I discovered the Ryokan Collection, the world’s first consortium of luxury ryokans, which are traditional Japanese inns and small luxury hotels. These small, family-run inns, many of them clustered in hot spring towns throughout Japan, have, over the centuries, developed Japan’s special art of hospitality, called omotenashi. Today, there are over 50,000 ryokans throughout Japan […]
I attended the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations around the world. One excellent example of […]
I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations around the world. […]
I met with Offer Nissenbaum, the Managing Director of Peninsula Beverly Hills. Mr. Nissenbaum has held this position since December 2007, before which he was Regional Vice President of Operations for the NYC-based Omni Hotels, overseeing eight properties on the East Coast. Most recently, Offer received the coveted “Hotelier of the Year” Award by Virtuoso, […]
I attended the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations around the world. One excellent example of […]
I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. Below you will find my interview on the subject with Markus Mueller, Vice President of Global Marketing […]
Below you will find my interview on the subject with Christian Westbeld, General Manager of the Raffles Hotel Singapore. Christian has had an enviable career in hospitality that has taken him from MGM in Macau, the Peninsula in the Philippines, several cruise lines, the Raffles brand in Dubai, Beijing, and finally to the current Raffles […]
I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. During the conference, I was eager to discover how different brands chose to approach the issue of […]
I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest themes and challenges facing the luxury hotel industry today. One theme that is particularly dear to my heart is sustainability and wellness. Let’s not forget that, […]
Small Luxury Hotels is a collection of luxury boutique hotels around the world bound by a common desire to provide each guest with a one-of-a-kind experience. They are distinctive in the highly competitive nature with which they select the hotels that they welcome into their portfolio; every year, over 1,000 hotels apply, and only around […]
Traveling and Selecting a Hotel Interview with Margaux Pellegrino, Area Director of the Indian Ocean and Head of Jet Tours’ ‘Signature Collection Exception’ I recently had the pleasure of taking part in a press trip organized by Jet Tours in Scotland. I was thus able to discover all the steps involved in preparing a travel […]
Please find here bellow my interview with Kapil Chopra, the CEO of OBEROI hotel. Please note that he quits the company to become full time entrepreneur. How do you envision the hotel of the future, in 5 or 10 years? How are you preparing the new generation of hotels? The hotel of tomorrow is going […]
The Plaza Athénée and Its Salons The reception rooms at the Plaza Athénée have recently been renovated, and a new ballroom has even been constructed. Upon visiting the ballroom, you will feel like it has always been there. It certainly stacks up to the image of the hotel. This room, which spans 150 square meters and […]
Is there such a thing as a French legitimacy and vision of the spa? It’s a legitimate question to ask. France has so many talents and creators. So yes, France is legitimate for creating its own vision of the spa, even if it is at the origin of this concept. France has the capacity to […]
Creating spas in luxury hotels… There have been several development phases in the world of luxury hotels. After putting the spotlight on gastronomy by recruiting well-known chefs in their establishments, luxury hotels began re-centering their efforts around spas around the 2000’s. Each fine hotel must now possess a spa with prestigious cosmetic or body care brands. The spa has […]
Interview with Philippe Vaurs, founder of Elegancia Hotels Philippe is an alchemist of the hotel industry. A well-respected influencer at the EQUIPHOTEL Salon, his modus operandi is to invest in hotels which he then transforms and even metamorphoses thanks to architects that he selects with the utmost care and originality. He has turned the Parisian hotel […]
A Conversation with Robert Nadler, CEO of Nadler Hotels Robert Nadler, CEO of Nadler Hotels, founded his hotels using inspiration from his personal experience as a hotel client. I met Robert a few days before the opening of one of his latest hotels. Openings are a very special and intense moment for the owner. I had […]
The World of Hotels: A Conversation with Robert Nadler, CEO of Nadler Hotels I’d like to share with you a very interesting conversation I had with an English entrepreneur who was raised in France and who’s created a hotel group in the United Kingdom after several years in the business world, where he had ample […]
Service professions devoted to the art of welcoming in partnership with the association O’Service This organization led by Denis Courtiade is devoted to restoring meaning and value to service careers. The organization holds as its objective to unite agents working in the French service profession to better advise service professionals of today and the future. […]
The Mauritian Art of Welcoming Meets the Italian Art of Welcoming I recently met with Rocco Bova, when he was the General Manager of the St. Regis Hotel in Mauritius. An Italian by origin, he has spent the last several years in Mauritius, where he’s brought his expertise as a hotelier from his time at […]
An Engaging Internal Training Program What happens when you open a hotel? How do you train your staff teams? In each Sofitel, we have a person dedicated to training. Even better, we have a ‘flying’ trainer on hand in case a trainer is absent or when we need more specific training sessions around the brand’s […]
