Laurent Delporte, international expert in generous hospitality®

It all began with a fascination: why do some places make you want to stay, and others to leave? Laurent spent 25 years seeking the answer in Parisian palaces, the greatest hotels in the world, luxury houses, historic monuments, the hospitality traditions of countries across the globe, wherever hospitality is lived before it is theorised.

From these hundreds of immersions came a conviction: the excellence of a welcome is explained neither by means nor by standards. It is explained by a culture, the one that makes an employee consider a guest because they themselves feel considered. Laurent called it generous hospitality®.

Today, he supports leaders, executive teams and staff on every continent: field audits, strategic consulting, training, keynotes. Ranked among the top ten hospitality experts in the world, a regular speaker at EquipHotel and the leading schools, he also edits the DELPORTE HOSPITALITY Magazine, the B2B magazine read every month by more than 10k subscribers.

His field goes beyond hospitality: hospitals, banks, retail, headquarters. Because wherever one human being welcomes another, hospitality can become a competitive advantage.

“Hospitality is not a department. It is a way of leading.”

Three principles guide his work: start with the field, never with the slides. Treat the employee experience as the root of the guest experience. And aim for autonomy: a successful transformation is one that no longer depends on him.