To make the most of a hotel’s walls and turn them into a real asset, it’s essential to approach the project from a strategic angle, taking into account the financial stakes, sustainable development standards, and the need to add value to the building so as to create long-term value. 1. The importance of assets in […]
“In luxury hospitality, excellence today is not just about flawless service — it’s about anticipating needs, personalizing experiences, and caring for the well-being of both hotel guests and teams ” Developed by WellWays, the VitalScore app embodies this vision, offering hotels a unique opportunity to combine innovation with authentic human care. Why Investing in Well-being […]
Humanity has always advanced through innovation. From the steam engine to artificial intelligence, every invention transforms the way we work, live and connect with each other. The hotel sector is no exception to this trend: the arrival of elevators, centralized reservation systems and online platforms has considerably altered the customer experience and the way establishments […]
In this article, I’d like to share the conviction that drives me deeply: true luxury is no longer measured by ostentation, but by the quality of presence, the appropriateness of the experience, and the inner freedom that a place or service can offer. In a world where everything is speeding up, where standardization threatens the […]
Successfully upgrading your hotel: a profound transformation in hospitality Understanding what moving upmarket really means Many hoteliers still think that moving upmarket means getting an extra star or modernizing a few decorative elements. In reality, it’s a much deeper process, involving the entire identity of the establishment: its positioning, its internal organization, and above all […]
On board a cruise ship, hospitality takes on a unique dimension. You’re not just a passenger: you’re invited aboard a place that becomes, for a few days or a few weeks, your floating home. This feeling of welcome, comfort, safety and attention is at the heart of the onboard customer experience. It’s no longer just […]
I had the pleasure of being invited to the HOTEL&SPA Forum, ably organized by Vlady Kovanic at the Four Seasons Hotel George V in Paris. Over the years, this event has become a must-attend event for professionals in the wellness and upscale hotel sectors, bringing together those who wish to reflect together on tomorrow’s major […]
It is my pleasure to introduce Simon P. Casson, an international figure in the luxury hotel industry. Today President of the Corinthia Hotel Group, he is pursuing a remarkable career in the service of demanding, human and forward-looking hospitality.His experience, acquired notably within the Four Seasons Hotels and Resorts group, where he headed operations for […]
The Hotel&Spa Forum has become a must-attend event for those who imagine tomorrow’s well-being. It brings together in Paris at the four Seasons hotel the most influential players in the spa, hotel and design worlds, to discuss the major issues of the future: customer experience, sustainability, innovation, but also regeneration and sensitive hospitality. It was […]
Customer experience is one of the most decisive aspects of the hotel business. To stand out from the crowd in such a competitive sector, hoteliers need to know how to meet guests’ expectations while offering services that go beyond their needs. As a hospitality expert who has visited over 300 hotels worldwide, I can help […]
It’s a such a pleasure to present Ralph Radtke, a man with nearly 40 years in the hotel industry across 15 different countries to his name, is a sizeable reference guide for this industry. Following a noteworthy career path as General Manager of Sofitel, Director of Operations in Accor Hotels in Luxembourg and a nomination […]
I recently had the privilege of meeting with Stefan Leser, CEO of Langham Hotel and we’ve shared our hotel vision during the ILTM show: What are your biggest challenges in the guest experience going forward? What trends do you see that you want to incorporate? The challenge is about how you bring your message […]
Thierry Marx, Chief Executive & Restaurant Director of the Mandarin Oriental, Paris, is also an involved member of his community. He actively works on shaping the future of restaurant dining, going between a return to the basics and innovation. As sponsor of the 2018 edition of EquipHotel, he serves as the ambassador to a necessary […]
Meet a great entrepreneur : Stefan Leser – CEO of Langham I met with the CEO of Langham Hotels during the ILTM show. I’ve stayed in a Langham Hotel in Shanghai: a beautiful hotel in the French Concession area of the city. Where are Langham Hotels located, and what are the upcoming developments for the […]
I recently met with François Delahaye, General Manager of the Dorchester Collection. Like a fine symphony maestro, he leads the hotels in the Collection: Plaza Athénée, the Meurice in Paris, The Dorchester in Londres, The Beverly Hills Hotel and the Bel-Air Hotel in Los Angeles, Hotel Principe di Savoia in Milan, the Coworth Park […]
Interview with Aldo Melpignano, General Manager of Hotel Borgo Egnazia On a recent trip to Hotelspa Forum, I had the privilege of meeting with Aldo Melpignano, who helped me discover Hotel Borgo Egnazia. Located in Puglia in Italy, Hotel Borgo Egnazia has created an authentic art of welcoming to help people achieve wellness and discover […]
I recently had the privilege of meeting with Sir Rocco Forte, the paterfamilias behind the luxury hotel group under his name: Rocco Forte Hotels. He helped me discover the unique art of welcoming at Rocco Forte Hotels. Many affluent travelers now want more in a hotel. They want some expertise on the destination and the […]
The staff team: The heart of the Palace Experience I recently met with François Delahaye, General Manager of the Dorchester Collection. Like a fine symphony maestro, he leads the hotels in the Collection: Plaza Athénée, the Meurice in Paris, The Dorchester in Londres, The Beverly Hills Hotel and the Bel-Air Hotel in Los Angeles, Hotel […]
Interview with Lindsey Ueberroth She is the Chief Executive Officer of Preferred Hotels & Resorts and a member of its Board of Directors. Since joining the company in 2004, Lindsey has helped solidify the position of Preferred Hotels & Resorts as an iconic global hospitality brand, a preferred partner for independent hotels, and a trusted […]
Xavier Destribats, Chief Operating Officer at The Americas at Kempinski Hotels Xavier Destribats oversees operations in The Americas, a fast-growing region of strategic significance for Kempinski, as a Member of the Management Board of Kempinski Hotels SA. In this role, Xavier has dual responsibility: on the one hand, strengthening the company’s position and building momentum in […]
Ralph Radtke, a man with nearly 40 years in the hotel industry across 15 different countries to his name, is a sizeable reference guide for this industry. Following a noteworthy career path as General Manager of Sofitel, Director of Operations in Accor Hotels in Luxembourg and a nomination to Vice President across 15 Sofitel hotels […]
