Taking care of your staff
Staff is very important An interview of Ralph Radtke, Cıragan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. Each employee is an ambassador of his hotel and the promise of expected services. What actions do you put in place to involve your team in the success of the customer experience? How do […]
Personalized Welcome by Josephine Leung
Interview with Josephine Leung, Architect of GOCO Hospitality: Personalized Welcome Art of welcoming at GOCO Hospitality What is your business approach to “the art of welcoming ”? Providing unpretentious natural wellness hospitality to our guests is our highest mission and we deliver this through our personalized welcome experience. At the heart of GOCO Hospitality is […]
Ralph Radtke GM of Cıragan Palace
Portrait of Ralph Radtke General Manager Best General Manager Hospitality award 2015 I’m very happy to share with you each day of this week an interview of Ralph Radtke, Çırağan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. With over 35 years of international hotel industry experience in more than 15 […]
The Opening of the Melia La Défense Hotel
The Challenges Involved in the Opening of the Melia La Défense Hotel I recently visited the Melia Paris La Défense Hotel, where I was able to meet Monsieur Jorge Roll. As the regional manager of the Melia Group, Monsieur Roll shared his thoughts on the renovation, the opening of the hotel, and the choice of […]
Are you familiar with Park Hyatt Hotels?
Park Hyatt Hotels Park Hyatt offers an unmatched experience of elegance and contemporary luxury. The Park Hyatt’s most eminent clients receive a highly attentive personal service in an intimate and refined setting. Located in many of the most important cities around the world and in premium destinations, each Park Hyatt is uniquely designed to marry […]
Relais & Châteaux and their Values
The Values of Relais & Chateaux I invite you each day of this week to discover my interview with Philippe Gombert, President of the brand Relais & Châteaux, around the French art of welcoming and Relais & Châteaux. Over the years, Relais & Châteaux has developed an international brand presence in order to export its expertise […]
The Shangri-La brand
Shangri-la I never get tired of watching this extraordinarily beautiful video promotion designed to illustrate the level of service in Shangri-La Hotels, produced in 2010 by the agency Ogilvy & Mather (Hong Kong). You can watch the making of and the presentation of this film promotion by clicking here. Shangri-La Paris And don’t hesitate to […]
NH Collection
About NH Collection, Palazzo Barocci by Laurent Heras Guerquin What is your take on the French art of welcoming? Do you think that the French art of welcoming is a distinguishing feature in the international hotel industry? I am French, and my mother is French…so I don’t see the art of welcoming as a business, but […]
100 years of history at Plaza Athénée
*Old terrace of Plaza Athénée in 1960 100 years of history at Plaza Athénée : A HISTORY, WOMEN & MEN Plaza Athénée On 20 April 1913, the avenue Montaigne was all astir as the Plaza Athénée opened its doors at number 25 with sixteen guestrooms per floor, apartments on the top floor and a restaurant […]
Shangri-La’s Barr Al Jissah, Oman
Interview with Mark Kirk, GM of Shangri-La’s Barr Al Jissah, Oman What is your business approach to Shangri-La’s hospitality? Our philosophy “Shangri-la hospitality from the heart” is evident in our day to day business with both our guests and staff. This philosophy, supported by our core values, guides us. Guests like to stay where they […]
French Art of welcoming
Do you think that “French Art of welcoming” contributes to this “being elsewhere than at home” for international customers of these hotels? I think that “l’art de recevoir à la française” know-how is internationally recognized. It is a great strength, because it allows the French brands to radiate in the world. However, it is a […]
Ciragan Palace: His best memory
Ralph Radtke: his best memory in Ciragan Palace An interview of Ralph Radtke, Çırağan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. What is the most beautiful memory as Hotel General Manager? Can you tell us an anecdote that you have experienced? I would like to tell the story of a […]
The Palazzo in Las Vegas
The Palazzo in Las Vegas At the occasion of my invitation to participate in IMEX LAS VEGAS as a Hosted Buyer, I was lodged at the Palazzo Hotel, one of the expansions of The Venetian Hotel. The Palazzo reprises the theme of Italy. Located on the legendary Las Vegas Strip, to the south of Wynn […]
Park Hyatt by Katherine Melchior Ray
Katherine Melchior-Ray, Vice President of Luxury Brands In this newly created role, Katherine Melchior-Ray will lead the development of the brand experience and marketing strategy for Park Hyatt and Grand Hyatt, ensuring that the culture of both brands is vibrant, alive and drives brand preference. What characterizes your hotels in terms of construction and design? How do […]
Putman, French Art of Welcoming
I invite you to discover my interview with Olivia Putman, designer and director of Studio Putman, that you can learn more about her points of view about sustainable development. How can the French Art of Welcoming translate itself into the renovation or construction of a hotel? In what way can the French Art of Welcoming influence architecture? Can you […]
PL Renou: His Best Memory
Best Memory Hotel manager What is the most beautiful memory as Hotel General Manager ? Can you tell us an anecdote that you have experienced? I remember that one of our guests, while visiting a museum around the city, didn’t have the chance to pick up a sprig of lavender. She was very disappointed at not […]
Art of welcoming by Supercraft
New concept, New Idea I recently attended the Maison & Objet Salon, where I met Romain Chauveau and Young Paul Jo, the founders of Supercraft Studio. As part of the salon, they were responsible for arranging the conference spaces and the ELLE Déco Café. I asked them about their view of the art of welcoming […]
Abbaye de Talloire
Hotel Abbaye de Talloires : Take the time to unwind times The history of Talloires dates back to 866. It was here that Queen Thiberge lived until her death. She had ordered the construction of a cella, a small religious establishment of highly modest character: a chapel and a handful of accommodations. Shortly thereafter, a […]
An Encounter with Olivia Putman
Olivia Putnam In conjunction with Journal des Palaces, I co-organized a round table around the theme of “Shifts in Renovations at High-End and Luxury Hotels.” Olivia Putman, designer and director of Studio Putman, Jean-Philippe Nuel, interior designer and head of the architectural agency Agence Nuel, and Max Flageollet, director of Ligne Roset Contracts, were invited […]
The George V
Palace George V The Four Seasons George V in Paris has obtained its Palace title in 2011 and thus joins the ranks of the jewels of Parisian hotels (the Park Hyatt Paris Vendôme, the Plaza Athénée, the Meurice, and the Bristol). All that remains is to wait until the construction work on the neighboring hotel ends […]
Chateauform : the Art of Welcoming
The Art of Welcoming, according to Katy Horovitz of Chateauform What is Chateauform’s vision of the art of welcoming? What do you promise your clients in terms of service, and how do you differentiate yourself from other hotel brands? As in any home, it’s about: Conviviality: the tables, the layout of the space The simplicity of […]
