DELPORTE HOSPITALITY celebrates fifteen years of sharing insights and unveils its new Hospitality Hub

Articles, conversations with industry leaders, insights into outstanding hotels and videos: a new digital platform to deepen understanding of hospitality and help professionals develop their practices.

Fifteen years ago, Laurent Delporte launched a blog dedicated to hotels and the art of welcoming, driven by a desire to share his observations, his conversations with industry leaders and the lessons learned from leading hotels.

Fifteen years later, he ranks among the world's Top 100 hospitality influencers recognised by Global Hospitality Magazine and the International Hospitality Institute, having been ranked eighth worldwide in 2024. This recognition reflects both his journey and the reach of his work sharing hospitality knowledge and insights.

Today, the new DELPORTE HOSPITALITY website and DELPORTE HOSPITALITY MAG mark a new chapter: a hub for staying informed, sharing hotel expertise, continuing to learn and exploring the future of hospitality.

From a blog to supporting businesses

How can a company express its identity through the way it welcomes people? What commitments should it make to customers and employees? How can hospitality and customer experience become part of everyday practice?

These questions led Laurent Delporte to develop consulting and hospitality audit services encompassing hospitality strategy, hospitality charters and commitments, customer journey design and customer experience improvement.

Training programmes and conferences extend this support. They help executives, managers and teams embrace the principles of hospitality and put them into practice.

The magazine contributes to this approach by sharing observations, analysis and first-hand perspectives. For those who have attended a training programme or conference, it also offers a way to continue learning, gain fresh perspectives and keep progressing.

Discover the magazine's new sections

With articles published in French and English every five days, DELPORTE HOSPITALITY MAG provides a regular source of hospitality information and inspiration.

Its sections explore several complementary dimensions:

• The art of welcoming and Generous Hospitality®: the thoughtful gestures, attitudes and cultures that help everyone feel expected and recognised.
• Customer experience and commercial relationships: personalisation, trust and loyalty throughout the customer journey.
• Employee experience, human resources and leadership: recruitment, management and the conditions that enable teams to welcome people well.
• Hotel expertise and exceptional places: lessons drawn from visits to leading hotels and observations of their distinctive know-how.
• Conversations with leaders: the visions, convictions and decisions of those shaping hospitality around the world.
• The future of hospitality: emerging behaviours, artificial intelligence, well-being and the evolution of spaces and services.
• The Selection: products, solutions and craftsmanship discovered or tested for their contribution to the quality of hospitality.

This content is intended for hotel professionals and anyone seeking to develop a culture of hospitality within their organisation.

Sharing hotel expertise

A graduate of HEC Paris and former International Brand Manager for Sofitel within the Accor Group, Laurent Delporte combines operational experience, strategic thinking and insights into international practices.

His conversations with leaders and teams, visits to some of the world's most remarkable hotels and consulting assignments inform the magazine's content. This work shares lessons from leading hotels while exploring how they can be applied in other settings, including businesses, retail, healthcare facilities and living environments.

Generous Hospitality® is the guiding principle of this approach. It brings together a sense of place, human connection and well-being, with equal attention to those being welcomed and those welcoming them.

Follow the magazine and connect on LinkedIn, YouTube and Instagram

The new website, , introduces Laurent Delporte's areas of expertise and provides access to the magazine at . A newsletter reaching 10,000 subscribers extends this editorial offering.

On LinkedIn, Laurent Delporte shares his analysis, magazine articles and observations from the field. Exchanges with professionals inform discussions about customer experience, management and the changes shaping hospitality.

On YouTube, Laurent Delporte shares his conference talks, presentations and reflections on hospitality. New interviews will soon give further voice to people working across the sector.

On Instagram, visits, encounters and discoveries offer a visual perspective on hospitality and highlight the magazine's publications.

These complementary formats allow readers and viewers to discover a subject, explore it in greater depth and continue their reflection with each new publication.

Fifteen years of sharing knowledge, and a new chapter

This anniversary celebrates fifteen years of publications, encounters and shared insights. The new hub builds on this legacy with one ambition: to make hospitality expertise accessible, useful and actionable.

Whether reading an interview, discovering a hotel, watching a talk, exploring a topic further after a training session or considering a strategic challenge, everyone can find resources to enrich the way they welcome others and help shape the hospitality of tomorrow.

Discover the magazine's new sections, explore the interviews and watch Laurent Delporte's talks at .