Interview with Philippe Gombert, President of Relais & Châteaux I invite you to discover my interview with Philippe Gombert, President of Relais & Châteaux, on the French art of welcoming in Relais & Châteaux. LD: Relais & Châteaux is a brand that was created in 1941 in France, where it draws its origin, its traditions, and its style. […]
Westin Kierland Resort & Spa : a spirit captured somewhere between desert and city At the occasion of my attendance at the professional convention IMEX America, which took place in Las Vegas, I had the chance to prolong my stay next to Phoenix in Scottsdale, where I stayed at the Westin Kierland Resort & Spa. This is a 5-star […]
The Perfect Moment I’m delighted to share with you each day of this week an interview with Neil Jacobs, the chief executive officer at Six Senses, who offered his thoughts on the art of hospitality and the brand Six Senses. What is your vision around the art of welcoming at Six Senses hotels? What is Six Senses’ guarantee in terms […]
The Cuisine of Naturalité and Alain Ducasse I encourage you to discover my profile on the Alain Ducasse Restaurant. Ducasse himself is here to tell us about his 25-year professional journey. He presents a cuisine of ‘naturality’ inspired by the trilogy of fish-vegetables-grains. At once healthier, more natural, and more respectful towards the planet, this […]
Do you think that “French Art of welcoming” contributes to this “being elsewhere than at home” for international customers of these hotels? I think that “l’art de recevoir à la française” know-how is internationally recognized. It is a great strength, because it allows the French brands to radiate in the world. However, it is a […]
I happened to meet Marc Geday and Amanda Yahia while they were working on their dissertation entitled “The Impact of Luxury Hotels’ New Clientele on their Brand Image: The Case of Parisian Hotels.” I felt that this subject—a very interesting and timely one—deserved a closer examination. I thus asked them to contribute an article for the site. Below you […]
Robert D’HENRY architects: SPA for 5 senses I met the architect Robert D’ Henry at the Hotel and Spa Forum organized in The George V Four Seasons Paris. It was an interesting forum where professionals from different European countries came to listen to international experts who present their knowledge and experience. What characterizes your spas […]
Dinner in White in Paris Each year, the Dinner in White in Paris brings together thousands of people for one evening in the month of June. Everyone brings his own table, chairs, and food. What unfolds is an elegant picnic, a vast reunion of friends dressed entirely in white who come together once a year to a designated […]
A stop by the lobby of the Plaza Athénée Let there be light once more! At first glance, it may be difficult to remark any changes upon entering the hotel. As I happened to arrive in the first days of the reopening, I stayed for ten minutes to observe the lobby and take note of things, such as […]
Neil Jacobs, CEO at Six Senses: Out of the ordinary I’m very happy to share with you each day of this week an interview of Neil Jacobs, the chief executive officer at Six Senses, about the Art of hospitality and the brand Six Senses. Each employee is an ambassador of his hotel and the promise of expected services. What […]
Interview with Bill Keffer – General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What is the vision about Welcoming Art at JW Marriott hotels? At JW Marriott we believe in doing everything mindfully – so that even our smallest tasks are not work, but […]
An Encounter with Christopher Hache: Cuisine for Everyone Since the interview, Christophe Hache left the Hotel de Crillon and he works for his own restaurant. International clients at luxury hotels often possess a strong sense of culture and are not necessarily used, for instance, to French cuisine and all its peculiarities. How do you adapt your cuisine to […]
Interview with Bill Keffer-General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What is JW Marriott guarantee in term of Service and how do we differentiate from competition? JW Properties are where world travelers feel at home. Everything we do is meant to make our […]
Meet Josephine Leung, Group Director – Design GOCO about The Spa at Steigenberger Frankfurter : Located in the heart of Frankfurt, the iconic 136-year old and heritage-listed Steigenberger Frankfurter Hof hotel required an exceptional spa experience. We took great care to develop a concept for THE SPA at Frankfurter Hof tailored to discerning guests seeking quality and authenticity. Every step […]
Luxury Hotels and art of welcoming An interview of Ralph Radtke, Cıragan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. What is your business approach of “art of welcoming” in Cıragan Palace? What are the values that you emphasize when welcoming your customers? In the hotel business, our main aim is […]
The Natural Gastronomy of Alain Ducasse “Nourishing oneself in a healthier and more natural way is today a widely held expectation and necessity that it is time to translate in the realm of haute cuisine. Exceptional products expressing themselves in their simplicity, a technique that has the elegance to efface itself to render itself in service to a larger […]
Art of Welcoming by Samir Nasser I’ve meet Samir Nasser, Senior Vice President, Operations, Middle East, Africa & India and we have discussed about the Fairmont & Raffles Art of welcoming. What is the vision about Welcoming Art at Fairmont hotels ? What is Fairmont guarantee in term of Service and how do we differentiate from […]
An Art of Welcoming Specific to Each Brand I met Julie Grégoire, when she was the General Manager of Sofitel, Pullman and M Gallery France. Julie Grégoire is thus in charge of this assortment of brands that she leads in France with the help of General Managers from the various hotels. I leave you to […]
Every day this week I will be sharing with you an interview with Alejandro Bernabé, the new CEO of Kempinksi. Previously General Manager and Vice President of the, Siam Kempinski Hotel Bangkok, Alejandro will share his insights on what it takes to run international luxury. The Art of Welcoming : ALEJANDRO BERNABE, CEO Kempinski Worldwide What is your business approach of […]
The Importance of Digital Technology at Accor I met with Julie Grégoire when she was the General Manager of Sofitel, Pullman and M Gallery France, to discuss the ways in which the Accor Group was approaching digital technology What are your views on the role of digital technology in the hotel client experience? Where are […]
Interview with Josephine Leung, Architect of GOCO Hospitality: Personalized Welcome Art of welcoming at GOCO Hospitality What is your business approach to “the art of welcoming ”? Providing unpretentious natural wellness hospitality to our guests is our highest mission and we deliver this through our personalized welcome experience. At the heart of GOCO Hospitality is […]
