Laurent Delporte, an expert in hospitality strategy, helps decision-makers create unique experiences for their customers, staff and partners.
With 25 years of experience in the luxury hotel industry, notably with Accor and Sofitel, he is a recognised consultant, speaker and executive coach. Drawing on his network of experts, he offers tailor-made solutions.
Laurent integrates great sensitivity and a deep commitment to the human being and the planet into his approach, working towards sustainable and fulfilling development, with a positive impact on society.
He also edits the magazine DH-Mag, dedicated to trends in the hotel industry, and speaks at leading schools and trade fairs (HEC, Sup de Luxe, EquipʼHôtel, Maison & Objets, etc.).
The ‘vision of hospitality’ by Laurent Delporte
A GENEROUS VISION OF HOSPITALITY
‘Generous hospitality is emerging as a powerful vector for improving the positive and sustainable impact of companies on society and the environment, in the same way as an employer brand or the development of a CSR policy.
Generous hospitality embodies a humanist and responsible vision of business, synthesising strong convictions resulting from my professional and community experience.
Generous hospitality is that extra bit of soul that helps to build new collective models that help people to grow. It improves management practices while respecting individuals, contributes to the fulfilment of each individual within the company and encourages the creation of harmonious and lasting brand experiences.
From audit to hospitality strategy, through training and coaching, I am involved at every stage to reveal the hospitality potential of every company’.
Our values
#1 Humanism
Reawakening and revealing the hospitable nature of each individual implies a profound belief in the individual, and acting with kindness and sincerity to bring about a lasting transformation in corporate behaviour.
#2 Respect
When it comes to hospitality, there is no ready-made recipe. Creating the conditions for tailor-made hospitality involves building a harmonious relationship between a place, a culture, a team and its environment.
#3 Excellence
Creating an efficient hospitality programme involves mastering a wealth of detail that requires immersion in the depths of each company, a historical culture of hospitality combined with contemporary management schemes. It is only through this quest for excellence that behaviour can be changed to have a lasting impact on the brand experience.
