Hotel Strategy

Digital Technology at Six Senses Hotels & Resorts

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest themes and challenges facing the luxury hotel industry today. One challenge that emerged from the conference was how hotel groups chose to approach increasing competitive pressures […]

Digital Technology at the Mandarin Oriental

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]

Digital Technology at Peninsula Hotels

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]

Nicholas Clayton, CEO of Capella Hotels

Every so often, I get the chance to discover amazing hotel brands that draw me into their unique brand vision. Capella Hotels is one of these. With brands including Solis Hotels and the destination spa brand Auriga in addition to Capella Hotels and Resorts, Capella is hoping to have as many as forty luxury hotels […]

Digital Technology in Small Luxury Hotels of the World

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest emerging themes and challenges in the luxury hotel industry. One theme that has fascinated me over the years is the subject of digital technology. It is […]

Small Luxury Hotels of the World and the Age of Online Booking

I attended the 2017 edition of the ILTM Conference in Cannes. Over the course of the program, I sought out numerous hoteliers and hospitality experts to discover the latest themes and challenges facing the luxury hotel industry today. One challenge that emerged from the conference was how hotel groups chose to approach increasing competitive pressures […]

Laurent Delporte

Laurent Delporte A man of engagement and experience, Laurent was one of the founders of the European Youth Parliament France (PEJ-France). After graduating from HEC Paris in 2001, he became the Head of development and communication of HEC Entrepreneurs, before going on to join Accor in 2004 to work on the strategic repositioning of the […]

A Conversation with Frank Marrenbach, CEO of Oetker Collection

Discovering the Oetker Collection I had the pleasure of visiting the marvelous and mythical city of Baden-Baden in Germany. This is a city rich in history, tradition, and nature. It is a holiday resort and a thermal station in the middle of the Black Forest. The German word ‘Baden’ means ‘baths’ and stands in reference […]

one and only

Interview with Monsieur Zuber, One&Only

The Art of Sublimating Luxury Hotels I’ve been lucky to discover numerous One&Only Hotels, especially two in Dubai and one in Mauritius. The One&Only Dubai Palm is a sumptuous establishment, an oasis of calm between the Palm and Dubai Harbor. This interview with Monsieur Philippe Zuber, President of One&Only Resorts will allow you to better discover […]

A woman sunbathing on a yacht in the turquoise waters of British Virgin Islands.

Differentiation in the Hotel Industry

Differentiation in the Hotel Industry Achieving differentiation in the hotel industry is a key element for offering clients a memorable and quality experience. With the help of Charles De Foucault, General Manager of One&Only Le Saint Géran, I sought out to understand the key elements in the differentiation of a hotel. Numerous international luxury brands have […]

Metal door handle and lock system with key inserted, showcasing security features.

Safes in Hotel Rooms

Hotel : feel protected in Hotel Rooms Interview with Christian Perdomo, CEO of ARCARIUS Security within a hotel, especially in one’s room, is one of the most important factors in determining the quality of one’s stay. We all have the need to feel protected, and the presence of a safe contributes to this. It is also a […]

Staff Hôtel Baume

Repositioning a Hotel

Repositioning a Hotel: A True Challenge Repositioning a hotel reflects a true challenge for an existing hotel structure. It is not an effort from the management alone, or in any case, it shouldn’t be; in my opinion, this would be an assured failure. Repositioning a hotel requires the hotel to assemble and unify its entire […]

Suite du Plaza Athénée

Plaza Athénée: Changing Everything Without Changing Anything

Once Upon a Time at the Plaza Athénée François Delahaye and his team have taken to their feather pens to write the next chapter of the history of the Plaza Athénée. Their ambition is a marvelous one: ONCE UPON A TIME, THERE WAS THE PALACE OF TOMORROW. The hotel has acquired its neighboring buildings in […]

Hospitality trends 2017

Laurent Delporte, trendspotter Each year heralds a new period and new projects, as we are all conditioned to the rhythm of companies who have prepared their budgets for the coming year in relation to projects and the various events of the year. Each of them undertakes projects based on their current situation, their customers and […]

Philippe GOMBERT Relais & Châteaux

What Are the Ambitions of Relais & Châteaux?

Phillippe Gombert, Relais & Châteaux Philippe Gombert, President of Relais & Châteaux, attests to the ambitions of the brand over which he presides. I invite you to rediscover his last interview on my blog by clicking here. Philippe Gombert in his own words: Relais & Châteaux has always, for me, been synonymous with passion. One of […]

repas de Bébé

Baby Food Offerings and Children’s Menus at Hotels

Baby Food Offerings and Children’s Menus at Hotels I had the pleasure of chatting with Alain Ducasse on the kinds of dishes one should offer children. He has just recently published a book « nature, simple, sain et bon » (Natural, Simple, Healthy, and Good) which offers a wealth of easy recipes to prepare for children, with […]

laurent delporte - Hôtel Thoumieux salle à manger

The Evolution of the Hotel Franchise

The hotel franchise in luxury: Towards the evolution of a concept At the end of the day, creating a successful network of franchises in the luxury hotel industry comes back to offering quality services that align with the identity of an establishment that is unique, rather than generic. In other words, they should appropriately and respectfully utilize the attributes […]

Relais & Châteaux and Innovations

Innovation within Relais & Châteaux I invite you each day of this week to discover my interview with Philippe Gombert, President of the brand Relais & Châteaux, around the French art of welcoming and Relais & Châteaux. What actions have you put in place these last few years in your hotels that have changed the quality of your […]