Art of Welcoming and Guest experience

Métropole - Edouard François

Edouard François, Architect: The French Art of Welcoming

The French Art of Welcoming Edouard François An encounter with architect Edouard François, who took part in the construction of Fouquet’s Barrière Paris. France’s history reveals that we have cultivated a true art of living and welcoming. This expertise and thoroughly French art of welcoming has been considerably developed in luxury hotels, where it remains […]

An Encounter with Fanélie Gaffinel

Fanélie Gaffinel Following the success of our first conference in January 2013 on the changes in luxury hotel renovations under the involvement of Studio Putman, Jean-Philippe Nuel, and Max Flageollet, I had the pleasure of working with Journal des Palaces to organize a second conference on hotel renovation at the Salon Maison et Objets. I was able to […]

Hotel montagne

Hotels in the Mountains, Hotels in the South

Hotels in the Mountains, Hotels in the South… Séverine Pétilaire-Bellet, General Manager of the LOV Hotel Collection Group, lets us in on her vision of the French art of welcoming that she applies each day in her hotels. The LOV Hotel Collection group brings together the following splendid establishments: Les Airelles, Chalet Ormello, Aman Le […]

Dramatic sunset with vibrant clouds over misty mountains, capturing nature's beauty.

Neil Jacobs, CEO at Six Senses

Neil Jacobs, CEO at Six Senses:  The Art of Welcoming It is my pleasure to share with you my interview with Neil Jacobs, the Chief Executive Officer at Six Senses, about the art of hospitality and the Six Senses brand. Neil Jacobs is the CEO at Six Senses Hotels Resorts Spas. With over three decades of experience in the operation, development […]

In the Spirit of the Plaza Athénée

Opening Up a Breathtaking Space for the Bar of the Plaza Athénée  Patrick Jouin and Sanjit Manku How did you collaborate with the Plaza Athénée? What characterizes your work on the bar, and how did you incarnate the ‘spirit of the Plaza’ in your designs? Our work at the Plaza Athénée has always remained a […]

cuisine

Culinary Voyage Around the World

A Voyage with Patrick Charvet, Chef  Upon meeting Patrick Charvet, the previous head chef at the Hyatt Paris Madeleine, it struck me that he is one of the rare chefs in France to have traveled around the world in search of new culinary horizons. To me, it seems more essential than ever these days to […]

art of welcoming

Robert D’HENRY, French “Art of Welcoming”

Robert D’HENRY architects: His vision of French “Art of Welcoming” I met the architect Robert D’ Henry at the Hotel and Spa Forum organized in The George V Four Seasons Paris. It was an interesting forum where professionals from different European countries came to listen to international experts who present their knowledge and experience of […]

The French Art of Welcoming and the Butler Profession

The Art of Welcoming and Butlers A couple months back, I had a discussion with Robert Mauchamp, founder of ‘Association des Majordomes d’Europe et Personnel de Maison’ (Association of European Butlers and Domestic Personnel) and the distinction ’Excellence In Butlers Services’. We engaged in a fascinating discussion, and I wanted to shed the spotlight on […]

repas de Bébé

Children in Hotels: When It Comes to Restaurants

Children in Hotels: When It Comes to Restaurants While having breakfast at the Alain Ducasse Restaurant at the Plaza Athénée, I discovered the special menu suggested for children. I thought it was an excellent idea to offer an illustrated menu for children where they can choose their pastries, cereals, orange juice, etc. Luxury hotels have […]

Butlers in the Digital Age

Digital Butlers: The Evolution of the Butler’s Profession in the Face of New Forms of Technology New forms of technology have had significant impacts on various professions in the hotel industry. My meeting with Robert Mauchamp on the latest technology shows just how important it is to stay abreast of evolutions in order to be […]

Kenpinski

Kempinski Hotel Ishtar Dead Sea

Kempinski Hotel Ishtar Dead Sea by Sébastien Mariette, General Manager Kempinski Hotel Ishtar Dead Sea. What is your business approach of “the Art of Welcoming”? Do you think that French “art de recevoir” is a differentiating factor for luxury hotels? What are the values that you emphasize when welcoming your customers?  Our mission at Kempinski hotel […]

l'art de recevoir

Hospitality with Châteauform

Katy Horovitz: Rethinking Event – Hospitality with Châteauform I recently had the privilege of speaking with Katy Horovitz, who founded Châteauform in 1996 with her husband Jacques. Working closely together, this couple of hospitality welcomes business conferences and seminars into residential venues thoughtfully designed to maximize their participants’ sense of business and pleasure. Perhaps nothing says it better than […]