I had the pleasure of taking part in the HEC Paris Luxury Summit 2026 on the theme: From Comfort to Connection: how hospitality is shaping tomorrow’s luxury. I was invited to join Thibaut Drege, General Manager of the Four Seasons Hotel George V in Paris, on a panel discussion. Together, we explored the future of […]
Hospitality and craftsmanship of excellence share the same culture of detail, mastery and transmission. At a time when companies with the Entreprises du Patrimoine Vivant (EPV) label are seeking to strengthen their customer relations, inspiration from the luxury hotel sector opens up new perspectives. In a world where customer expectations are constantly evolving, hospitality is […]
Long relegated to the status of an expected amenity, the spa is undergoing a profound transformation. It has become a strategic tool capable of influencing revenue per available room, brand image and internal culture. When a hotelier invests in a spa without ever deciding what he really wants from it, the result is predictable: an […]
At the heart of the Rosewood Mayakoba, the Zapote Bar embodies a rare vision of hospitality: one that transforms a service into a memory. In this interview, Laurent Delporte explores how emotion becomes true luxury with Ricardo BOBADILLA, head bartender at the Rosewood Mayakoba Hotel . Can a cocktail reveal the soul of a country? […]
I had the privilege of meeting Chef Edgar Chávez, a renowned Mexican chef, and of sharing with him his vision of gastronomy, management, and hospitality. During several days at Rosewood Mayakoba, I was able to explore the hotel behind the scenes, meet the teams, and engage in meaningful conversations with them. I warmly thank all […]
The world of luxury hotels fascinates, inspires and questions. For many, it’s a picture of sumptuous palaces, spectacular suites and unparalleled service. Yet behind this window hides a complex reality, made up of codes, rigor and constant demands. At Delporte Hospitality, we regularly observe that teams of suppliers, architects, sales forces or business partners have […]
J’ai eu le plaisir de retrouver Édouard Gromangin, directeur du Rosewood Mayakoba au Mexique et responsable régional, un professionnel dont l’engagement envers ses équipes et ses clients est reconnu depuis de nombreuses années. We met back in high school, when I noticed his smile and his ability to take an interest in others. This simple […]
“In luxury hospitality, excellence today is not just about flawless service — it’s about anticipating needs, personalizing experiences, and caring for the well-being of both hotel guests and teams ” Developed by WellWays, the VitalScore app embodies this vision, offering hotels a unique opportunity to combine innovation with authentic human care. Why Investing in Well-being […]
The Hotel&Spa Forum has become a must-attend event for those who imagine tomorrow’s well-being. It brings together in Paris at the four Seasons hotel the most influential players in the spa, hotel and design worlds, to discuss the major issues of the future: customer experience, sustainability, innovation, but also regeneration and sensitive hospitality. It was […]
In a world marked by standardization, speed and immediacy, we urgently need to rethink the foundations of hospitality. No longer an accumulation of services, but a subtle art of creating links, transmitting emotion and inscribing a story in a place. In this respect, Entreprises du Patrimoine Vivant (Living Heritage Companies), with their unique know-how, play […]
It is my pleasure to introduce Simon P. Casson, an international figure in the luxury hotel industry. Today President of the Corinthia Hotel Group, he is pursuing a remarkable career in the service of demanding, human and forward-looking hospitality.His experience, acquired notably within the Four Seasons Hotels and Resorts group, where he headed operations for […]
The Hotel&Spa Forum has become a must-attend event for those who imagine tomorrow’s well-being. It brings together in Paris at the four Seasons hotel the most influential players in the spa, hotel and design worlds, to discuss the major issues of the future: customer experience, sustainability, innovation, but also regeneration and sensitive hospitality. It was […]
Hospitality, welcome and experience in the heart of the mountains Going to the mountains is often synonymous with intense moments: communion with nature, the pleasure of descents, moments shared with family and friends. But beyond the quality of the slopes, what today’s holidaymakers are looking for in a ski resort is a genuine experience of […]
Customer experience is one of the most decisive aspects of the hotel business. To stand out from the crowd in such a competitive sector, hoteliers need to know how to meet guests’ expectations while offering services that go beyond their needs. As a hospitality expert who has visited over 300 hotels worldwide, I can help […]
Mystery Shopper: A Key Tool for Measuring and Improving Experience in the Luxury Hotel Industry Mystery shopping is an invaluable evaluation method for companies in the luxury goods and hospitality industries seeking to guarantee impeccable service quality. Mystery shoppers, also known as incognito shoppers, verify that every detail of the customer experience meets the required […]
When experience meets authenticity in luxury hospitality In an industry often driven by innovation, technology, and constant reinvention, it is sometimes necessary to pause and return to fundamentals. Luxury hospitality, perhaps more than any other sector, evolves in cycles yet its essence remains deeply rooted in human connection, attention to detail, and the ability to […]
I recently had the privilege of meeting with Stefan Leser, CEO of Langham Hotel and we’ve shared our hotel vision during the ILTM show: What are your biggest challenges in the guest experience going forward? What trends do you see that you want to incorporate? The challenge is about how you bring your message […]
Thierry Marx, Chief Executive & Restaurant Director of the Mandarin Oriental, Paris, is also an involved member of his community. He actively works on shaping the future of restaurant dining, going between a return to the basics and innovation. As sponsor of the 2018 edition of EquipHotel, he serves as the ambassador to a necessary […]
I recently had the privilege of meeting with Stefan Leser, CEO of Langham Hotel and we’ve shared our hotel vision during the ILTM show: What differentiates Langham Hotels from other hotels? One thing that is unique is our club lounge. I almost don’t like the words ‘Club Lounge’ because a lot of people claim to […]
It’s a such a pleasure to present Ralph Radtke, a man with nearly 40 years in the hotel industry across 15 different countries to his name, is a sizeable reference guide for this industry. Following a noteworthy career path as General Manager of Sofitel, Director of Operations in Accor Hotels in Luxembourg and a nomination […]
Meet a great entrepreneur : Stefan Leser – CEO of Langham I met with the CEO of Langham Hotels during the ILTM show. I’ve stayed in a Langham Hotel in Shanghai: a beautiful hotel in the French Concession area of the city. Where are Langham Hotels located, and what are the upcoming developments for the […]
