The Concierge Goes up Against the Latest Technology I had the pleasure of interviewing Jérome Poret, the head of concierge services at the Plaza Athénée, who skillfully presides each day before the clients of the hotel to respond to their every needs and requests—a true daily challenge for Jérome and his entire team. 1. The Plaza Athénée has just reopened […]
Meeting with Stéfany and Jean-Pascal Phélippeau I had the pleasure of discovering the Château des Tourelles Hotel (****) and its affiliated Thalassotherapy Center—Relais Thalasso—located in the Bay of La Baule. The history of the site is a very interesting one. At one time, it was a center for holiday resorts where parents sent young children who were sickly […]
Meet Pierre Gagnaire : When you open a restaurant in a foreign country, do you bring a French touch to the establishment? What are the codes that you rework? I try as much as possible to deliver my point of view when I’m developing the concepts for my restaurants. For instance, in Seoul, we designed a restaurant where I exercised […]
A job well done Question to the Hotel GM Majestic Cannes : Pierre–Louis Renou Each employee is an ambassador of his hotel and the promise of expected services. What actions do you put in place to involve your team in the success of the customer experience? How do you motivate them so that they give the […]
‘Understated Luxury’ Interview with Josephine Leung, architect of GOCO Hospitality’s design As both a consulting and operating wellness hospitality company, we offer a true turn-key solution which allows us to pay significant attention to every detail in the design process. Working closely with a carefully selected team of design experts, we accomplish high-quality standards that differentiate […]
Service Excellence Interview with Bill Keffer – General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What are the main characteristics of the service excellence you offer compared to the other hotels of the city? In JW Marriott we believe in service excellence. Our hotel […]
Sami Nasser I’m very happy to share with you an interview of Sami Nasser, Senior Vice President, Operations, Middle East, Africa & India about the Art of hospitality and Fairmont & Raffles brands. Sami Nasser was appointed on the 14th of July, 2013 as Senior Vice President, Operations, Middle East, Africa and India, FRHI. In his new […]
Neil Jacobs, CEO at Six Senses: Out of the ordinary I’m very happy to share with you each day of this week an interview of Neil Jacobs, the chief executive officer at Six Senses, about the Art of hospitality and the brand Six Senses. Each employee is an ambassador of his hotel and the promise of expected services. What […]
Interview with Bill Keffer – General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What characterizes your hotels in terms of environmental practices ? how do they embody the spirit of your brand? On September 18 we have received our ISO 14001 certification for outstanding environmental practices. […]
Interview with Bill Keffer-General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What is JW Marriott guarantee in term of Service and how do we differentiate from competition? JW Properties are where world travelers feel at home. Everything we do is meant to make our […]
I’m very happy to share with you an interview of Alejandro Bernabé, the previous General Manager and Vice President – Southeast Asia, Siam Kempinski Hotel Bangkok, about the brand Kempinski. He is becoming now the CEO of Kempinski. INTRODUCING ALEJANDRO BERNABE, CEO Kempinski worlwide With over 18 years in the hospitality industry – over a decade of which […]
Staff is very important An interview of Ralph Radtke, Cıragan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. Each employee is an ambassador of his hotel and the promise of expected services. What actions do you put in place to involve your team in the success of the customer experience? How do […]
Interview with Mark Kirk, GM of Shangri-La’s Barr Al Jissah, Oman What is your business approach to Shangri-La’s hospitality? Our philosophy “Shangri-la hospitality from the heart” is evident in our day to day business with both our guests and staff. This philosophy, supported by our core values, guides us. Guests like to stay where they […]
Ralph Radtke: his best memory in Ciragan Palace An interview of Ralph Radtke, Çırağan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. What is the most beautiful memory as Hotel General Manager? Can you tell us an anecdote that you have experienced? I would like to tell the story of a […]
Best Memory Hotel manager What is the most beautiful memory as Hotel General Manager ? Can you tell us an anecdote that you have experienced? I remember that one of our guests, while visiting a museum around the city, didn’t have the chance to pick up a sprig of lavender. She was very disappointed at not […]
Fulvio Pierangelini I had the pleasure of meeting Fulvio Pierangelini during his brief trip to Paris. Fulvio is an illustrious chef of international renown who has been placed in charge of all the chefs in restaurants belonging to the Rocco Forte Group. He has a fine career to his credit: he has spent over thirty […]
What is Young Hoteliers Summit (YHS) in 3 words? Nicola: Platform of exchange. YHS represents a community for collaborative exchange of industry insights. Luca: It’s complicated to describe, but I would say it’s like a hallway connecting all different actors of the industry together; the way you might have different rooms with a hallway connecting them. This […]
