Six Senses: Regional architecture in our hotels
Designers at Six Senses I’m very happy to share with you each day of this week an interview of Neil Jacobs, the chief executive officer at Six Senses, about the Art of hospitality and the brand Six Senses. What is our difference in term of construction and Design ? How do we select our Designer, architect to […]
Meet Alejandro Bernabé, CEO Kempinski
I’m very happy to share with you an interview of Alejandro Bernabé, the previous General Manager and Vice President – Southeast Asia, Siam Kempinski Hotel Bangkok, about the brand Kempinski. He is becoming now the CEO of Kempinski. INTRODUCING ALEJANDRO BERNABE, CEO Kempinski worlwide With over 18 years in the hospitality industry – over a decade of which […]
Fairmont & Raffles : Market’s adaptation
Market’s adaptation I’ve meet Samir Nasser, Senior Vice President, Operations, Middle East, Africa & India and we have discussed about market’s adaptation for Fairmont & Raffles brands. Fairmont is developing in MEAI. What are the specificities about these markets ? How Fairmont adapt his standards and services to each market? During the Arabian Travel Market (ATM) […]
The Art of Welcoming at Sofitel, M Gallery and Pullman
An Art of Welcoming Specific to Each Brand I met Julie Grégoire, when she was the General Manager of Sofitel, Pullman and M Gallery France. Julie Grégoire is thus in charge of this assortment of brands that she leads in France with the help of General Managers from the various hotels. I leave you to […]
French Art of welcoming by Kempinski
Every day this week I will be sharing with you an interview with Alejandro Bernabé, the new CEO of Kempinksi. Previously General Manager and Vice President of the, Siam Kempinski Hotel Bangkok, Alejandro will share his insights on what it takes to run international luxury. The Art of Welcoming : ALEJANDRO BERNABE, CEO Kempinski Worldwide What is your business approach of […]
The Origin of a Hotel’s Name
The story behind the name Each hotel possesses its own story that evolves over the course of its renovation. When investors come together to build a new hotel, it is essential to construct a story that will convey the meaning and the authenticity of the hotel. This story will go on to reveal itself in […]
The Digital Transformation of the Hotel Industry
The Importance of Digital Technology at Accor I met with Julie Grégoire when she was the General Manager of Sofitel, Pullman and M Gallery France, to discuss the ways in which the Accor Group was approaching digital technology What are your views on the role of digital technology in the hotel client experience? Where are […]
Fairmont & Raffles, Different for the same aim
Fairmont Hotels & Resort I’ve meet Samir Nasser, Senior Vice President, Operations, Middle East, Africa & India about Fairmont & Raffles brands. What is the difference between Fairmont and Raffles ? Positioning ? Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissôtel Hotels & Resorts, fall within the FRHI portfolio which aims to become […]
Fairmont & Raffles : Construction & Design
Construction and Design I’ve meet Samir Nasser, Senior Vice President, Operations, Middle East, Africa & India about hotel style and design for Fairmont & Raffles. What is our difference in term of construction and Design ? How do we select our Designer, architect to build our hotels ? who are they ? How to they […]
Discover JW Marriott
Interview with Bill Keffer – General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What is JW Marriott guarantee in term of Service and how do we differentiate from competition? JW Properties are where world travelers feel at home. Everything we do is meant to make our […]
Taking care of your staff
Staff is very important An interview of Ralph Radtke, Cıragan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. Each employee is an ambassador of his hotel and the promise of expected services. What actions do you put in place to involve your team in the success of the customer experience? How do […]
Personalized Welcome by Josephine Leung
Interview with Josephine Leung, Architect of GOCO Hospitality: Personalized Welcome Art of welcoming at GOCO Hospitality What is your business approach to “the art of welcoming ”? Providing unpretentious natural wellness hospitality to our guests is our highest mission and we deliver this through our personalized welcome experience. At the heart of GOCO Hospitality is […]
Ralph Radtke GM of Cıragan Palace
Portrait of Ralph Radtke General Manager Best General Manager Hospitality award 2015 I’m very happy to share with you each day of this week an interview of Ralph Radtke, Çırağan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. With over 35 years of international hotel industry experience in more than 15 […]
The Opening of the Melia La Défense Hotel
The Challenges Involved in the Opening of the Melia La Défense Hotel I recently visited the Melia Paris La Défense Hotel, where I was able to meet Monsieur Jorge Roll. As the regional manager of the Melia Group, Monsieur Roll shared his thoughts on the renovation, the opening of the hotel, and the choice of […]
Are you familiar with Park Hyatt Hotels?
Park Hyatt Hotels Park Hyatt offers an unmatched experience of elegance and contemporary luxury. The Park Hyatt’s most eminent clients receive a highly attentive personal service in an intimate and refined setting. Located in many of the most important cities around the world and in premium destinations, each Park Hyatt is uniquely designed to marry […]
Relais & Châteaux and their Values
The Values of Relais & Chateaux I invite you each day of this week to discover my interview with Philippe Gombert, President of the brand Relais & Châteaux, around the French art of welcoming and Relais & Châteaux. Over the years, Relais & Châteaux has developed an international brand presence in order to export its expertise […]
The Shangri-La brand
Shangri-la I never get tired of watching this extraordinarily beautiful video promotion designed to illustrate the level of service in Shangri-La Hotels, produced in 2010 by the agency Ogilvy & Mather (Hong Kong). You can watch the making of and the presentation of this film promotion by clicking here. Shangri-La Paris And don’t hesitate to […]
NH Collection
About NH Collection, Palazzo Barocci by Laurent Heras Guerquin What is your take on the French art of welcoming? Do you think that the French art of welcoming is a distinguishing feature in the international hotel industry? I am French, and my mother is French…so I don’t see the art of welcoming as a business, but […]
100 years of history at Plaza Athénée
*Old terrace of Plaza Athénée in 1960 100 years of history at Plaza Athénée : A HISTORY, WOMEN & MEN Plaza Athénée On 20 April 1913, the avenue Montaigne was all astir as the Plaza Athénée opened its doors at number 25 with sixteen guestrooms per floor, apartments on the top floor and a restaurant […]
Shangri-La’s Barr Al Jissah, Oman
Interview with Mark Kirk, GM of Shangri-La’s Barr Al Jissah, Oman What is your business approach to Shangri-La’s hospitality? Our philosophy “Shangri-la hospitality from the heart” is evident in our day to day business with both our guests and staff. This philosophy, supported by our core values, guides us. Guests like to stay where they […]
French Art of welcoming
Do you think that “French Art of welcoming” contributes to this “being elsewhere than at home” for international customers of these hotels? I think that “l’art de recevoir à la française” know-how is internationally recognized. It is a great strength, because it allows the French brands to radiate in the world. However, it is a […]
