Hotel Strategy

Virtuoso

Matthew Upchurch is a travel industry visionary with a lifetime of experience in numerous sectors of the field; he has led Virtuoso to become the top luxury travel network in the world. Matthew was named to the American Society of Travel Agents Hall of Fame in 2004 and the Cruise Lines International Association Hall of Fame in […]

Langham Hospitality Group

Langham Hospitality Group is a hotel branch of Great Eagle Holdings, one of the leaders in real estate advertisement in Hong Kong. With more than 30 luxury addresses spread across major cities over 4 continents, Langham Hotels define themselves by their authentic service, innovation and design. Mr. Warman was the CEO of LHG between 2014 and […]

Interview with Sir Rocco Forte, CEO of Rocco Forte Hotels

I recently had the privilege of meeting with Sir Rocco Forte, the paterfamilias behind the luxury hotel group under his name: Rocco Forte Hotels. He helped me discover the unique art of welcoming at Rocco Forte Hotels. How do you define the art of welcoming at Rocco Forte? To start with, it’s the attitude of […]

Digital Technology at Raffles Europejski Warsaw

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]

The Growth of the Four Seasons Hotels

I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover exciting developments in the luxury hotel world. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations […]

New Developments in Europe Announced by the Mandarin Oriental

I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover exciting developments in the luxury hotel world. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations […]

Sustainability for luxury hotels according to Onno Poortier

I attended the 2017 edition of the ILTM Conference in Cannes. The conference brought together some of the world’s leading hoteliers and experts in hospitality to collectively work through the biggest themes and challenges facing the industry. One issue that I have been very passionate about over the years is the subject of sustainable development […]

Maintaining the Brand Integrity of AccorHotels

I attended the 2017 edition of the ILTM Conference in Cannes, where I had the occasion to discover exciting developments in the luxury hotel world. Luxury hotel brands often play a fine gamble between maintaining a core brand identity through a historically iconic collection while seeking to reinterpret and translate that identity into new locations […]

Digital Technology in Worldhotels

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. Below you will find my interview on the subject with Markus Mueller, Vice President of Global Marketing […]

Digital Technology in the Oetker Collection

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]

Interview with Hermann Elger, COO of Baccarat Hotels

I recently participated in the ILTM Shanghai conference and exhibition on luxury hospitality. Conferences are not only an excellent way to discover the latest trends and discourses in the luxury hotel sphere; they are also an exciting chance to encounter new brands from across the globe in a short matter of time. One hotel brand […]

Digital Technology at Six Senses Hotels & Resorts

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest themes and challenges facing the luxury hotel industry today. One challenge that emerged from the conference was how hotel groups chose to approach increasing competitive pressures […]

Digital Technology at the Mandarin Oriental

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]

Digital Technology at TAJ Hotels

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]

Digital Technology at Peninsula Hotels

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]

Nicholas Clayton, CEO of Capella Hotels

Every so often, I get the chance to discover amazing hotel brands that draw me into their unique brand vision. Capella Hotels is one of these. With brands including Solis Hotels and the destination spa brand Auriga in addition to Capella Hotels and Resorts, Capella is hoping to have as many as forty luxury hotels […]

Digital Technology in Small Luxury Hotels of the World

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]

Small Luxury Hotels of the World and the Age of Online Booking

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest themes and challenges facing the luxury hotel industry today. One challenge that emerged from the conference was how hotel groups chose to approach increasing competitive pressures […]