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- Architect hotel AMO 2
- Art of Welcoming and Guest experience 140
- Hospitality project management architect 63
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- Hotel Strategy 62
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- The art of entertaining and the customer experience 1
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The Art of Welcoming at the Ryokan Collection
I discovered the Ryokan Collection, the world’s first consortium of luxury ryokans, which are traditional Japanese inns and small luxury hotels. These small, family-run inns, many of them clustered in hot spring towns throughout Japan, have, over the centuries, developed Japan’s special art of hospitality, called omotenashi. Today, there are over 50,000 ryokans throughout Japan […]
The Restoration of the Raffles Hotel Singapore
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover exciting developments in the luxury hotel world. One such exciting development is the long-awaited renovation of the legendary Raffles Hotel in Singapore. Below you will find my interview on this subject with Christian Westbeld, General Manager of […]
The Art of Welcoming at Leela Palaces
I attended the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations around the world. One excellent example of […]
The Art of Welcoming at Worldhotels
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations around the world. […]
The Art of Welcoming at Peninsula Beverly Hills
I met with Offer Nissenbaum, the Managing Director of Peninsula Beverly Hills. Mr. Nissenbaum has held this position since December 2007, before which he was Regional Vice President of Operations for the NYC-based Omni Hotels, overseeing eight properties on the East Coast. Most recently, Offer received the coveted “Hotelier of the Year” Award by Virtuoso, […]
Palaces according to TAJ Hotels
I attended the 2017 edition of the ILTM Conference in Cannes. It was a wonderful opportunity to meet hoteliers from all over the world and discover new ways of imagining the art of welcoming. In France, we often take the notion of 5-star hotels and Palaces for granted. To the French ear, the term ‘Palace’ […]
The Growth of the Four Seasons Hotels
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover exciting developments in the luxury hotel world. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations […]
The Art of Welcoming at Anantara Hotels and Resorts
I attended the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations around the world. One excellent example of […]
New Developments in Europe Announced by the Mandarin Oriental
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover exciting developments in the luxury hotel world. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations […]
Sustainability for luxury hotels according to Onno Poortier
I attended the 2017 edition of the ILTM Conference in Cannes. The conference brought together some of the world’s leading hoteliers and experts in hospitality to collectively work through the biggest themes and challenges facing the industry. One issue that I have been very passionate about over the years is the subject of sustainable development […]
Maintaining the Brand Integrity of AccorHotels
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover exciting developments in the luxury hotel world. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations […]
The Art of Welcoming at Banyan Tree Shanghai on the Bund
Interview with Glen Cook, General Manager of Banyan Tree Shanghai on the Bund Named after the Banyan tree that is celebrated for providing shelter to weary travelers in Thailand, Banyan Tree is perhaps better known today as a unique brand bringing together a family of luxury hotel and resort brands. Since its beginnings in Thailand, […]
Introducing KHOS™ by Rosewood
During my time at the latest 2017 edition of the ILTM Conference in Cannes, I had the pleasure of attending Rosewood Hotel’s annual announcement of the group’s latest news and developments in their hotel projects. I was particularly thrilled to hear the group’s announcement of the very latest label addition to their hotel portfolio. Below […]
Digital Technology at Langham Hotels
I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]
Digital Technology in Worldhotels
I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. Below you will find my interview on the subject with Markus Mueller, Vice President of Global Marketing […]
Digital Technology in Raffles Hotel Singapore
Below you will find my interview on the subject with Christian Westbeld, General Manager of the Raffles Hotel Singapore. Christian has had an enviable career in hospitality that has taken him from MGM in Macau, the Peninsula in the Philippines, several cruise lines, the Raffles brand in Dubai, Beijing, and finally to the current Raffles […]
Hotel & Spa Tech Live in London
DELPORTE HOSPITALITY, partner of Hotel & Spa Tech The Taking place alongside 6 other industry-leading shows, this hospitality event is a MUST-attend for anyone who is serious about this industry. This event is going to be huge, and before the doors open we wanted to give you a glimpse at what you can expect from it, […]
AccorHotels: The Challenges of Acquiring the Orient-Express
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover exciting developments in the luxury hotel world. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations […]
Digital Technology in the Oetker Collection
I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]
Interview with Hermann Elger, COO of Baccarat Hotels
I recently participated in the ILTM Shanghai conference and exhibition on luxury hospitality. Conferences are not only an excellent way to discover the latest trends and discourses in the luxury hotel sphere; they are also an exciting chance to encounter new brands from across the globe in a short matter of time. One hotel brand […]
The Park Hyatt Bangkok
I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. During the conference, I was eager to discover how different brands chose to approach the issue of […]