- Toutes les catégories
- Architect hotel AMO 2
- Art of Welcoming and Guest experience 140
- Hospitality project management architect 63
- Hotel & hospitality speaker 3
- Hotel advice 1
- Hotel audit/Mystery shopper 20
- Hotel coaching training 1
- Hotel consulting 22
- Hotel strategy 2
- Hotel Strategy 62
- Interview 59
- Non classifié(e) 24
- The art of entertaining and the customer experience 1
- Training & Coaching 11
The Grand Hotel of Bordeaux, the jewel of bordelaise hotels
The Grand Hotel of Bordeaux I had the immense pleasure and privilege of staying in the Grand Hotel of Bordeaux (5-stars). It is located in the sumptuous Place de la Comédie in the golden triangle right in the very heart of the city. The building was constructed in 1779 by Victor Louis in a Neoclassical style comprised of Corinthian […]
“Away from home” by Iris Maluski
I recently had the pleasure of conducting a roundtable with Iris Maluski at the Maison & Objet Salon around the theme: “BEING AWAY FROM HOME IN A HOTEL” Be sure to check out all my articles with other guest speakers from the salon: => Fabrice Knoll => Réda Amalou => Alexis Tricoire I leave you to discover the international […]
Meeting with the Concierge of the Plaza Athénée
The Concierge Goes up Against the Latest Technology I had the pleasure of interviewing Jérome Poret, the head of concierge services at the Plaza Athénée, who skillfully presides each day before the clients of the hotel to respond to their every needs and requests—a true daily challenge for Jérome and his entire team. 1. The Plaza Athénée has just reopened […]
Rooftop Hives at the Hyatt Madeleine Hotel
The Hyatt Madeleine’s Commitment to Sustainable Development I recently had the pleasure of visiting the Hyatt Paris Madeleine Hotel in the 8th arrondissement, located beside the head office of my business. It is a charming boutique hotel, with 86 rooms spread out over seven stories. It boasts a bar, in addition to two restaurants led by an incredible chef […]
Grand Hotel Kempinski Geneva : A Meeting with the Director
Kempinski Geneva I present to you Thierry Lavalley, General Manager of the Grand Hotel Kempinski Geneva. A lover of cultures and civilizations, human relationships, voyages and traditions, it was at a young age that Thierry Lavalley chose to enter the hospitality industry—above all, out of passion. A graduate of the Lausanne Hotel School in Switzerland, he began his career […]
The Diwi Program for children
The Diwi Program Lucien Barrière group wins best initiative in client experience from Worldwide hospitality awards. The proliferation in client points of contact due to the rapid development of the Internet and the advent of social networks, as well as the increasingly influential role of children in families, has led Lucien Barrière Group to rethink their marketing approach […]
Haute couture hotels : “Away from home” with Isabelle Miaja
Haute couture hotels : “Away from home” with Isabelle Miaja Back in January, I had the pleasure of conducting a roundtable at the Maison & Objet Salon around the theme “Haute Couture Hotels,” in the presence of Isabelle Miaja (architect-designer), Geoffray Maugin (Marketing Director of Sofitel), and Giovanna Golnelli (Marketing Head of Fendi Maison). We addressed various themes and […]
Are You Familiar with Hyatt Regency Hotels?
