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DELPORTE HOSPITALITY MAGThe B2B magazine of generous hospitality® · 600+ articles published since 2011 · 10,000 newsletter subscribersThe magazine of generous hospitality®
Laurent Delporte

Since 2004, I have traveled the world to meet those who are shaping the hospitality of tomorrow. I learn from the best, analyze their practices, question their visions, and share with you what can lastingly transform the way we welcome.

DELPORTE HOSPITALITY Mag is more than a magazine: it is an independent observatory of hospitality, luxury and the guest experience. Interviews, strategic analyses and exclusive encounters feed a single conviction: the excellence of service is not born of luxury, but of generous hospitality.

Laurent Delporte
Featured · Employee experienceLaurent Delporte and Lee Kelly, general manager of 45 Park Lane, side by side at the Dorchester Collection stand at ILTM Cannes

45 Park Lane: the hotel that abolished its receptionists

In London, 45 Park Lane abolished its receptionists: every employee is a host. General Manager Lee Kelly shares his vision.

By Laurent Delporte · October 22, 2026 · 11 min read
Latest articles
The Lapa arches in Rio de Janeiro at dusk (photo: Pedro Gama, Blumar)
The art of welcoming

Blumar in Rio de Janeiro: Expertise in Service of Experience

Luxury is no longer measured by the opulence of a lobby or the number of stars engraved on a façade. Over the past decade, the most discerning travellers have been seeking something else: presence, precision, and that elusive emotional depth. In Rio de Janeiro, this expectation takes on a particular resonance, almost…

October 17, 2026 · 6 min
Laurent Delporte and Mirko Cattini, then general manager of Hotel Eden Rome, smiling side by side at ILTM Cannes
The art of welcoming

The art of welcome: what the great houses still teach us

The art of welcome in luxury hospitality cannot be reduced to service standards or exceptional facilities. It rests on something more fundamental: a transmitted culture, embodied by women and men who have made welcoming others a genuine way of being. At ILTM in Cannes, in December 2025, the great international luxury…

October 14, 2026 · 7 min

Signature eventParcours Luxe EquipHotel by DELPORTE HOSPITALITY

See you from 2 to 5 November 2026
EquipHotel · Paris Porte de Versailles

Since 2018, DELPORTE HOSPITALITY has selected, among the EquipHotel exhibitors, the references for the high end and luxury, and creates a route through the show to guide visitors to them.

Discover the Parcours Luxe →
Parcours Luxe EquipHotel by DELPORTE HOSPITALITY
Discover the benefits of the Parcours Luxe, in the words of those who took part
Blaise Mautin
Perfumer · Episode 7/18
Julien Armaroli
SIFAS
Baptiste Guedez
Voltra Lighting
Cyril Aubertin
TRECA Paris
Henri Bursztyn
Lighting
Patrice Lespagne
Brintons
See all 8 testimonials →

Special report of the monthTen years on: back to the hotel room of the future ORIGINE® by DELPORTE HOSPITALITY, presented at EquipHotel 2016

The ORIGINE® Room built for EquipHotel 2016: bed with white linen, wooden slat walls and a bouquet of lavender

In 2016, at EquipHotel Paris, Laurent Delporte presented the ORIGINE® Room, a hotel room of the future imagined with the AW² architecture agency. Ten years on, which ideas have become reality, which are moving slowly, and what does this experience teach us about imagining the hotel of 2036?

Read the full article →
Or read it chapter by chapter
  1. 01Why imagine the room of the future?
  2. 02Recharging 2016, longevity 2026
  3. 03Naturalness in the hotel room
  4. 04
    Drinking water, a vital need
  5. 05Ten years on, in hotels
  6. 06What lessons for the 2036 hotel?
  7. 07EquipHotel, a place to imagine tomorrow
The room on video
In the same report
The 5 vital needs of the future roomImagining tomorrow's room (2025-2035)Water, a new in-room service
Since 2011
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My encounters with hospitality leaders

Conversations with those who shape exceptional hospitality.

