The Park Hyatt Vienna
Interview with Monique Dekker, General Manager of the Park Hyatt Vienna On a recent trip to Vienna, I had the privilege of discovering the Park Hyatt Vienna. It is a wonderful recent addition to the Park Hyatt portfolio, with a unique quality: it is the first Park Hyatt to open in a historic, refurbished building. […]
The future of luxury hotels
Ralph Radtke, a man with nearly 40 years in the hotel industry across 15 different countries to his name, is a sizeable reference guide for this industry. Following a noteworthy career path as General Manager of Sofitel, Director of Operations in Accor Hotels in Luxembourg and a nomination to Vice President across 15 Sofitel hotels […]
Paris: The challenges of being a Palace in 2020
…and what it means to be a palace in 2020 A true Palace is one that brings together under one roof the best talents. Everything must be in place on site in order to deliver the best products and services. For instance, when it comes to food, it must have a bakery, a pastry chef, […]
Neil Jacobs, Six Senses
Neil Jacobs is the CEO at Six Senses Hotels Resorts Spas. With over three decades of experience in the operation, development and transactional side of hotels and spas, Neil is passionate about wellness, sustainability, inventive design, food and experiential travel. What are some upcoming projects for this year? We have lots in wellness. We launched an […]
The French Art of Welcoming revisited…
Denis Courtiade is the manager of the Restaurant at the Plaza Athénée as well as the President of the organization Ô’Services. The organization ensures the promotion of service careers in restaurants. As DELPORTE Hospitality will be a partner of the organization O’Services, I will be publishing interviews with the main figures of the organization. I leave you […]
Virtuoso
Matthew Upchurch is a travel industry visionary with a lifetime of experience in numerous sectors of the field; he has led Virtuoso to become the top luxury travel network in the world. Matthew was named to the American Society of Travel Agents Hall of Fame in 2004 and the Cruise Lines International Association Hall of Fame in […]
What place do French luxury hotels hold abroad?
Numerous international brands go looking in search of French expertise in the luxury hotel world. A considerable number of hotel managers around the world are French. They thus pass down their expertise to their teams on a daily basis and see to the excellence of their service. This goes the same for chefs. The finest […]
Rosewood Hotels and Resorts
Rosewood News I recently had the chance to attend the ILTM Forum, where major hotel groups from around the world come together to share ideas, trends and updates. I was particularly excited to hear about the upcoming projects at Rosewood Hotels and Resorts, which you can read about below. Upcoming projects at Rosewood Hotels Rosewood Hotels […]
Langham Hospitality Group
Langham Hospitality Group is a hotel branch of Great Eagle Holdings, one of the leaders in real estate advertisement in Hong Kong. With more than 30 luxury addresses spread across major cities over 4 continents, Langham Hotels define themselves by their authentic service, innovation and design. Mr. Warman was the CEO of LHG between 2014 and […]
Interview with Sir Rocco Forte, CEO of Rocco Forte Hotels
I recently had the privilege of meeting with Sir Rocco Forte, the paterfamilias behind the luxury hotel group under his name: Rocco Forte Hotels. He helped me discover the unique art of welcoming at Rocco Forte Hotels. How do you define the art of welcoming at Rocco Forte? To start with, it’s the attitude of […]
The Beau-Rivage Palace in Lausanne, a historical hotel
[et_pb_section admin_label=”section”] [et_pb_row admin_label=”row”] [et_pb_column type=”4_4″][et_pb_text admin_label=”Text”] Located in the heart of Lausanne, the Beau-Rivage Palace offers a unique panorama over Lake Geneva as well as the overlooking Alps. Ranked among the best hotels in Europe, this 5-star hotel features 168 rooms, 34 suites and junior suites. It is home to 4 different restaurants, including […]
The Palace Hotel Crillon Paris, continually reinventing itself: Excellence across everything
It will be up to the Rosewood Hotel brand, little-known in France, to deliver its expertise to its hotel staff and to its clients. The brand was born in 1979 in the United States and eventually led to a collection of around 20 establishments that continues to grow in number each year. The collection also […]
Digital Technology at Raffles Europejski Warsaw
I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]
Banyan Tree Shanghai on the Bund
During my latest trip to Shanghai, on my way to participate in the ILTM Salon (International Luxury Travel Market), I chose to stay at the Banyan Tree Hotel in order to discover this brand’s first hotel in the city. Located in the heart of the city, along the historical boulevard The Bund, Banyan Tree Shanghai […]
The Four Seasons Shanghai Hotel
Shanghai is the largest city in China and one of the most densely populated cities in the world. Traversed by the Huangpu River, the city can be divided into 2 major zones: Puxi and Pudong, which respectively mean “to the West of Huangpu” and “to the East of Huangpu”. The city of Shanghai is one […]
L’Hôtel de Crillon puts the spotlight back on service ‘à la française’
Rosewood has chosen to return to the classic cornerstones of French luxury by placing a butler in each of its rooms. No need for an automatic curtain system to close the curtains—this will instead be left to your butler. Clients who have grown used to international hotels will learn to rediscover the pleasure of being […]
The Art of Welcoming at The Ritz-Carlton Shanghai
I recently had the chance to discover the wonderful Ritz-Carlton Hotel during my latest visit to Shanghai. The Ritz-Carlton Shanghai is one of the most elegant 5-star hotels in the Financial District, evoking all the glamour of 1930s Shanghai in a modern tower in the Lujiazui finance zone. The Ritz-Carlton Shangai elevates every experience with […]
The Art of Welcoming at Ryokan Kurashiki and Ryokan Yama No Chaya
I recently had the chance to discover Ryokan Kurashiki and Ryokan Yama No Chaya, two historic establishments that are perfect embodiments of the Ryokan style of hospitality found in Japan. They are part of the Ryokan Collection, which brings together a select group of traditional Ryokans in Japan in an effort to introduce this style […]
The Art of Welcoming at Hotel Sacher
Interview with Reiner Heilmann, GM of Hotel Sacher On my most recent trip to Vienna, I had the pleasure of discovering Hotel Sacher, a luxurious institution central to the local history and culture of Vienna. True to its name, Hotel Sacher is famous for being the birthplace of the traditional Viennese delicacy, the Sachertorte, a […]
Hôtel de Crillon, the Rebirth of a Palace that Transcends the French Art of Welcoming
Hôtel de Crillon, created in 1907, is one of the oldest luxury hotels in Paris, along with Le Meurice and le Ritz. On July 5, 2017, its doors reopened once again following 4 years of renovation work. France is a nation whose luxury hotels have gone on to inspire the creation of hotels in the […]
Digital at the Park Hyatt Bangkok
During the conference ILTM, I was eager to discover how different brands chose to approach the issue of digital technology. Below you will find my interview on the subject with Michael Golden, General Manager at the Park Hyatt Bangkok in Thailand. What is your vision of digital technology in terms of the guest experience? I […]
