Interview

one and only

Interview with Monsieur Zuber, One&Only

The Art of Sublimating Luxury Hotels I’ve been lucky to discover numerous One&Only Hotels, especially two in Dubai and one in Mauritius. The One&Only Dubai Palm is a sumptuous establishment, an oasis of calm between the Palm and Dubai Harbor. This interview with Monsieur Philippe Zuber, President of One&Only Resorts will allow you to better discover […]

GOCO hospitality

Spas and Luxury Hotels

Creating spas in luxury hotels… There have been several development phases in the world of luxury hotels. After putting the spotlight on gastronomy by recruiting well-known chefs in their establishments, luxury hotels began re-centering their efforts around spas around the 2000’s. Each fine hotel must now possess a spa with prestigious cosmetic or body care brands. The spa has […]

Elegancia: A New Look at the Hotel Industry

Interview with Philippe Vaurs, founder of Elegancia Hotels Philippe is an alchemist of the hotel industry. A well-respected influencer at the EQUIPHOTEL Salon, his modus operandi is to invest in hotels which he then transforms and even metamorphoses thanks to architects that he selects with the utmost care and originality. He has turned the Parisian hotel […]

Training Hotel Staff by M Gallery

An Engaging Internal Training Program  What happens when you open a hotel? How do you train your staff teams? In each Sofitel, we have a person dedicated to training. Even better, we have a ‘flying’ trainer on hand in case a trainer is absent or when we need more specific training sessions around the brand’s […]

A woman sunbathing on a yacht in the turquoise waters of British Virgin Islands.

Differentiation in the Hotel Industry

Differentiation in the Hotel Industry Achieving differentiation in the hotel industry is a key element for offering clients a memorable and quality experience. With the help of Charles De Foucault, General Manager of One&Only Le Saint Géran, I sought out to understand the key elements in the differentiation of a hotel. Numerous international luxury brands have […]

Atelier de Joel Robuchon Bangkok and the NGO Ô Services

Interview with Mr. Quentin Arnould, General Manager, l’Atelier de Joel Robuchon Bangkok He is a member of the NGO Ô Services. Ô Services, is the association was formed with the goal of uniting people from the various spheres of the profession. Their approach involves addressing the youth: convincing them, encouraging them, guiding them, and accompanying them… Quentin Arnould was born and […]

European arcade with café seating, showcasing architectural elegance and lively atmosphere.

Between Hotel and Boutique

Boutique Hotel: Between Hotel and Boutique I recently met with Eric-Jean Floureusse, founder of the concept hotel Hameau des Baux, where he has recently integrated a boutique spirit. What this means: he’s established an exhibition gallery and artist boutique, both of which are redesigned every year, just like an actual gallery. In the space designated […]

cuisine

Culinary Voyage Around the World

A Voyage with Patrick Charvet, Chef  Upon meeting Patrick Charvet, the previous head chef at the Hyatt Paris Madeleine, it struck me that he is one of the rare chefs in France to have traveled around the world in search of new culinary horizons. To me, it seems more essential than ever these days to […]

Peninsula

The Human Dimension of the Peninsula Towards Its Staff

At the Peninsula, Respect Is What Underlies Service On my visit to the Peninsula Paris, I could sense that the brand placed importance on how they treat their staff members. This sentiment was confirmed upon my exchange with the General Manager of the Peninsula Chicago and the Peninsula Hong Kong. Upon meeting Peter C. Borer, […]

John Licence Interview 

Meet John Licence, Continental Brand Leader – Europe – Autograph Collection What characterizes your brand Autograph Collection in terms of construction and design? How do you select the hotels? How do you embody the spirit of the Autograph collection brand?  Can you give us an example? The Autograph Collection marketing tag line is ‘exactly like nothing else’  and […]

l'art de recevoir

Hospitality with Châteauform

Katy Horovitz: Rethinking Event – Hospitality with Châteauform I recently had the privilege of speaking with Katy Horovitz, who founded Châteauform in 1996 with her husband Jacques. Working closely together, this couple of hospitality welcomes business conferences and seminars into residential venues thoughtfully designed to maximize their participants’ sense of business and pleasure. Perhaps nothing says it better than […]

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