2026 · 8 min read
Barrière Collection presentation at ILTM Cannes: two executives on stage before the A Living Legacy screen
The art of welcoming

Barrière Collection: A New Take on French Hospitality

n December 2025, at the ILTM (International Luxury Travel Market in Cannes, Groupe Barrière presented the Majestic Barrière with a major reorganization of its hotel portfolio. This strategic turning point, unveiled by Grégory Rabuel, the group’s General Manager, and his team, now structures all hotels under the…

May 4, 2026 · 8 min

A hotel project? A hospitality project or a need for support?

Beyond the magazine, Laurent Delporte supports leaders in luxury hospitality, healthcare, banking, retail and real estate: consulting, training and international keynotes.

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by Delporte Hospitality

A selection of partners, for exceptional hospitality.

The VitalScore app on a phone held in both hands: a 56% score and the wellbeing wheel
The hospitality of tomorrow

VitalScore: The Digital Wellbeing App That Enhances Guest Experience and Hotel Performance

In luxury hospitality, excellence today is no longer limited to flawless service: it means anticipating needs, personalizing experiences and caring for the wellbeing of both guests and hotel teams. Developed by WellWays, the VitalScore app embodies this vision, offering hotels a unique opportunity to combine…

November 6, 2025 · 7 min
Laurent Delporte and a spa professional walking a trade show aisle, between the Phyt's and Thalgo stands
Hotel expertise

Hotel Spa: Is Your Spa Really at the Service of Your Hotel?

Long relegated to the status of an expected amenity, the spa is undergoing a profound transformation. It has become a strategic tool capable of influencing revenue per available room, brand image and internal culture. When a hotelier invests in a spa without ever deciding what he really wants from it, the result is…

March 5, 2026 · 10 min
Laurent Delporte conférencier
DELPORTE HOSPITALITY
Conferences & Keynotes

Laurent Delporte speaks internationally on luxury hospitality, guest experience and the future of service.

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My visits to the finest hotels in the world

The finest houses visited and an insider breakdown, palace after palace.

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Faena New York bedroom: red and white patterned throw and carpet, curved wooden headboard
Guest experience

Faena New York The Art of Destination or the Manifesto of Generous Hospitality

At the intersection of the High Line and the Chelsea gallery district, Faena New York rises within the twisting towers designed by Bjarke Ingels as a radical response to the standardization of international hospitality. I had the opportunity to stay at this hotel and to discover, from within, a property that stands…

July 3, 2026 · 8 min read
Laurent Delporte in conversation with Jean-François Vary, general manager of the Fairmont Le Château Frontenac
The art of welcoming

Fairmont Le Château Frontenac: a closer look at generous hospitality in the heart of Quebec

A Closer Look at Generous Hospitality in the Heart of Quebec Introduction: A Place, A Story, An Atmosphere Overlooking the St. Lawrence River for more than 130 years, the Château Frontenac stands out as one of the most recognizable hotels in the world. Opened in 1893, this iconic establishment embodies a certain…

June 25, 2026 · 12 min read
Laurent Delporte and Ulisses Marreiros, general manager of the Copacabana Palace, holding the hotel's book in the lobby
The art of welcoming

Copacabana Palace: Heritage, Celebration, and Living Hospitality

Conversation with Ulisses Marreiros, General Manager of the Copacabana Palace Facing the Atlantic Ocean, on the legendary beach of Copacabana, the Copacabana Palace has embodied the Brazilian art of hospitality for over a century. Inaugurated in 1923 after four years of construction, the hotel was conceived as early…

June 20, 2026 · 14 min read

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