The Importance of Digital Technology at Accor I met with Julie Grégoire when she was the General Manager of Sofitel, Pullman and M Gallery France, to discuss the ways in which the Accor Group was approaching digital technology What are your views on the role of digital technology in the hotel client experience? Where are […]
Fairmont Hotels & Resort I’ve meet Samir Nasser, Senior Vice President, Operations, Middle East, Africa & India about Fairmont & Raffles brands. What is the difference between Fairmont and Raffles ? Positioning ? Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissôtel Hotels & Resorts, fall within the FRHI portfolio which aims to become […]
Construction and Design I’ve meet Samir Nasser, Senior Vice President, Operations, Middle East, Africa & India about hotel style and design for Fairmont & Raffles. What is our difference in term of construction and Design ? How do we select our Designer, architect to build our hotels ? who are they ? How to they […]
Interview with Bill Keffer – General Manager JW Marriott Marquis Dubai. He is leading the hotel team of 1,200 associates and more than 70 nationalities. What is JW Marriott guarantee in term of Service and how do we differentiate from competition? JW Properties are where world travelers feel at home. Everything we do is meant to make our […]
Staff is very important An interview of Ralph Radtke, Cıragan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. Each employee is an ambassador of his hotel and the promise of expected services. What actions do you put in place to involve your team in the success of the customer experience? How do […]
Interview with Josephine Leung, Architect of GOCO Hospitality: Personalized Welcome Art of welcoming at GOCO Hospitality What is your business approach to “the art of welcoming ”? Providing unpretentious natural wellness hospitality to our guests is our highest mission and we deliver this through our personalized welcome experience. At the heart of GOCO Hospitality is […]
Portrait of Ralph Radtke General Manager Best General Manager Hospitality award 2015 I’m very happy to share with you each day of this week an interview of Ralph Radtke, Çırağan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. With over 35 years of international hotel industry experience in more than 15 […]
The Challenges Involved in the Opening of the Melia La Défense Hotel I recently visited the Melia Paris La Défense Hotel, where I was able to meet Monsieur Jorge Roll. As the regional manager of the Melia Group, Monsieur Roll shared his thoughts on the renovation, the opening of the hotel, and the choice of […]
Park Hyatt Hotels Park Hyatt offers an unmatched experience of elegance and contemporary luxury. The Park Hyatt’s most eminent clients receive a highly attentive personal service in an intimate and refined setting. Located in many of the most important cities around the world and in premium destinations, each Park Hyatt is uniquely designed to marry […]
The Values of Relais & Chateaux I invite you each day of this week to discover my interview with Philippe Gombert, President of the brand Relais & Châteaux, around the French art of welcoming and Relais & Châteaux. Over the years, Relais & Châteaux has developed an international brand presence in order to export its expertise […]
Shangri-la I never get tired of watching this extraordinarily beautiful video promotion designed to illustrate the level of service in Shangri-La Hotels, produced in 2010 by the agency Ogilvy & Mather (Hong Kong). You can watch the making of and the presentation of this film promotion by clicking here. Shangri-La Paris And don’t hesitate to […]
About NH Collection, Palazzo Barocci by Laurent Heras Guerquin What is your take on the French art of welcoming? Do you think that the French art of welcoming is a distinguishing feature in the international hotel industry? I am French, and my mother is French…so I don’t see the art of welcoming as a business, but […]
*Old terrace of Plaza Athénée in 1960 100 years of history at Plaza Athénée : A HISTORY, WOMEN & MEN Plaza Athénée On 20 April 1913, the avenue Montaigne was all astir as the Plaza Athénée opened its doors at number 25 with sixteen guestrooms per floor, apartments on the top floor and a restaurant […]
Interview with Mark Kirk, GM of Shangri-La’s Barr Al Jissah, Oman What is your business approach to Shangri-La’s hospitality? Our philosophy “Shangri-la hospitality from the heart” is evident in our day to day business with both our guests and staff. This philosophy, supported by our core values, guides us. Guests like to stay where they […]
Do you think that “French Art of welcoming” contributes to this “being elsewhere than at home” for international customers of these hotels? I think that “l’art de recevoir à la française” know-how is internationally recognized. It is a great strength, because it allows the French brands to radiate in the world. However, it is a […]
Ralph Radtke: his best memory in Ciragan Palace An interview of Ralph Radtke, Çırağan Palace Kempinski Istanbul General Manager & Kempinski Area Director for Turkey & Bulgaria. What is the most beautiful memory as Hotel General Manager? Can you tell us an anecdote that you have experienced? I would like to tell the story of a […]
The Palazzo in Las Vegas At the occasion of my invitation to participate in IMEX LAS VEGAS as a Hosted Buyer, I was lodged at the Palazzo Hotel, one of the expansions of The Venetian Hotel. The Palazzo reprises the theme of Italy. Located on the legendary Las Vegas Strip, to the south of Wynn […]
Katherine Melchior-Ray, Vice President of Luxury Brands In this newly created role, Katherine Melchior-Ray will lead the development of the brand experience and marketing strategy for Park Hyatt and Grand Hyatt, ensuring that the culture of both brands is vibrant, alive and drives brand preference. What characterizes your hotels in terms of construction and design? How do […]
I invite you to discover my interview with Olivia Putman, designer and director of Studio Putman, that you can learn more about her points of view about sustainable development. How can the French Art of Welcoming translate itself into the renovation or construction of a hotel? In what way can the French Art of Welcoming influence architecture? Can you […]
Best Memory Hotel manager What is the most beautiful memory as Hotel General Manager ? Can you tell us an anecdote that you have experienced? I remember that one of our guests, while visiting a museum around the city, didn’t have the chance to pick up a sprig of lavender. She was very disappointed at not […]
New concept, New Idea I recently attended the Maison & Objet Salon, where I met Romain Chauveau and Young Paul Jo, the founders of Supercraft Studio. As part of the salon, they were responsible for arranging the conference spaces and the ELLE Déco Café. I asked them about their view of the art of welcoming […]
