Bill Keffer, we believe in Service Excellence
Service Excellence Interview with Bill Keffer – General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What are the main characteristics of the service excellence you offer compared to the other hotels of the city? In JW Marriott we believe in service excellence. Our hotel […]
Ah! The Classification of Hotels……
The Hotels’s classification Hotel classifications take place every week. Each hotel is unique and answers to itself. A hotel might accumulate numerous trophies and yet, if you are not fond of its style, you may not necessarily be guaranteed to enjoy your stay. Choosing to stay in a hotel is always a question of choice according to needs, […]
Dinner in White…The French Art of Welcoming
Dinner in White in Paris Each year, the Dinner in White in Paris brings together thousands of people for one evening in the month of June. Everyone brings his own table, chairs, and food. What unfolds is an elegant picnic, a vast reunion of friends dressed entirely in white who come together once a year to a designated […]
The Living Spaces of the Plaza Athénée
A stop by the lobby of the Plaza Athénée Let there be light once more! At first glance, it may be difficult to remark any changes upon entering the hotel. As I happened to arrive in the first days of the reopening, I stayed for ten minutes to observe the lobby and take note of things, such as […]
The Authenticity of Each Wellness Project
Interview with Josephine Leung, Architect of GOCO Hospitality’s Design What characterizes your spas in terms of construction and design? How do you select materials to create your spas? How do you embody the spirit of the spa brands ? GOCO Hospitality is a wellness hospitality consulting and management company that creates luxurious spas and wellness […]
Sami Nasser, SVP Fairmont & Raffles brands
Sami Nasser I’m very happy to share with you an interview of Sami Nasser, Senior Vice President, Operations, Middle East, Africa & India about the Art of hospitality and Fairmont & Raffles brands. Sami Nasser was appointed on the 14th of July, 2013 as Senior Vice President, Operations, Middle East, Africa and India, FRHI. In his new […]
Out of the Ordinary
Neil Jacobs, CEO at Six Senses: Out of the ordinary I’m very happy to share with you each day of this week an interview of Neil Jacobs, the chief executive officer at Six Senses, about the Art of hospitality and the brand Six Senses. Each employee is an ambassador of his hotel and the promise of expected services. What […]
Discover my Pinterest page dedicated to the french art of living
My Pinterest I have the pleasure today of introducing you to my PINTEREST page: www.pinterest.com/laurentdelporte. What is it all about? The Pinterest social network allows users to ‘pin’ items into a virtual bulletin board reflecting their interests, as well as follow posts from other users. Pinterest has experienced an exponential growth, boasting 23 million users as of this past […]
Preopening of the Regina Biarritz Hotel & Spa
Hotel Régina I have just returned from a press trip on July 2014 at the Régina Biarritz Hotel & Spa located in Biarritz above the cliffs and beside the Golf Course, which we had the pleasure of discovering thanks to this newly revisited house that has only recently opened its doors. It is a unique privilege to be […]
SPA according with nature
Robert D’HENRY : SPA according with nature I met the architect Robert D’ Henry at the Hotel and Spa Forum organized in The George V Four Seasons Paris. It was an interesting forum where professionals from different European countries came to listen to international experts who present their knowledge and experience. What experiences do you […]
JW Marriott Marquis Dubai, an eco friendly hotel
Interview with Bill Keffer – General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What characterizes your hotels in terms of environmental practices ? how do they embody the spirit of your brand? On September 18 we have received our ISO 14001 certification for outstanding environmental practices. […]
Spa Presentation Ajman & Marriott Venice
GOCO Spa Ajman, United Arab Emirates example GOCO Spa Ajman is located in Ajman Saray, a Starwood Luxury Collection Resort, and combines a collection of traditional spa services with sophisticated beauty techniques, catering to the discerning consumer who seeks quality and authenticity. The spa spans a total space of 1,200 square meters and introduces guests to a luxury […]
Bill Keffer GM at JW Marriott Marquis Dubai
Interview with Bill Keffer – General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What is the vision about Welcoming Art at JW Marriott hotels? At JW Marriott we believe in doing everything mindfully – so that even our smallest tasks are not work, but […]
Cuisine for Everyone by Christopher Hache
An Encounter with Christopher Hache: Cuisine for Everyone Since the interview, Christophe Hache left the Hotel de Crillon and he works for his own restaurant. International clients at luxury hotels often possess a strong sense of culture and are not necessarily used, for instance, to French cuisine and all its peculiarities. How do you adapt your cuisine to […]
A call to battle for hotel groups
A call to battle for hotel groups The 17th edition of the Global Lodging Forum centered around a strategic roundtable discussion, in which owners of international hotel groups explicitly manifested their desire to take aggressive measures to resume control in establishments where other acting leaders have begun to exercise too much power. The priorities clearly speak to new organization plans […]
Intercontinental: Style and design
Interview of Rémi Lefèvre, Strategic Digital Marketing & Commercial Marketing in the Travel Industry – Intercontinental How do you select the architects who will go on to design your hotels? Who are they? How do they embody the spirit of your brand? Each project undergoes a clearly outlined process of approval. Although there are a considerable number […]
Guests feel at home
Interview with Bill Keffer-General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What is JW Marriott guarantee in term of Service and how do we differentiate from competition? JW Properties are where world travelers feel at home. Everything we do is meant to make our […]
The SPA at Steigenberger Frankfurter Hof
Meet Josephine Leung, Group Director – Design GOCO about The Spa at Steigenberger Frankfurter : Located in the heart of Frankfurt, the iconic 136-year old and heritage-listed Steigenberger Frankfurter Hof hotel required an exceptional spa experience. We took great care to develop a concept for THE SPA at Frankfurter Hof tailored to discerning guests seeking quality and authenticity. Every step […]
Cıragan Palace: The Turkish art of welcoming
Luxury Hotels and art of welcoming An interview of Ralph Radtke, Cıragan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. What is your business approach of “art of welcoming” in Cıragan Palace? What are the values that you emphasize when welcoming your customers? In the hotel business, our main aim is […]
The Alain Ducasse restaurant : Natural Gastronomy …
The Natural Gastronomy of Alain Ducasse “Nourishing oneself in a healthier and more natural way is today a widely held expectation and necessity that it is time to translate in the realm of haute cuisine. Exceptional products expressing themselves in their simplicity, a technique that has the elegance to efface itself to render itself in service to a larger […]
Fairmont & Raffles : Art of Welcoming
Art of Welcoming by Samir Nasser I’ve meet Samir Nasser, Senior Vice President, Operations, Middle East, Africa & India and we have discussed about the Fairmont & Raffles Art of welcoming. What is the vision about Welcoming Art at Fairmont hotels ? What is Fairmont guarantee in term of Service and how do we differentiate from […]
