Come meet Laurent Delporte, an expert in luxury hospitality and corporate hospitality, partner of the EQUIPHOTEL trade show and creator of the EQUIPHOTEL Luxury Trail, for 3 conferences on the following themes:
The future of human resources in hospitality: what changes lie ahead?
Sunday, November 3rd, at the Conference Space in Hall 3, 3:00 pm.
Human resources: we will discuss the changes coming by 2030, managerial innovation, sustainability, leadership, talent management, and employee well-being. A great opportunity to reflect together on the transformations ahead!
What matters most? Hospitality towards employees: their well-being and personal development are essential. It is by taking care of your teams that you can offer authentic hospitality to your guests.
Employer branding also plays a crucial role. Having strong values, sharing them, and living them daily not only helps attract talent, but above all helps that talent grow. Developing your teams means securing the long-term success of the business.
I invite you to reflect on your own practice as well: how do you take care of your teams? Are your values embodied daily in your company? Hospitality towards your employees is just as essential as hospitality towards your guests. If you would like to go further in this reflection and support your teams' development, DELPORTE Hospitality is here to help.
Recruitment strategies in hospitality and food service are evolving!
Tuesday, November 5th, 3:00 pm, Stand H4 AO96, Ambassade Cabinet Conseil et Néorestauration.
Innovative recruitment strategies in hospitality and food service. We will dive into new methods, the importance of employer branding, and the power of social media.
Hospitality towards employees: just as with guest welcome, it is essential to treat employees with genuine hospitality. Their well-being is the key to overall performance.
Building an authentic employer brand: companies that embody hospitality values naturally attract talent. A strong employer brand must reflect a work environment where employees feel welcomed, respected, and valued.
Innovating in HR practices: managerial innovation is crucial, but it does not replace the importance of genuine hospitality towards teams. Welcoming and valuing employees remains the key to success.
The role of social media: it is a powerful tool for promoting your corporate hospitality and attracting talent who share your values.
Corporate hospitality: when hospitality inspires the healthcare sector
Wednesday, November 6th, 12:00 pm, Conference Space, Hall 4.
Healthcare establishments, such as hospitals, clinics, retirement homes, and nursing homes, are undergoing major transformation, drawing inspiration from hospitality codes to improve patient welcome and well-being. Come discover how hospitality can revolutionize this sector during this meeting and debate.
Key issues: innovating in the management of healthcare establishments, improving the patient experience, and bringing more hospitality to teams.
Here are the main points covered: hospitality towards patients and teams as a driver of well-being and quality of care; the importance of managerial hospitality in strengthening leadership and employee engagement; how hospitality can generate additional revenue, essential to the smooth running of establishments; integrating hospitality codes into the healthcare sector to create an improved patient experience.
A new era is opening up for the healthcare world: there is no reason for a hospital or nursing home to be inhospitable. On the contrary, it is an opportunity to reinvent these places and put people at the heart of their services.
Staff show exemplary behavior in their relationships with patients when they themselves feel respected by their manager and the head of the establishment. A caring welcome from caregivers then becomes a genuine asset for these establishments.
Our expertise and fields of action
Hospitality consulting and diagnostics: audit, evaluate and improve the quality of your welcome.
Training and coaching: develop your teams' skills for flawless service.
Conferences and leadership seminars: inspire excellence and unite your organization around a visionary hospitality.
About Laurent Delporte
Laurent Delporte, an expert in hospitality strategy, supports decision-makers in creating unique experiences for their guests, employees and partners. With 25 years of experience in luxury hospitality, notably at Accor and Sofitel, he is a recognized consultant, speaker and executive coach. Drawing on his network of experts, he offers tailor-made solutions.
Laurent brings to his approach a deep sensitivity and a genuine commitment to people and the planet, working towards sustainable, fulfilling development with a positive impact on society.
He also runs DH-Mag, a magazine dedicated to hospitality trends, and speaks at major schools and trade shows (HEC, Sup de Luxe, EquipHotel, among others).
He was ranked 8th in the international ranking of hospitality influencers by the American magazine Global Hospitality and the International Hospitality Institute (IHI), both based in the United States.
He is the founder of the 'EQUIPHOTEL Luxury Trail by DELPORTE Hospitality' and has been a partner of the EQUIPHOTEL trade show for 12 years.
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