The art of welcomingJANEIRO Hotel: A Hotel, a Meeting, an Energy
I had the pleasure of staying for two nights at the JANEIRO Hotel, facing the Atlantic Ocean on Leblon Beach in Rio de Janeiro. Opened in 2018, this intimate property of 51 rooms and suites, all oriented toward the sea, is set within an elegant residential neighborhood, deeply rooted in local life. From the moment of…
May 17, 2026 · 8 minThe art of welcomingMayan hospitality and wisdom
I had the opportunity to visit the Rosewood Mayakoba, in the heart of the Riviera Maya, t to discover not only the exceptionality of the place, its lagoons, its suites, its harmonious architecture, but above all the spa “Sense, A Rosewood Spa”. I was welcomed with rare kindness, by teams who were attentive, passionate…
April 3, 2026 · 10 minThe art of welcomingThe Hotel Martinez in Cannes
In May 2018, the iconic Hotel Martinez reopened its doors after 18 months of construction, including a 4-month complete closure. This project represented a true renaissance for this historic hotel, which has been in service since 1929. With a new positioning, new image, and new brand alignment, guests were delighted…
November 5, 2019 · 5 minThe art of welcomingHotel Sacher: The Austrian Art of Welcoming
Interview with Reiner Heilmann, GM of Hotel Sacher On my most recent trip to Vienna (2018), I had the pleasure of discovering Hotel Sacher, a luxurious institution central to the local history and culture of Vienna. True to its name, Hotel Sacher is famous for being the birthplace of the traditional Viennese delicacy,…
January 10, 2019 · 3 minThe art of welcomingHôtel de Crillon, the Rebirth of a Palace that Transcends the French Art of Welcoming
Hôtel de Crillon, created in 1907, is one of the oldest luxury hotels in Paris, along with Le Meurice and le Ritz. On July 5, 2017, its doors reopened once again following 4 years of renovation work. France is a nation whose luxury hotels have gone on to inspire the creation of hotels in the rest of the world. We are…
January 3, 2019 · 3 minThe art of welcomingLuxury Hospitality: The Urban Resort and Wellness Concept at Banyan Tree Shanghai
In luxury hospitality, certain brands have built their reputation around a very specific experience. This is the case with Banyan Tree, whose seaside resorts have long embodied a vision of wellness, nature and escape. But how can this promise be transposed into a dense, fast paced urban environment, often far removed…
October 30, 2018 · 5 minThe art of welcomingThe Mandarin Oriental Hotel, Shanghai
The Mandarin Oriental Pudong, Shanghai, located in the heart of the city's financial district, stands as one of the most stunning properties in Shanghai. This imposing 5-star hotel features 318 rooms and 44 suites, offering a unique contemporary setting with panoramic views over the city's main river. Rooted in Asia,…
October 23, 2018 · 5 minThe art of welcomingRitz-Carlton Shanghai: A Luxury Hotel Built Around Family Experiences
During the last ILTM event in Shanghai, I had the chance to discover and stay at the Ritz-Carlton Shanghai, Pudong, one of the most beautiful hotels in the city. Opened in 2010 for the Shanghai World Expo, the Ritz-Carlton Shanghai enjoys an ideal location at the heart of the city, offering an exceptional panorama.…
September 11, 2018 · 4 minThe art of welcomingCasa Gangotena, Quito: The Art of Welcoming
IGNACIO PAZ is passionate about tourism and service, areas in which he has worked from the start of his career, in Ecuador as well as in Spain, and which have led him to manage the Casa Gangotena Boutique Hotel today. With his experience, he can, within this superb Boutique Hotel nestled in the heart of historic…
September 26, 2016 · 7 minThe art of welcomingThe St. Regis Mauritius: A New Life After Opening
Rocco Bova is the General Manager of the St. Regis hotel in Mauritius, which belongs to the Starwood Group. This beautiful hotel had just opened its doors, and two years later, it was the perfect opportunity to talk with Rocco Bova about this key stage in the hotel's life, during my visit in 2016. The location, first…
March 3, 2016 · 3 minEmployee experiencePerformance in Luxury Hotels: The Social Dimension of the Plaza Athénée
The Plaza Athénée has just expanded and partly renovated itself after ten months of work. "If we chose to expand the Plaza Athénée, it is to carry on an adventure that began a hundred years ago," explains François Delahaye, the hotel's general manager, so it can remain a truly Parisian address, forever linked to the…
November 6, 2014 · 3 min
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