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The Lapa arches in Rio de Janeiro at dusk (photo: Pedro Gama, Blumar)
The art of welcoming

Blumar in Rio de Janeiro: Expertise in Service of Experience

Luxury is no longer measured by the opulence of a lobby or the number of stars engraved on a façade. Over the past decade, the most discerning travellers have been seeking something else: presence, precision, and that elusive emotional depth. In Rio de Janeiro, this expectation takes on a particular resonance, almost…

October 17, 2026 · 6 min
Laurent Delporte and Mirko Cattini, then general manager of Hotel Eden Rome, smiling side by side at ILTM Cannes
The art of welcoming

The art of welcome: what the great houses still teach us

The art of welcome in luxury hospitality cannot be reduced to service standards or exceptional facilities. It rests on something more fundamental: a transmitted culture, embodied by women and men who have made welcoming others a genuine way of being. At ILTM in Cannes, in December 2025, the great international luxury…

October 14, 2026 · 7 min
Çırağan Palace Kempinski İstanbul, a former Ottoman palace, illuminated at dusk on the shores of the Bosphorus
Guest experience

Ralph Radtke: Generous Hospitality Begins Where Service Ends

I had the pleasure of reconnecting with Ralph Radtke, whom I have known since our years together within the Accor Group, for the Sofitel brand. I had already interviewed him in 2019 for this magazine, in [“Ralph Radtke: Getting Back to Basics to Reinvent Service in Luxury…

September 29, 2026 · 13 min

A hotel project? A hospitality project or a need for support?

Beyond the magazine, Laurent Delporte supports leaders in luxury hospitality, healthcare, banking, retail and real estate: consulting, training and international keynotes.

Discover consulting Training offers The keynotes
TheSelection
by Delporte Hospitality

A selection of partners, for exceptional hospitality.

The VitalScore app on a phone held in both hands: a 56% score and the wellbeing wheel
The hospitality of tomorrow

VitalScore: The Digital Wellbeing App That Enhances Guest Experience and Hotel Performance

In luxury hospitality, excellence today is no longer limited to flawless service: it means anticipating needs, personalizing experiences and caring for the wellbeing of both guests and hotel teams. Developed by WellWays, the VitalScore app embodies this vision, offering hotels a unique opportunity to combine…

November 6, 2025 · 7 min
Laurent Delporte and a spa professional walking a trade show aisle, between the Phyt's and Thalgo stands
Hotel expertise

Hotel Spa: Is Your Spa Really at the Service of Your Hotel?

Long relegated to the status of an expected amenity, the spa is undergoing a profound transformation. It has become a strategic tool capable of influencing revenue per available room, brand image and internal culture. When a hotelier invests in a spa without ever deciding what he really wants from it, the result is…

March 5, 2026 · 10 min

My visits to the finest hotels in the world

The finest houses visited and an insider breakdown, palace after palace.

See all →
Chef Edgar Chávez smiling as he cooks in front of the traditional Maya oven at Rosewood Mayakoba
The art of welcoming

LA CEIBA GARDEN & KITCHEN Dinner: hospitality at Chef Edgar Chávez’s table

Through DELPORTE HOSPITALITY, I have the exceptional opportunity to visit some of the most beautiful hotels in the world, meet their teams, and discover their vision of hospitality. Each experience represents a new step in my quest: understanding how, in every country, a guest experience can become a genuine moment of…

October 6, 2026 · 6 min
Faena New York bedroom: red and white patterned throw and carpet, curved wooden headboard
Guest experience

Faena New York The Art of Destination or the Manifesto of Generous Hospitality

At the intersection of the High Line and the Chelsea gallery district, Faena New York rises within the twisting towers designed by Bjarke Ingels as a radical response to the standardization of international hospitality. I had the opportunity to stay at this hotel and to discover, from within, a property that stands…

July 3, 2026 · 8 min read
Laurent Delporte in conversation with Jean-François Vary, general manager of the Fairmont Le Château Frontenac
The art of welcoming

Fairmont Le Château Frontenac: a closer look at generous hospitality in the heart of Quebec

A Closer Look at Generous Hospitality in the Heart of Quebec Introduction: A Place, A Story, An Atmosphere Overlooking the St. Lawrence River for more than 130 years, the Château Frontenac stands out as one of the most recognizable hotels in the world. Opened in 1893, this iconic establishment embodies a certain…

June 25, 2026 · 12 min read
DELPORTE HOSPITALITY · Keynotes
A keynote to inspire your teams and your clients

Generous hospitality, guest experience, leadership: a tailored keynote for your conventions and seminars, in English or French.

250 keynotes · 15 countries
Book a keynote →
Laurent Delporte speaking at a conference

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DELPORTE HOSPITALITY, hospitality with a capital H
Oct. 2025
Excellence & hospitality: when luxury hotels inspire live events
May 2025
Parcours Luxe by DELPORTE HOSPITALITY ceremony at EquipHotel
Apr. 2025
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