Hyatt Regency The Hyatt brand holds a presence across over 50 countries and offers more than 550 hotels, resorts, and residences, under 10 different labels. It can all easily get confusing. I hope to regularly offer you a chance to gradually discover their principal labels through my site. Today I present to you Hyatt Regency Hotels. Hyatt Regency […]
Restaurants and Luxury Hotels: Restaurants, Well-being and Health
Health Comes First During the latest SuccessFood conference, three of the biggest issues facing restaurants today were laid out before industry experts. Let’s consider the issue of health. Clients these days are increasingly looking to eat healthily. Sanitary conditions in France and other various countries have helped consumers avoid numerous problems. And diners are increasingly demanding the origins […]
The Art of Welcoming at Buddha-Bar
We all know The Buddha-Bar by name, but perhaps a bit less their hotels. The group owns over fifteen restaurants around the world and currently boasts three 5-star hotels, including one in Paris. I recently had the pleasure of visiting the Buddha-Bar in Paris, and I can say that I very much admired it. The architect has designed some […]
Relais & Châteaux and Architecture
Relais & Châteaux and its architecture I invite you each day of this week to discover my interview with Philippe Gombert, President of the brand Relais & Châteaux, around the French art of welcoming and Relais & Châteaux. From an architectural point of view, your hotels are often very different, whether from one hotel to the next or […]
Staff Personnel as Ambassadors for Hotel Franchises
How to transform staff personnel into brand ambassadors? The first challenge is to transform staff personnel into brand ambassadors in order to develop a reliable community of loyal followers. An ambassador is effectively someone who is engaged, influential, and passionate about the brand. In other words, he or she promotes the brand on his/her own initiative or as a way […]
Dominique Desseigne: The Art of Welcoming in Barrière Hotels
I recently encountered Dominique Desseigne at Fouquet’s in Paris. I was delighted to run into him and learn about his vision of the art of welcoming. We also touched on the renovations in progress in Barrière Hotels. What is the French Art of Welcoming for you and for Barrière Hotels? It is to give one’s heart to the […]
Suites and Rooms at the Plaza Athénée
Suites Designed To Make You Feel at Home For over fifteen years, the hotel has relied upon the work of one interior designer for the continual renovations of their suites and rooms (which today number at 54 and 154, respectively). In this manner, Marie-José Pommereau has designed the hotel’s new suites in continuation of her work for the hotel. […]
Meeting with Stefany and Jean-Pascal Phelippeau
Meeting with Stéfany and Jean-Pascal Phélippeau I had the pleasure of discovering the Château des Tourelles Hotel (****) and its affiliated Thalassotherapy Center—Relais Thalasso—located in the Bay of La Baule. The history of the site is a very interesting one. At one time, it was a center for holiday resorts where parents sent young children who were sickly […]
“Voyage within a Voyage” with Tarja Visan
Buddha-Bar Hotel Today I invite you to meet Buddha-Bar co-founders Tarja Visan and Raymond Visan, of George V Entertainment Group—the same group that has launched such establishments as Barfly, Buddha-Bar, and Barrio Latino and continues today to develop spas and hotels. You have recently opened up a hotel in Paris. Can you present it to us? What concept are you […]
Christopher Hache and the French Art of Welcoming
Meet Christophe Hache, the head Chief of Hotel de Crillon, a Rosewood hotel Since the interview, Christophe Hache left the Hotel de Crillon and he works for his own restaurant. Is French gastronomy still a standard of reference for the rest of the world? Take the example of pastries. In France, I find that we’ve always […]
When Alain Ducasse managed the restaurant at Plaza Athénée
Update After the departure of multi-starred chef Alain Ducasse from the Plaza Athénée, Jean Imbert will succeed him at the head of the kitchens of the palace since July 2021. Revealed by the cooking show Top Chef broadcast on M6 in 2012, he is in charge of the hotel’s six restaurants, namely the Table Gastronomique, the Cour […]
Are you Familiar with Grand Hyatt Hotels ?
The Grand Hyatt Label Grand Hyatt is just one of the many offerings available under the Hyatt Group. Present across over 50 countries, the Hyatt brand boasts more than 550 hotels, resorts, and residences under 10 different labels. It can all get confusing very quickly. Therefore, I hope to regularly offer you a chance to gradually discover their […]
Relais & Châteaux and Innovations
Innovation within Relais & Châteaux I invite you each day of this week to discover my interview with Philippe Gombert, President of the brand Relais & Châteaux, around the French art of welcoming and Relais & Châteaux. What actions have you put in place these last few years in your hotels that have changed the quality of your […]
Pierre Gagnaire : the codes and the basics
Meet Pierre Gagnaire : When you open a restaurant in a foreign country, do you bring a French touch to the establishment? What are the codes that you rework? I try as much as possible to deliver my point of view when I’m developing the concepts for my restaurants. For instance, in Seoul, we designed a restaurant where I exercised […]
