Guest welcome and generous hospitality® training: the gestures, the words and the culture that bring your guests back
Tailored hospitality and guest welcome training for hotels, luxury and service brands: culture of welcome, guest experience, manager coaching. No abstract theory, but living formats that give teams the desire and the means to do better. This is training that transforms. Your teams come to understand the meaning behind their gestures and learn about themselves first: you welcome yourself before you can welcome others. That is where a sincere welcome begins, the kind guests feel and remember. Qualiopi-certified training, eligible for funding in France.
From a one-day seminar to several months of mentoring
Three hospitality training formats, from an in-house seminar to manager coaching: together we choose the duration and intensity that truly embed a culture of welcome in your teams.
In-house training
One or several days, on your premises, with your teams. A programme tailored from a prior immersion: your situations, your guests, your words.
Team & manager coaching
Support over time: field observation, individual feedback, managerial rituals. So that training becomes a practice, not a memory.
Educational keynote
The hybrid format: the energy of a keynote, the substance of a training. Ideal to launch a hospitality initiative before a large audience.
Which hospitality and guest welcome training programme do we offer?
Six training programmes cover the whole chain of hospitality: culture of welcome, guest experience, employee experience, service excellence, hospitality beyond the hotel industry, and welcoming yourself. Each adapts to your sector and your real cases.
Culture of welcome
Building a hospitality framework specific to your establishment: what you promise, what you embody, what you refuse. Teams leave with a shared grammar.
Guest experience
Reading a guest journey, spotting the moments of truth, creating signature attentions. A workshop on your real cases, not textbook examples.
Employee experience
For HR and managers: applying the codes of hospitality to recruitment, onboarding and recognition. Welcoming your talents the way you welcome your guests.
Service excellence
Rediscovering the meaning of one's mission, rekindling the desire to do well: listening, consideration, caring rigour. The most direct lever towards service excellence, a training designed as a before and after.
Hospitality beyond the hotel industry
For healthcare, retail, banking, real estate: transposing the codes of the great establishments to your sector, without mimicking them.
Welcoming yourself before welcoming others
The foundation of the whole approach: a team member who is aligned and recognised in their own need for welcome is the one who will truly know how to welcome others. Laurent Delporte's signature programme — the one that gives meaning to all the others.
Laurent Delporte’s magazine insights on employee experience
"Your commitment had a concrete impact, not only on our staff, but also on our users and clients. What you passed on improves the day-to-day of our Ambassadors at work, and in their personal lives too."
Frequently asked questions
What hospitality training formats do you offer?
Three formats: in-house training (1 to 3 days on your premises), team and manager coaching (3 to 12 months) and the educational keynote (up to 500 people). Together we choose the duration and intensity that fit your goal.
Who are your trainings for?
For guest-facing teams, managers and leadership, in luxury hospitality as well as healthcare, retail, banking or real estate. Each programme is tailored from a prior immersion.
Are the trainings available in English?
Yes. I work in French and in English, in France and internationally.
Which training programmes are available?
Five programmes cover the whole chain of hospitality: culture of welcome, guest experience, employee experience, managerial hospitality and hospitality beyond the hotel.
How many participants per session?
From 8 to 25 participants for in-house training, up to 500 people for an educational keynote. The format adapts to the size of your teams.
Are your hospitality trainings Qualiopi-certified and eligible for funding?
Yes. The trainings are Qualiopi-certified (through a certified organisation), which makes them eligible for funding: you can use your OPCO or company training budget. Tell us about your funding needs at the first talk and we build the right setup.
Do you train receptionists and managers?
Yes. The programmes are designed for guest-facing and reception teams as well as managers, with a managerial hospitality and coaching component. The goal: to embed service excellence and a culture of welcome at every level.
Do you offer guest welcome training for companies outside the hotel industry?
Yes. DELPORTE HOSPITALITY guest welcome training is delivered in healthcare, banking, retail, real estate and services. We transpose the welcome codes of the great hotel houses to your sector, working from your real customer journeys: front-desk welcome, first contact, moments of truth, handling difficult situations. The programme is built after an immersion with your teams, never off the shelf.
Let’s build your programme
Five questions to pinpoint your need: a personal reply within 48 hours.
Laurent Delporte’s magazine insights on service culture, team management and training
"Behind the scenes of ultra-luxury hospitality: the human touch at the heart of exception".
How to recognize a school that truly prepares you for hospitality careers?
"Ultra-luxury hospitality: a team art guided by leadership".
Why does excellence in the hotel business start with people?
