- Toutes les catégories
- Architect hotel AMO 1
- Art of Welcoming and Guest experience 144
- Hospitality project management architect 65
- Hotel & hospitality speaker 2
- Hotel audit/Mystery shopper 20
- Hotel coaching training 1
- Hotel consulting 23
- Hotel speaker 2
- Hotel Strategy 67
- Interview 59
- Non classifié(e) 23
- The art of entertaining and the customer experience 2
- Training & Coaching 12
Small Luxury Hotels of the World and the Age of Online Booking
I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest themes and challenges facing the luxury hotel industry today. One challenge that emerged from the conference was how hotel groups chose to approach increasing competitive pressures […]
Traveling and the Art of Welcoming: Jet Tours
Traveling and Selecting a Hotel Interview with Margaux Pellegrino, Area Director of the Indian Ocean and Head of Jet Tours’ ‘Signature Collection Exception’ I recently had the pleasure of taking part in a press trip organized by Jet Tours in Scotland. I was thus able to discover all the steps involved in preparing a travel […]
Laurent Delporte
Laurent Delporte A man of engagement and experience, Laurent was one of the founders of the European Youth Parliament France (PEJ-France). After graduating from HEC Paris in 2001, he became the Head of development and communication of HEC Entrepreneurs, before going on to join Accor in 2004 to work on the strategic repositioning of the […]
The War of the Palaces: Dream vs. Reality
Rivalry Among the ‘Newest’ Palaces in Paris A little competition is always healthy and, when done right, usually leads to better client service. When I think about the situation over the last 15 years, it’s worth noting that the Park Hyatt was the first to establish itself (2002) and begin disrupting codes by offering a […]
The Art of Welcoming at Oberoi Hotels
Please find here bellow my interview with Kapil Chopra, the CEO of OBEROI hotel. Please note that he quits the company to become full time entrepreneur. How do you envision the hotel of the future, in 5 or 10 years? How are you preparing the new generation of hotels? The hotel of tomorrow is going […]
A Conversation with Frank Marrenbach, CEO of Oetker Collection
Discovering the Oetker Collection I had the pleasure of visiting the marvelous and mythical city of Baden-Baden in Germany. This is a city rich in history, tradition, and nature. It is a holiday resort and a thermal station in the middle of the Black Forest. The German word ‘Baden’ means ‘baths’ and stands in reference […]
The Art of Coming Together at the Plaza Athénée
The Plaza Athénée and Its Salons The reception rooms at the Plaza Athénée have recently been renovated, and a new ballroom has even been constructed. Upon visiting the ballroom, you will feel like it has always been there. It certainly stacks up to the image of the hotel. This room, which spans 150 square meters and […]
Digital Technology and Hotels
The Inevitable Development of Digital Technology in Hotels Since their arrival, digital technology and the Internet have transformed our ways of life and our ways of consuming, as so often happens with the arrival of such progress. It has been this way, and it remains inevitable. Luxury hotels cannot close their eyes on digital transformations […]
The French Art of Welcoming in Hotel Spas
Is there such a thing as a French legitimacy and vision of the spa? It’s a legitimate question to ask. France has so many talents and creators. So yes, France is legitimate for creating its own vision of the spa, even if it is at the origin of this concept. France has the capacity to […]
Interview with Monsieur Zuber, One&Only
The Art of Sublimating Luxury Hotels I’ve been lucky to discover numerous One&Only Hotels, especially two in Dubai and one in Mauritius. The One&Only Dubai Palm is a sumptuous establishment, an oasis of calm between the Palm and Dubai Harbor. This interview with Monsieur Philippe Zuber, President of One&Only Resorts will allow you to better discover […]
Well-Being: Making the Difference in Hotels
Well-Being at a Hotel I first grew aware of the innovative spirit and work led by the Phélippeau family following the 2014 opening of their hotel, Château des Tourelles, and its thalassotherapy center. They have reinvted the welcoming and follow-up of their clients over the course of their cares. The teams on site demonstrate a […]
Luxury ‘à la française’ in Hotels
Luxury Has Become France’s DNA What is luxury ‘à la française’ in the sector of high-end hotels? Is there such a thing as a French hotel tradition? Here’s a question that someone asked me recently. I now have the pleasure of sharing my answer directly with you. It was in the 19th century that the […]
Sleeping in the Dark
Sleeping in the dark: How does one sleep well in a room? How do you prefer to sleep? In total darkness, in plain light, or in semi-darkness? In plain light, you will you will never have a problem with sleeping in hotels; any room will work fine, and you will likely be able to sleep […]
Spas and Luxury Hotels
Creating spas in luxury hotels… There have been several development phases in the world of luxury hotels. After putting the spotlight on gastronomy by recruiting well-known chefs in their establishments, luxury hotels began re-centering their efforts around spas around the 2000’s. Each fine hotel must now possess a spa with prestigious cosmetic or body care brands. The spa has […]
Elegancia: A New Look at the Hotel Industry
Interview with Philippe Vaurs, founder of Elegancia Hotels Philippe is an alchemist of the hotel industry. A well-respected influencer at the EQUIPHOTEL Salon, his modus operandi is to invest in hotels which he then transforms and even metamorphoses thanks to architects that he selects with the utmost care and originality. He has turned the Parisian hotel […]
The Art of Welcoming at Nadler Hotels
A Conversation with Robert Nadler, CEO of Nadler Hotels Robert Nadler, CEO of Nadler Hotels, founded his hotels using inspiration from his personal experience as a hotel client. I met Robert a few days before the opening of one of his latest hotels. Openings are a very special and intense moment for the owner. I had […]
The Art of Organizing and Furnishing a Hotel Room
The Opening of a Hotel: The Verdict At the moment of a hotel’s opening, everything is at its most beautiful and marvelous. The hotel invites the press to spoil them and sends its PR team to show around everything there is to be seen. So it’s an interesting exercise to return to the hotel a […]
The French Influence in the British Art of Welcoming
The World of Hotels: A Conversation with Robert Nadler, CEO of Nadler Hotels I’d like to share with you a very interesting conversation I had with an English entrepreneur who was raised in France and who’s created a hotel group in the United Kingdom after several years in the business world, where he had ample […]
The Art of Welcoming and Service Professions in the United States
Service professions devoted to the art of welcoming in partnership with the association O’Service This organization led by Denis Courtiade is devoted to restoring meaning and value to service careers. The organization holds as its objective to unite agents working in the French service profession to better advise service professionals of today and the future. […]
FIAC 2016: Contemporary Art and Luxury Hotels
FIAC: Contemporary art and luxury hotels—towards a new Eldorado? At the latest Foire Internationale d’Art Contemporain (FIAC) in Paris, I reflected on the importance of contemporary art in Palaces and 5-star hotels. A fervent defender of the French art of welcoming, I am of the belief that contemporary art has always been an integral element of our DNA. […]
The St. Regis Hotel in Mauritius: The Mauritian Art of Welcoming
The Mauritian Art of Welcoming Meets the Italian Art of Welcoming I recently met with Rocco Bova, when he was the General Manager of the St. Regis Hotel in Mauritius. An Italian by origin, he has spent the last several years in Mauritius, where he’s brought his expertise as a hotelier from his time at […]
