Top-of-the-range service in ski resorts
Courchevel’s palaces are iconic luxury hotels, offering an unrivalled experience in one of the world’s most prestigious ski resorts. Among the most famous are establishments renowned for their exceptional service, comfort and attention to detail. These palaces compete not only with each other, but also with other luxury hotels, particularly in Switzerland, which is also […]
The importance of mountain hospitality
Hospitality in the mountains depends on a number of factors, from the first contact with guests to their departure. The aim is to create a warm, welcoming atmosphere that gives visitors the impression of being in a safe, comfortable, yet lively and dynamic environment. A ski resort doesn’t just offer impeccable slopes and luxurious rooms: […]
VitalScore: The Digital Wellness App Enhancing Guest Experience and Hotel Performance
“In luxury hospitality, excellence today is not just about flawless service — it’s about anticipating needs, personalizing experiences, and caring for the well-being of both hotel guests and teams ” Developed by WellWays, the VitalScore app embodies this vision, offering hotels a unique opportunity to combine innovation with authentic human care. Why Investing in Well-being […]
Generation Z and the hospitality professions: towards a new work culture
By Laurent Delporte – Founder of Delporte Hospitality “Not wanting to go through my daily routine doesn’t make me lazy. This sentence, uttered by Camille, 24, in a France 3 Provence-Alpes-Côte d’Azur report, resonates deeply in the professional world. It clearly expresses what a whole generation is feeling: a strong desire to regain control of […]
Hospitality as care: rethinking the customer experience through the prism of well-being
The Hotel&Spa Forum has become a must-attend event for those who imagine tomorrow’s well-being. It brings together in Paris at the four Seasons hotel the most influential players in the spa, hotel and design worlds, to discuss the major issues of the future: customer experience, sustainability, innovation, but also regeneration and sensitive hospitality. It was […]
AI and the hotel industry: progress or dehumanization of service?
Humanity has always advanced through innovation. From the steam engine to artificial intelligence, every invention transforms the way we work, live and connect with each other. The hotel sector is no exception to this trend: the arrival of elevators, centralized reservation systems and online platforms has considerably altered the customer experience and the way establishments […]
Successful collaboration between architects, hoteliers and investors: a strategic and operational vision for sustainable projects
In an ever-changing world, hotel projects can no longer be conceived in the same way as in the past. Too often, they are based on a binary relationship: an investor on one side, an architect on the other. And yet, the success of a business – both in economic terms and in terms of customer […]
Welcoming ourselves before welcoming others: towards a hospitality aligned with being
In this article, I’d like to share the conviction that drives me deeply: true luxury is no longer measured by ostentation, but by the quality of presence, the appropriateness of the experience, and the inner freedom that a place or service can offer. In a world where everything is speeding up, where standardization threatens the […]
Rethinking customer reception at banks: towards a banking hospitality approach
Long perceived as cold, functional institutions, banks today face a major challenge: recreating links, offering a genuine customer experience and instilling a culture of hospitality in their spaces and practices. In an increasingly digitalized world, the human dimension is becoming a differentiating factor. The time spent in a branch can no longer be a mere […]
Successfully upgrading your hotel: a profound transformation in hospitality
Successfully upgrading your hotel: a profound transformation in hospitality Understanding what moving upmarket really means Many hoteliers still think that moving upmarket means getting an extra star or modernizing a few decorative elements. In reality, it’s a much deeper process, involving the entire identity of the establishment: its positioning, its internal organization, and above all […]
How do you deliver an exceptional customer experience on board a cruise ship?
On board a cruise ship, hospitality takes on a unique dimension. You’re not just a passenger: you’re invited aboard a place that becomes, for a few days or a few weeks, your floating home. This feeling of welcome, comfort, safety and attention is at the heart of the onboard customer experience. It’s no longer just […]
New customer expectations and challenges for spa operators in 2025
In 2025 and 2026, the spa sector is at a strategic turning point. At the latest Forum Hôtel & Spa, the leading event in Paris for professionals in the well-being and upscale hotel sectors, this issue and the transformations taking place in the industry were at the heart of discussions. Beyond the care provided or […]
The luxury of being free: how exceptional expertise gives new meaning to hospitality
In a world marked by standardization, speed and immediacy, we urgently need to rethink the foundations of hospitality. No longer an accumulation of services, but a subtle art of creating links, transmitting emotion and inscribing a story in a place. In this respect, Entreprises du Patrimoine Vivant (Living Heritage Companies), with their unique know-how, play […]
François Delahaye, a leading figure in luxury hospitality
I had the pleasure of being invited to the HOTEL&SPA Forum, ably organized by Vlady Kovanic at the Four Seasons Hotel George V in Paris. Over the years, this event has become a must-attend event for professionals in the wellness and upscale hotel sectors, bringing together those who wish to reflect together on tomorrow’s major […]
Well-being and hotel profitability: how to reconcile emotion, science and return on investment?
It is my pleasure to introduce Simon P. Casson, an international figure in the luxury hotel industry. Today President of the Corinthia Hotel Group, he is pursuing a remarkable career in the service of demanding, human and forward-looking hospitality.His experience, acquired notably within the Four Seasons Hotels and Resorts group, where he headed operations for […]
Hospitality as care: rethinking the customer experience through the prism of well-being
The Hotel&Spa Forum has become a must-attend event for those who imagine tomorrow’s well-being. It brings together in Paris at the four Seasons hotel the most influential players in the spa, hotel and design worlds, to discuss the major issues of the future: customer experience, sustainability, innovation, but also regeneration and sensitive hospitality. It was […]
Ski resort hospitality: what do holidaymakers expect?
Hospitality, welcome and experience in the heart of the mountains Going to the mountains is often synonymous with intense moments: communion with nature, the pleasure of descents, moments shared with family and friends. But beyond the quality of the slopes, what today’s holidaymakers are looking for in a ski resort is a genuine experience of […]
10 essential tips for improving the hotel guest experience
Customer experience is one of the most decisive aspects of the hotel business. To stand out from the crowd in such a competitive sector, hoteliers need to know how to meet guests’ expectations while offering services that go beyond their needs. As a hospitality expert who has visited over 300 hotels worldwide, I can help […]
Hotel and Architect: Collaboration for an Exceptional Customer Experience
In a hotel project, the role of the hotel architect is fundamental in designing aesthetic and functional spaces. However, to guarantee an exceptional customer experience, the intervention of a hospitality expert is crucial to complement and guide the architect’s work. As an expert, I work with the architects for hotels to ensure that every detail […]
TOMORROW NEEDS TODAY
It’s a such a pleasure to present Ralph Radtke, a man with nearly 40 years in the hotel industry across 15 different countries to his name, is a sizeable reference guide for this industry. Following a noteworthy career path as General Manager of Sofitel, Director of Operations in Accor Hotels in Luxembourg and a nomination […]
Langham Hotel : trends and sustainability
I recently had the privilege of meeting with Stefan Leser, CEO of Langham Hotel and we’ve shared our hotel vision during the ILTM show: What are your biggest challenges in the guest experience going forward? What trends do you see that you want to incorporate? The challenge is about how you bring your message […]
