Bill Keffer GM at JW Marriott Marquis Dubai
Interview with Bill Keffer – General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What is the vision about Welcoming Art at JW Marriott hotels? At JW Marriott we believe in doing everything mindfully – so that even our smallest tasks are not work, but […]
Cuisine for Everyone by Christopher Hache
An Encounter with Christopher Hache: Cuisine for Everyone Since the interview, Christophe Hache left the Hotel de Crillon and he works for his own restaurant. International clients at luxury hotels often possess a strong sense of culture and are not necessarily used, for instance, to French cuisine and all its peculiarities. How do you adapt your cuisine to […]
A call to battle for hotel groups
A call to battle for hotel groups The 17th edition of the Global Lodging Forum centered around a strategic roundtable discussion, in which owners of international hotel groups explicitly manifested their desire to take aggressive measures to resume control in establishments where other acting leaders have begun to exercise too much power. The priorities clearly speak to new organization plans […]
Intercontinental: Style and design
Interview of Rémi Lefèvre, Strategic Digital Marketing & Commercial Marketing in the Travel Industry – Intercontinental How do you select the architects who will go on to design your hotels? Who are they? How do they embody the spirit of your brand? Each project undergoes a clearly outlined process of approval. Although there are a considerable number […]
Guests feel at home
Interview with Bill Keffer-General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What is JW Marriott guarantee in term of Service and how do we differentiate from competition? JW Properties are where world travelers feel at home. Everything we do is meant to make our […]
The SPA at Steigenberger Frankfurter Hof
Meet Josephine Leung, Group Director – Design GOCO about The Spa at Steigenberger Frankfurter : Located in the heart of Frankfurt, the iconic 136-year old and heritage-listed Steigenberger Frankfurter Hof hotel required an exceptional spa experience. We took great care to develop a concept for THE SPA at Frankfurter Hof tailored to discerning guests seeking quality and authenticity. Every step […]
Cıragan Palace: The Turkish art of welcoming
Luxury Hotels and art of welcoming An interview of Ralph Radtke, Cıragan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. What is your business approach of “art of welcoming” in Cıragan Palace? What are the values that you emphasize when welcoming your customers? In the hotel business, our main aim is […]
The Alain Ducasse restaurant : Natural Gastronomy …
The Natural Gastronomy of Alain Ducasse “Nourishing oneself in a healthier and more natural way is today a widely held expectation and necessity that it is time to translate in the realm of haute cuisine. Exceptional products expressing themselves in their simplicity, a technique that has the elegance to efface itself to render itself in service to a larger […]
Fairmont & Raffles : Art of Welcoming
Art of Welcoming by Samir Nasser I’ve meet Samir Nasser, Senior Vice President, Operations, Middle East, Africa & India and we have discussed about the Fairmont & Raffles Art of welcoming. What is the vision about Welcoming Art at Fairmont hotels ? What is Fairmont guarantee in term of Service and how do we differentiate from […]
Six Senses: Regional architecture in our hotels
Designers at Six Senses I’m very happy to share with you each day of this week an interview of Neil Jacobs, the chief executive officer at Six Senses, about the Art of hospitality and the brand Six Senses. What is our difference in term of construction and Design ? How do we select our Designer, architect to […]
Meet Alejandro Bernabé, CEO Kempinski
I’m very happy to share with you an interview of Alejandro Bernabé, the previous General Manager and Vice President – Southeast Asia, Siam Kempinski Hotel Bangkok, about the brand Kempinski. He is becoming now the CEO of Kempinski in 2015. INTRODUCING ALEJANDRO BERNABE, CEO Kempinski worlwide With over 18 years in the hospitality industry – over […]
Fairmont & Raffles : Market’s adaptation
Market’s adaptation I’ve meet Samir Nasser, Senior Vice President, Operations, Middle East, Africa & India and we have discussed about market’s adaptation for Fairmont & Raffles brands. Fairmont is developing in MEAI. What are the specificities about these markets ? How Fairmont adapt his standards and services to each market? During the Arabian Travel Market (ATM) […]
The Art of Welcoming at Sofitel, M Gallery and Pullman
An Art of Welcoming Specific to Each Brand I met Julie Grégoire, when she was the General Manager of Sofitel, Pullman and M Gallery France. Julie Grégoire is thus in charge of this assortment of brands that she leads in France with the help of General Managers from the various hotels. I leave you to […]
French Art of welcoming by Kempinski
Every day this week I will be sharing with you an interview with Alejandro Bernabé, the new CEO of Kempinksi. Previously General Manager and Vice President of the, Siam Kempinski Hotel Bangkok, Alejandro will share his insights on what it takes to run international luxury. The Art of Welcoming : ALEJANDRO BERNABE, CEO Kempinski Worldwide What is your business approach of […]
The Origin of a Hotel’s Name
The story behind the name Each hotel possesses its own story that evolves over the course of its renovation. When investors come together to build a new hotel, it is essential to construct a story that will convey the meaning and the authenticity of the hotel. This story will go on to reveal itself in […]
The Digital Transformation of the Hotel Industry
The Importance of Digital Technology at Accor I met with Julie Grégoire when she was the General Manager of Sofitel, Pullman and M Gallery France, to discuss the ways in which the Accor Group was approaching digital technology What are your views on the role of digital technology in the hotel client experience? Where are […]
Fairmont & Raffles, Different for the same aim
Fairmont Hotels & Resort I’ve meet Samir Nasser, Senior Vice President, Operations, Middle East, Africa & India about Fairmont & Raffles brands. What is the difference between Fairmont and Raffles ? Positioning ? Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissôtel Hotels & Resorts, fall within the FRHI portfolio which aims to become […]
Creating a concept hotel
Le Hameau des Baux, an authentic concept In 2015, I met Eric-Jean Floureusse, founder of the Hameau des Baux concept hotel, who introduced me to the creation of his hotel. This establishment is a veritable hamlet that has been bought out in its entirety to form a single property. Located in Provence, the hamlet has […]
Fairmont & Raffles: How Design and Architecture Shape the Art of Hospitality
In luxury hospitality, design is never neutral. It structures perception, organizes emotion, and ultimately defines how guests experience a place.Behind each iconic hotel lies a fundamental question: how can architecture translate a brand into a lived experience? In this interview, Sami Nasser, Senior Vice President Operations for the Middle East, Africa & India, shares how […]
Discover JW Marriott
Interview with Bill Keffer – General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What is JW Marriott guarantee in term of Service and how do we differentiate from competition? JW Properties are where world travelers feel at home. Everything we do is meant to make our […]
Taking care of your staff
Staff is very important An interview of Ralph Radtke, Cıragan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. Each employee is an ambassador of his hotel and the promise of expected services. What actions do you put in place to involve your team in the success of the customer experience? How do […]
