The B2B magazine of generous hospitality® · 180+ articles published since 2011 · 10k newsletter subscribersEmployee experience
Welcoming yourself before welcoming others: service culture, training, management and team leadership.
How to recognize a school that truly prepares you for hospitality careers?
Professional lecturers, internships in prestigious establishments, active network... Here are the signs that distinguish true hospitality training from a dead-end degree.
April 15, 2026 · 6 min
"Ultra-luxury hospitality: a team art guided by leadership".
Every year, the Forum Hotel&Spa in Paris brings together personalities committed to thinking about well-being, luxury and hospitality. It was in this context that I attended a number of fascinating conferences, some of which have fed deeply into my own analysis of contemporary hospitality. The topics addressed resonated with the questions I encounter every day [...]
April 8, 2026 · 5 min
Why does excellence in the hotel business start with people?
My conversation with Markus Venzin, Managing Director of EHL, in Milan: why human capital is the first lever of excellence in the hotel industry.
April 3, 2026 · 10 min
Reinventing hospitality: people and emotion
Laurent Delporte at the HEC Luxury Summit 2026: how people, emotion and meaning are redefining tomorrow's luxury hospitality.
March 24, 2026 · 7 min
Why train as a luxury hotelier in 2026?
International careers, standards of excellence, strong job opportunities: discover why training for the luxury hotel industry in 2026 is strategic.
January 18, 2026 · 8 min
The art of helping others grow: François Delahaye, hospitality from the heart
From Four Seasons to Dorchester Collection, François Delahaye embodies hospitality from the heart: the art of helping others grow and raising standards.
October 28, 2025 · 6 min
Generation Z and Hospitality Careers: Toward a New Culture of Work
How Generation Z is transforming hospitality careers and demanding a new culture of work built on meaning, listening and generous, heartfelt hospitality.
October 24, 2025 · 5 min
Transmitting Excellence: How Luxury Formalizes and Passes On Craftsmanship
In luxury, craftsmanship is never just a technical gesture: it is a living memory that must be structured and formalized so it can be passed on intact.
October 1, 2025 · 6 min
Welcoming ourselves before welcoming others: towards a hospitality aligned with being
Reflections on hospitality aligned with being: towards relational luxury, based on presence, freedom of being and the intelligence of connection.
September 11, 2025 · 6 min
What is the new generation looking for in well-being, spa and fitness?
Discover the expectations of the new generation in terms of well-being, spa and fitness: personalized experiences, digitalization and authenticity.
August 25, 2025 · 8 min
Why Employee Experience Drives Luxury Hotel Service
Why guest experience in luxury hotels depends first on the teams: listening, feedback, training and a real sense of purpose are the true levers.
December 16, 2024 · 7 min
The Role of the Maître d'Hôtel in the Guest Relationship
I look back at the role of the maître d'hôtel, standing on the front line with the guest, between transparency, listening and team motivation.
December 16, 2024 · 3 min
Revaluing Service Professions in Hospitality
Maître d'hôtel, housekeeper, table service: I make the case for restoring pride to these essential hospitality professions, too often looked down upon.
December 16, 2024 · 4 min
Luxury Hospitality and the Quest for Meaning, Toward a New Management Model
I believe the time has come, in luxury hospitality, to move beyond military-style hierarchy toward a collegial governance that is human and attentive to everyone.
December 16, 2024 · 3 min
Luxury Hospitality in the Mountains: Investment, Guest Experience and the Search for Meaning Facing Tomorrow’s Challenges
I share my perspective on luxury hospitality in the mountains: outsized investments, environmental impact, and a return to hospitality with meaning.
December 16, 2024 · 6 min
Luxury Hospitality & the Quest for Meaning: Towards Participatory Management
Laurent Delporte shares a new vision of hospitality management, exploring how participatory models can empower teams and foster collective intelligence.
December 16, 2024 · 5 min
High-Potential Profiles in Hospitality
In hospitality, I often meet high-potential individuals who don't know it yet. I want to share how to recognize them, understand them, and help reveal the full richness of who they are.
December 2, 2022 · 3 min
Service Professions: Transmission, Excellence and Generous Hospitality
I met Denis Courtiade, twice named the world's best maître d'hôtel: a story of excellence that reveals the true nobility of service professions.
December 8, 2020 · 6 min
Leading a Palace Hotel: François Delahaye on Dorchester Collection
François Delahaye, CEO of Dorchester Collection, shares how staff development and management by example keep a palace hotel's service at the highest level.
November 27, 2018 · 3 min
The Human Dimension of the Peninsula Towards Its Staff
Peter C. Borer, COO of Peninsula Hotels, on why respect, passion and attention to detail are the true foundations of managing hotel staff well.
December 23, 2016 · 2 min
Performance in Luxury Hotels: The Social Dimension of the Plaza Athénée
At the Plaza Athénée, staff loyalty and pride reveal another side of luxury: a hospitality that cares for its teams just as much as it cares for its guests.
November 6, 2014 · 3 min