I'm very happy to share with you an interview of Alejandro Bernabé, the previous General Manager and Vice President, Southeast Asia, Siam Kempinski Hotel Bangkok, about the brand Kempinski. He is becoming now the CEO of Kempinski in 2015.
INTRODUCING ALEJANDRO BERNABE, CEO Kempinski worlwide
With over 18 years in the hospitality industry, over a decade of which has been spent within the Kempinski, Mr. Bernabé has been served as a head of the team at Siam Kempinski Hotel Bangkok and played a leader role to spread Kempinski's wing in a vibrant and diverse region of South East Asia.
Mr. Bernabé brings in his wealthy knowledge in hospitality management and the understandable of cultural diversity as his career path has taken him across the globe, from his native Spain to the USA, Switzerland, South Africa, France, Sri Lanka, Indonesia, Russia, Turkey, Malta, Kuwait, Jordan and Dubai. He was post as a general manager at Kempinski Hotel Mall of the Emirates, where he played a key role in firmly placing the property on the UAE hospitality map.
With multiple Bachelor's degrees obtained in Spain and the USA, a Hotel Management degree from the Hotel Institute Montreux, in Switzerland, and a Master of Business Administration from Reims Management School, in France, Mr. Bernabé brings a formidable background in management to the table, along with years of practical, on-the-ground experience.
Each employee is an ambassador of his hotel and the promise of expected services. What actions do you put in place to involve your team in the success of the customer experience?
Of course, consistency in training and empowering the employees are essential. As a management, it is important to address a small achievement of each staff, making them proud of their job and of the company.
What is the most beautiful memory as Hotel General Manager?
For me as a general manager, an opening of the new hotel is always the best memory. In my current role as a vice president for Southeast Asia region, I am opening the Kempinski Nay Pye Taw in Myanmar, scheduled to open on November 1, 2014 which will be the 3rd Kempinski hotel in the region after Jakarta (2009) and Bangkok (2010).
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