Generous hospitality®, wherever a relationship with a guest or an employee is at stake.
An internationally recognised hospitality expert, Laurent Delporte brings the art of welcoming of the great hotels to any place that receives: hotels, residences, headquarters, healthcare establishments, boutiques. Audit, consulting, training and keynotes, to make the welcome a lasting advantage.
- Guests who come back, and say so.
- Teams proud to welcome, and who stay.
- A place and a brand that stand out by the way they receive.
Hospitality isn't a service. It's a vision.
For over 25 years, I have observed, audited and supported the finest establishments in the world. My conviction: the quality of a welcome doesn't come from processes, but from a generous, embodied, demanding culture, where the guest experience and the employee experience feed one another.
This culture is built. With leaders, with teams, in the spaces themselves. It is the thread running through my career and my commitment, in luxury hospitality and in every sector that places welcome at the heart of its mission.
DELPORTE HOSPITALITY Magazine: the magazine of generous hospitality®
The first media to share and interview the world of hospitality, since 2011.
Hospitality, explained simply
The ideas that transform the welcome, on video: keynotes, interviews and talks.
Turning the guest experience
into a lasting competitive advantage
« Le positionnement de Laurent Delporte est unique dans l’univers de l’hôtellerie de luxe : son expertise opérationnelle, sa vision du management, sa capacité à fédérer, former et inspirer une communauté de plusieurs dizaines de milliers de p… »
« Nous avons eu le plaisir d’accueillir Laurent Delporte en tant que conférencier pour Wagram & Vous, où il a partagé son expertise sur l’excellence et le sens du service. Une intervention instructive et pertinente, qui a su capter l’intérêt… »
« Votre prise de parole a été particulièrement instructive, enrichissante et inspirante pour les professionnels hôteliers que nous représentons. Merci d’avoir été à nos côtés pour ce jour si important pour nous ! »
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Who is Laurent Delporte?
An international expert in generous hospitality®, founder of DELPORTE HOSPITALITY since 2011. Keynote speaker, consultant and trainer, he works in France and in more than 15 countries, in French and in English.
What is generous hospitality®?
Generous hospitality® is the founding concept of DELPORTE HOSPITALITY, structured around three pillars: the sense of place, which reveals the identity and story of a space; human connection, carried by the sincerity and attentiveness of the teams; and guest well-being, which goes beyond satisfaction to restore each person welcomed. These three pillars form a method transposable to every sector that receives.
What services does DELPORTE HOSPITALITY offer?
Three complementary areas of expertise: hospitality consulting and auditing (field audit, mystery guest, guest experience strategy for leaders and executive committees); training in generous hospitality® (in-house programmes, executive and manager coaching, bespoke pathways to embed a culture of welcome); and keynote speaking (keynotes and interactive workshops in French and in English, on 8 themes: generous hospitality®, guest experience, leadership, AI and the guest relationship, and more). Every intervention is personalised to the sector and the challenges at hand.
In which sectors does DELPORTE HOSPITALITY work?
Originally rooted in luxury hotels and palaces, DELPORTE HOSPITALITY now supports organisations in healthcare, retail, banking, real estate, industry and services.
How do I contact Laurent Delporte?
Via the contact form on the site. A personal reply arrives within 48 hours.