
A job well done
Question to the Hotel GM Majestic Cannes : Pierre–Louis Renou
Each employee is an ambassador of his hotel and the promise of expected services. What actions do you put in place to involve your team in the success of the customer experience? How do you motivate them so that they give the best of themselves?
It all begins with awareness of this performance. In today’s world, we have numerous guest feedbacks, quality surveys, quality rankings and more. Not to know what those elements are is like playing a football game without knowing the score. Every day, at each shift we organize a 15 minute briefing session where we discuss the latest feedbacks, so every employee is aware of what clients can expect from their stay and how they are comparing us with the competition.
Sport values are useful to develop wellness and pleasure at work and the satisfaction of a job well done.
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An example of job well done
Experience the Hotel Majestic Barrière… Imbued with luxury, elegance, charm, and refinement, this palace has been completely renovated and redecorated.
