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Staff Personnel as Ambassadors for Hotel Franchises
How to transform staff personnel into brand ambassadors? The first challenge is to transform staff personnel into brand ambassadors in order to develop a reliable community of loyal followers. An ambassador is effectively someone who is engaged, influential, and passionate about the brand. In other words, he or she promotes the brand on his/her own initiative or as a way […]
Dominique Desseigne: The Art of Welcoming in Barrière Hotels
I recently encountered Dominique Desseigne at Fouquet’s in Paris. I was delighted to run into him and learn about his vision of the art of welcoming. We also touched on the renovations in progress in Barrière Hotels. What is the French Art of Welcoming for you and for Barrière Hotels? It is to give one’s heart to the […]
Suites and Rooms at the Plaza Athénée
Suites Designed To Make You Feel at Home For over fifteen years, the hotel has relied upon the work of one interior designer for the continual renovations of their suites and rooms (which today number at 54 and 154, respectively). In this manner, Marie-José Pommereau has designed the hotel’s new suites in continuation of her work for the hotel. […]
Meeting with Stefany and Jean-Pascal Phelippeau
Meeting with Stéfany and Jean-Pascal Phélippeau I had the pleasure of discovering the Château des Tourelles Hotel (****) and its affiliated Thalassotherapy Center—Relais Thalasso—located in the Bay of La Baule. The history of the site is a very interesting one. At one time, it was a center for holiday resorts where parents sent young children who were sickly […]
“Voyage within a Voyage” with Tarja Visan
Buddha-Bar Hotel Today I invite you to meet Buddha-Bar co-founders Tarja Visan and Raymond Visan, of George V Entertainment Group—the same group that has launched such establishments as Barfly, Buddha-Bar, and Barrio Latino and continues today to develop spas and hotels. You have recently opened up a hotel in Paris. Can you present it to us? What concept are you […]
Christopher Hache and the French Art of Welcoming
Meet Christophe Hache, the head Chief of Hotel de Crillon, a Rosewood hotel Since the interview, Christophe Hache left the Hotel de Crillon and he works for his own restaurant. Is French gastronomy still a standard of reference for the rest of the world? Take the example of pastries. In France, I find that we’ve always […]
When Alain Ducasse managed the restaurant at Plaza Athénée
Update After the departure of multi-starred chef Alain Ducasse from the Plaza Athénée, Jean Imbert will succeed him at the head of the kitchens of the palace since July 2021. Revealed by the cooking show Top Chef broadcast on M6 in 2012, he is in charge of the hotel’s six restaurants, namely the Table Gastronomique, the Cour […]
Are you Familiar with Grand Hyatt Hotels ?
The Grand Hyatt Label Grand Hyatt is just one of the many offerings available under the Hyatt Group. Present across over 50 countries, the Hyatt brand boasts more than 550 hotels, resorts, and residences under 10 different labels. It can all get confusing very quickly. Therefore, I hope to regularly offer you a chance to gradually discover their […]
Relais & Châteaux and Innovations
Innovation within Relais & Châteaux I invite you each day of this week to discover my interview with Philippe Gombert, President of the brand Relais & Châteaux, around the French art of welcoming and Relais & Châteaux. What actions have you put in place these last few years in your hotels that have changed the quality of your […]
Pierre Gagnaire : the codes and the basics
Meet Pierre Gagnaire : When you open a restaurant in a foreign country, do you bring a French touch to the establishment? What are the codes that you rework? I try as much as possible to deliver my point of view when I’m developing the concepts for my restaurants. For instance, in Seoul, we designed a restaurant where I exercised […]
Hotel Baume Paris, an entirely original concept
Press Release for Hotel Baume I present to you the press release for Hotel Baume, which has recently opened its doors and changed its name from the Jardin de l’Odéon Hotel. I found myself highly intrigued by the approach of the architects in the renovation of this hotel. For the hotel décor, they took inspiration from 6 different […]
Suite 305 by Hichan Lahlou
Suite 305 by Hichan Lahlou Today I’d like to present you with the concept for Suite 305, which has been developed under the care of Hicham Lahlou. I am very grateful to Hicham Lahlou, who was gracious enough to provide some thoughtful answers to a few questions. Over the course of the centuries, France—with its rich history, […]
Christopher Hache, Head Chef at the Crillon
A Conversation with Christopher Hache, Head Chef at Hotel Crillon, a Rosewood hotel In March of 2013, the Crillon closed its doors for large-scale renovation work. I recently met with Christopher Hache, the head chef of the hotel’s restaurants, to discuss the steps he has taken to prepare for the re-opening of the hotel (under the new management of the Rosewood […]
Frasers hospitality : a brand identity
The world of hospitality is a vast one. There exist various categories of hotels according to designated stars, diverse styles, sizes, etc. In addition to hotels, you can also have hotel residences, which are not exactly hotels, but resemble them in several ways. I recently visited Frasers Hospitality Residence, which has just been renovated along the Avenue des Champs-Elysées […]
An Encounter with Alain Ducasse
His Take on the French Art of welcoming How do you envision the French art of welcoming? In what ways have you revisited it? What are the keys to success today in guaranteeing that the client enjoys an exclusive experience? The French art of welcoming has been shaped by a very long tradition. This is an advantage, but, over time, […]
Performance in Luxury Hotels: The Social Dimension of the Plaza Athenée
The Plaza Athénée, a Place for Living The Plaza Athénée has recently been expanded and partially renovated following 10 months of work. “If we have endeavored to expand the Plaza Athénée, it is in an attempt to continue the venture we originally began 100 years ago,” explains General Manager François Delahaye, in order to keep it a thoroughly […]
Speaking with Jean-Philippe Nuel
Jean-Philippe Nuel In conjunction with Journal des Palaces, I co-organized a round table around the theme of “Shifts in Renovations at High-End and Luxury Hotels.” Jean-Philippe Nuel, interior designer and head of the architectural agency Agence Nuel, Olivia Putman, designer and director of Studio Putman, and Max Flageollet, director of Ligne Roset Contracts, were invited to take part […]
A hotel for business or pleasure : must there be a choice ?
A hotel for business or pleasure? When a ‘resort’ and a ‘business hotel’ come together, you may find your stay transported to a new realm: Welcome to the Radisson Blu Resort & Spa Ajaccio Bay. This hotel will be reason enough for a change of scenery for a stay or other professional reasons. You won’t hesitate to extend […]
Alain Dominique Perrin: the French art of welcoming
What is your view on the French art of welcoming? It’s a true French tradition. France has always been a country that has drawn the attention of the rest of the world, including the English, who have developed their own art of welcoming. But it’s important to remember that many English people are descended from French families. In […]
How to renovate a bar ?
The bar During my visit to the Plaza Athénée in 2014 after the renovation of the hotel, I had the pleasure of meeting and speaking with head bartender Thierry Hernandez. He works now in another hotel in Paris. The decor of the bar of the Plaza has been redesigned, giving way to a completely different […]
Room studio at EQUIPHOTEL
Stella Cadente and Florian Claudel Under the artistic direction of Thierry Virvaire, six different architects have designed six hotel rooms to showcase the latest trends and innovations in the hotel industry (EQUIPHOTEL). Today, I present to you the work of Stella Cadente and Florian Claudel (see photo below). Ever faithful to the codes that have […]
