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DELPORTE HOSPITALITY MAGThe B2B magazine of generous hospitality® · 600+ articles published since 2011 · 10,000 newsletter subscribersThe magazine of generous hospitality®
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Conferences

The ideas, events and talks that feed my conferences on hospitality and leadership.

Panel at the Luxury Hospitality Conference in Milan with Laurent Delporte and fellow speakers on screen
Employee experience

AI in hotels: the real risk is to your teams

Every autumn, the Luxury Hospitality Conference brings together in Milan the leaders and professionals who shape luxury hospitality in Europe. The organisers invited me to speak on a panel devoted to marketing and communication in high-end travel. Filip Boyen, former CEO of Small Luxury Hotels of the World and later…

September 2, 2026 · 8 min
Laurent Delporte speaking at the microphone in front of the screen of his workshop The Art of Emotional Hospitality, Luxury Hospitality Conference, Milan, October 2025
Employee experience

Your teams pass on their mood, not your standards

Every year, the Luxury Hospitality Conference brings together in Milan the leaders, hoteliers and professionals who shape luxury hospitality in Europe. They did me the honour of inviting me to lead a workshop, « The Art of Emotional Hospitality ». In front of the participants, I opened with a question that seemed to…

August 26, 2026 · 8 min
Laurent Delporte speaking on an HEC Paris Luxury panel, in front of the Tomorrow's Luxury Lifestyles screen
Employee experience

Reinventing hospitality: people and emotion

I had the pleasure of taking part in the HEC Paris Luxury Summit 2026 on the theme: From Comfort to Connection: how hospitality is shaping tomorrow’s luxury. I was invited to join Thibaut Drege, General Manager of the Four Seasons Hotel George V in Paris, on a panel discussion. Together, we explored the future of…

March 24, 2026 · 7 min
Hotel lounge with red velvet armchairs, yellow stained glass and the bar behind
Guest experience

Why organize a conference on the theme of "Hotel customer experience"?

In a hyper-connected world where consumers have real-time access to an infinite number of choices, the customer experience has become a key differentiating factor. Products look alike, services are standardized, but what remains engraved in a customer’s memory is the quality of the welcome, the warmth of the…

December 22, 2025 · 7 min
Laurent Delporte at the lectern of the Luxury Hospitality Conference, beside the event banner
Hotel expertise

Why organize a conference on the definition of luxury hotels?

The world of luxury hotels fascinates, inspires and questions. For many, it’s a picture of sumptuous palaces, spectacular suites and unparalleled service. Yet behind this window hides a complex reality, made up of codes, rigor and constant demands. At DELPORTE HOSPITALITY, we regularly observe that teams of suppliers,…

November 27, 2025 · 8 min
Spa-A Quality Label ceremony at Hôtel Le Bristol: the winners gathered, trophies in hand
Hotel expertise

Hosting the Spa-A Quality Label Award Ceremony

I had the pleasure of hosting the sixth Spa-A Quality Label ceremony, held recently at Hôtel Le Bristol. I was delighted to present the goals of Spa-A and the 2015 winners. Spa-A is the professional federation for spa and wellbeing professionals. The association brings together 200 volunteer professional members…

December 16, 2024 · 2 min
Portrait of Laurent Delporte in a black jacket and light blue shirt against a blue backdrop
Guest experience

Delporte Hospitality Speaks at 3 Conferences at EquipHotel 2024

Come meet Laurent Delporte, an expert in luxury hospitality and corporate hospitality, partner of the EQUIPHOTEL trade show and creator of the EQUIPHOTEL Luxury Trail, for 3 conferences on the following themes: Sunday, November 3rd, at the Conference Space in Hall 3, 3:00 pm. Human resources: we will discuss the…

December 16, 2024 · 4 min
Empty contemporary hotel lobby: rows of white armchairs, green plants and polished marble floor
The hospitality of tomorrow

The Future of Luxury Hotels

The covid crisis and the implementation of almost general confinement across the entire planet have flattened our entire economy. This unprecedented situation propels the hotel industry into a hibernation of several months. A large majority of customers of this hotel are international. As long as it is not possible to…

December 16, 2024 · 3 min
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