Art of Welcoming and Guest experience

The Art of Welcoming at the Ritz-Carlton Kyoto

I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. One of these was the Ritz-Carlton in Kyoto, Japan. Nestled along the banks of the Kamogawa river and featuring spectacular views of the Higashiyama Mountain, the Ritz-Carlton Kyoto offers the classic Ritz-Carlton service […]

The Art of Welcoming at The Peninsula Chicago: Interview with Maria Razumich-Zec

I met with Maria Razumich-Zec, General Manager of The Peninsula Chicago. Mrs Razumich-Zec joined the Peninsula Group as General Manager of The Peninsula Chicago in 2002 and was promoted to the position of Regional Vice-President – USA East Coast in 2007, with regional responsibilities covering The Peninsula Hotels in Chicago and New York, and Quail […]

Scenic view of a traditional Japanese village nestled in the mountains during twilight.

The Art of Welcoming at the Ryokan Collection

I discovered the Ryokan Collection, the world’s first consortium of luxury ryokans, which are traditional Japanese inns and small luxury hotels. These small, family-run inns, many of them clustered in hot spring towns throughout Japan, have, over the centuries, developed Japan’s special art of hospitality, called omotenashi. Today, there are over 50,000 ryokans throughout Japan […]

The Art of Welcoming at Leela Palaces

I attended the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations around the world. One excellent example of […]

The Art of Welcoming at Worldhotels

I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover some extraordinary hotel brands. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations around the world. […]

The Art of Welcoming at Peninsula Beverly Hills

I met with Offer Nissenbaum, the Managing Director of Peninsula Beverly Hills. Mr. Nissenbaum has held this position since December 2007, before which he was Regional Vice President of Operations for the NYC-based Omni Hotels, overseeing eight properties on the East Coast. Most recently, Offer received the coveted “Hotelier of the Year” Award by Virtuoso, […]

Digital Technology in Worldhotels

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. Below you will find my interview on the subject with Markus Mueller, Vice President of Global Marketing […]

The Park Hyatt Bangkok

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. During the conference, I was eager to discover how different brands chose to approach the issue of […]

Wellness and Health at Six Senses Hotels

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest themes and challenges facing the luxury hotel industry today. One theme that is particularly dear to my heart is sustainability and wellness. Let’s not forget that, […]

The Art of Welcoming at Small Luxury Hotels

Small Luxury Hotels is a collection of luxury boutique hotels around the world bound by a common desire to provide each guest with a one-of-a-kind experience. They are distinctive in the highly competitive nature with which they select the hotels that they welcome into their portfolio; every year, over 1,000 hotels apply, and only around […]

Salon Plaza Athénée

The Art of Coming Together at the Plaza Athénée

The Plaza Athénée and Its Salons The reception rooms at the Plaza Athénée have recently been renovated, and a new ballroom has even been constructed. Upon visiting the ballroom, you will feel like it has always been there. It certainly stacks up to the image of the hotel. This room, which spans 150 square meters and […]

GOCO hospitality

Spas and Luxury Hotels

Creating spas in luxury hotels… There have been several development phases in the world of luxury hotels. After putting the spotlight on gastronomy by recruiting well-known chefs in their establishments, luxury hotels began re-centering their efforts around spas around the 2000’s. Each fine hotel must now possess a spa with prestigious cosmetic or body care brands. The spa has […]

Elegancia: A New Look at the Hotel Industry

Interview with Philippe Vaurs, founder of Elegancia Hotels Philippe is an alchemist of the hotel industry. A well-respected influencer at the EQUIPHOTEL Salon, his modus operandi is to invest in hotels which he then transforms and even metamorphoses thanks to architects that he selects with the utmost care and originality. He has turned the Parisian hotel […]