Service professions devoted to the art of welcoming in partnership with the association O’Service This organization led by Denis Courtiade is devoted to restoring meaning and value to service careers. The organization holds as its objective to unite agents working in the French service profession to better advise service professionals of today and the future. […]
The Mauritian Art of Welcoming Meets the Italian Art of Welcoming I recently met with Rocco Bova, when he was the General Manager of the St. Regis Hotel in Mauritius. An Italian by origin, he has spent the last several years in Mauritius, where he’s brought his expertise as a hotelier from his time at […]
An Engaging Internal Training Program What happens when you open a hotel? How do you train your staff teams? In each Sofitel, we have a person dedicated to training. Even better, we have a ‘flying’ trainer on hand in case a trainer is absent or when we need more specific training sessions around the brand’s […]
“…the art of welcoming is not a prerogative of high-end hotels…” We are back with Corinne Ménégaux, the talented figure in charge of organizing EQUIPHOTEL Salon, a Parisian trade show that captures all the latest trends in furnishings in the hotel world. As a partner of the salon, it is my mission to regularly bring […]
The House of Guerlain I had the pleasure of meeting Louis de Vilmorin, the International Director of Institutes & Spa Guerlain, at the Hotel and Spa Forum held on June 19 at the George V Four Seasons Hotel in Paris. This was a very interesting forum where professionals from various European countries came together to listen […]
The Masterworks of Vincent Beaurin It always makes it more interesting to bring meaning to the decoration of a hotel. This presents a wonderful space to give free rein to the expression of an artist, whose works might allow clients to escape, create an imaginary universe, and offer sources of inspiration. Whether it’s for a […]
Patrick Charvet, the previous Chef of the Hyatt Paris Madeleine, Patrick Charvet, shares his definition of the French art of welcoming I have been lucky to meet some passionate people, and I am going to share with you a very lovely meeting. I present to you Patrick Charvet, he was the head chef of the […]
I had the pleasure of meeting Stéfany and Jean Pascal Phélippeau, who allowed me to discover the Hotel Château des Tourelles (****), as well as the Center of Thalassotherapy—Relais Thalasso—located in the Bay of La Baule. I leave you to discover the rest in the following interview. How do you translate the art of welcoming […]
How are dining behaviors evolving in luxury restaurants and hotels? During the latest salon SuccessFood, three issues facing restaurants today were laid out before industry experts. Let’s consider the issue of “round-the-clock dining.” Here’s a well-established offering in luxury hotels. One should be able to eat whenever one feels like it. Open bars in the lobbies will likely be […]
[et_pb_section admin_label=”section”] [et_pb_row admin_label=”row”] [et_pb_column type=”4_4″][et_pb_text admin_label=”Text”] Does France Need to Work on the French Art of Welcoming? I recently met with Olivier Carvin, CEO for the Maranatha Group. We were able to exchange our views on the French art of welcoming. What is your point of view on the French art of welcoming? Does […]
The French art of welcoming is a way of conceptualizing spaces for reception. How have you reinterpreted this art? To us, the French art of welcoming involves the feeling of truly being at home, of feeling good in a space so that we can create a certain energy. The space has to be very comfortable, […]
Meet Séverine Pétilaire-Bellet, General Manager of the LOV Hotel Group Collection. This luxury hotel chain boasts the following establishments to its name: Les Airelles, Chalet Ormello, Aman Le Mélézin, and Le Chalet de Pierres in Courchevel, La Bastide de Gordes in Gordes and Pan Deï in Saint-Tropez. I encourage you to learn more about this […]
The Art of Welcoming According to Isabelle Miaja, Architect-Designer France’s history goes to show that we have cultivated a true art of living and welcoming. This expertise and thoroughly French art of welcoming has been considerably developed in luxury hotels, where it remains a source of inspiration for the great names in the hotel industry. […]
I had the distinct pleasure of meeting Mauro Governato, when he was the General Manager of the Hotel de Russie in Rome, during one of his trips through Paris. Now he is the general manager of the Four Seasons Hotel Milano. We enjoyed a long discussion on the art of welcoming in the hotel industry. You […]
Interview with Mr. Quentin Arnould, General Manager, l’Atelier de Joel Robuchon Bangkok He is a member of the NGO Ô Services. Ô Services, is the association was formed with the goal of uniting people from the various spheres of the profession. Their approach involves addressing the youth: convincing them, encouraging them, guiding them, and accompanying them… Quentin Arnould was born and […]
The French Art of Welcoming Edouard François An encounter with architect Edouard François, who took part in the construction of Fouquet’s Barrière Paris. France’s history reveals that we have cultivated a true art of living and welcoming. This expertise and thoroughly French art of welcoming has been considerably developed in luxury hotels, where it remains […]
Fanélie Gaffinel Following the success of our first conference in January 2013 on the changes in luxury hotel renovations under the involvement of Studio Putman, Jean-Philippe Nuel, and Max Flageollet, I had the pleasure of working with Journal des Palaces to organize a second conference on hotel renovation at the Salon Maison et Objets. I was able to […]
Optimism in All Its Forms During the third annual ‘Printemps de l’Optimisme’ held in Paris, I had the pleasure of meeting Thierry Saussez, the founder of this wonderful event bursting alive in positivity and seeking to cultivate the dynamism of businesses across all sectors. I wanted to interview him on the importance of optimism in […]
Hotels in the Mountains, Hotels in the South… Séverine Pétilaire-Bellet, General Manager of the LOV Hotel Collection Group, lets us in on her vision of the French art of welcoming that she applies each day in her hotels. The LOV Hotel Collection group brings together the following splendid establishments: Les Airelles, Chalet Ormello, Aman Le […]
Neil Jacobs, CEO at Six Senses: The Art of Welcoming It is my pleasure to share with you my interview with Neil Jacobs, the Chief Executive Officer at Six Senses, about the art of hospitality and the Six Senses brand. Neil Jacobs is the CEO at Six Senses Hotels Resorts Spas. With over three decades of experience in the operation, development […]
Opening Up a Breathtaking Space for the Bar of the Plaza Athénée Patrick Jouin and Sanjit Manku How did you collaborate with the Plaza Athénée? What characterizes your work on the bar, and how did you incarnate the ‘spirit of the Plaza’ in your designs? Our work at the Plaza Athénée has always remained a […]
