Interview with Bill Keffer-General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What is JW Marriott guarantee in term of Service and how do we differentiate from competition? JW Properties are where world travelers feel at home. Everything we do is meant to make our […]
Meet Josephine Leung, Group Director – Design GOCO about The Spa at Steigenberger Frankfurter : Located in the heart of Frankfurt, the iconic 136-year old and heritage-listed Steigenberger Frankfurter Hof hotel required an exceptional spa experience. We took great care to develop a concept for THE SPA at Frankfurter Hof tailored to discerning guests seeking quality and authenticity. Every step […]
Luxury Hotels and art of welcoming An interview of Ralph Radtke, Cıragan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. What is your business approach of “art of welcoming” in Cıragan Palace? What are the values that you emphasize when welcoming your customers? In the hotel business, our main aim is […]
The Natural Gastronomy of Alain Ducasse “Nourishing oneself in a healthier and more natural way is today a widely held expectation and necessity that it is time to translate in the realm of haute cuisine. Exceptional products expressing themselves in their simplicity, a technique that has the elegance to efface itself to render itself in service to a larger […]
Art of Welcoming by Samir Nasser I’ve meet Samir Nasser, Senior Vice President, Operations, Middle East, Africa & India and we have discussed about the Fairmont & Raffles Art of welcoming. What is the vision about Welcoming Art at Fairmont hotels ? What is Fairmont guarantee in term of Service and how do we differentiate from […]
An Art of Welcoming Specific to Each Brand I met Julie Grégoire, when she was the General Manager of Sofitel, Pullman and M Gallery France. Julie Grégoire is thus in charge of this assortment of brands that she leads in France with the help of General Managers from the various hotels. I leave you to […]
Every day this week I will be sharing with you an interview with Alejandro Bernabé, the new CEO of Kempinksi. Previously General Manager and Vice President of the, Siam Kempinski Hotel Bangkok, Alejandro will share his insights on what it takes to run international luxury. The Art of Welcoming : ALEJANDRO BERNABE, CEO Kempinski Worldwide What is your business approach of […]
The Importance of Digital Technology at Accor I met with Julie Grégoire when she was the General Manager of Sofitel, Pullman and M Gallery France, to discuss the ways in which the Accor Group was approaching digital technology What are your views on the role of digital technology in the hotel client experience? Where are […]
Interview with Josephine Leung, Architect of GOCO Hospitality: Personalized Welcome Art of welcoming at GOCO Hospitality What is your business approach to “the art of welcoming ”? Providing unpretentious natural wellness hospitality to our guests is our highest mission and we deliver this through our personalized welcome experience. At the heart of GOCO Hospitality is […]
Portrait of Ralph Radtke General Manager Best General Manager Hospitality award 2015 I’m very happy to share with you each day of this week an interview of Ralph Radtke, Çırağan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. With over 35 years of international hotel industry experience in more than 15 […]
The Challenges Involved in the Opening of the Melia La Défense Hotel I recently visited the Melia Paris La Défense Hotel, where I was able to meet Monsieur Jorge Roll. As the regional manager of the Melia Group, Monsieur Roll shared his thoughts on the renovation, the opening of the hotel, and the choice of […]
Shangri-la I never get tired of watching this extraordinarily beautiful video promotion designed to illustrate the level of service in Shangri-La Hotels, produced in 2010 by the agency Ogilvy & Mather (Hong Kong). You can watch the making of and the presentation of this film promotion by clicking here. Shangri-La Paris And don’t hesitate to […]
About NH Collection, Palazzo Barocci by Laurent Heras Guerquin What is your take on the French art of welcoming? Do you think that the French art of welcoming is a distinguishing feature in the international hotel industry? I am French, and my mother is French…so I don’t see the art of welcoming as a business, but […]
*Old terrace of Plaza Athénée in 1960 100 years of history at Plaza Athénée : A HISTORY, WOMEN & MEN Plaza Athénée On 20 April 1913, the avenue Montaigne was all astir as the Plaza Athénée opened its doors at number 25 with sixteen guestrooms per floor, apartments on the top floor and a restaurant […]
Do you think that “French Art of welcoming” contributes to this “being elsewhere than at home” for international customers of these hotels? I think that “l’art de recevoir à la française” know-how is internationally recognized. It is a great strength, because it allows the French brands to radiate in the world. However, it is a […]
I invite you to discover my interview with Olivia Putman, designer and director of Studio Putman, that you can learn more about her points of view about sustainable development. How can the French Art of Welcoming translate itself into the renovation or construction of a hotel? In what way can the French Art of Welcoming influence architecture? Can you […]
New concept, New Idea I recently attended the Maison & Objet Salon, where I met Romain Chauveau and Young Paul Jo, the founders of Supercraft Studio. As part of the salon, they were responsible for arranging the conference spaces and the ELLE Déco Café. I asked them about their view of the art of welcoming […]
Hotel Abbaye de Talloires : Take the time to unwind times The history of Talloires dates back to 866. It was here that Queen Thiberge lived until her death. She had ordered the construction of a cella, a small religious establishment of highly modest character: a chapel and a handful of accommodations. Shortly thereafter, a […]
Palace George V The Four Seasons George V in Paris has obtained its Palace title in 2011 and thus joins the ranks of the jewels of Parisian hotels (the Park Hyatt Paris Vendôme, the Plaza Athénée, the Meurice, and the Bristol). All that remains is to wait until the construction work on the neighboring hotel ends […]
The Art of Welcoming, according to Katy Horovitz of Chateauform What is Chateauform’s vision of the art of welcoming? What do you promise your clients in terms of service, and how do you differentiate yourself from other hotel brands? As in any home, it’s about: Conviviality: the tables, the layout of the space The simplicity of […]
Pierre Gagnaire : The French Art of Welcoming Lies in its Sincerity Pierre Gagnaire ranks among the greatest of French chefs. He owns close to 10 restaurants around the world, including Restaurant Pierre Gagnaire, located on rue Balzac in Paris. I had the pleasure of meeting him upon the occasion of the announcement of his […]
