{"id":38620,"date":"2019-12-13T13:22:27","date_gmt":"2019-12-13T12:22:27","guid":{"rendered":"https:\/\/www.luxury-hotel-expert.com\/?p=38620"},"modified":"2019-12-13T13:22:27","modified_gmt":"2019-12-13T12:22:27","slug":"the-french-art-of-welcoming-revisited","status":"publish","type":"post","link":"https:\/\/delporte-hospitality.com\/en\/the-french-art-of-welcoming-revisited\/","title":{"rendered":"The French Art of Welcoming revisited\u2026"},"content":{"rendered":"

Denis Courtiade is the manager of the Restaurant at the\u00a0Plaza Ath\u00e9n\u00e9e<\/u>\u00a0as well as the President of the organization \u00d4\u2019Services. The organization ensures the promotion of service careers in restaurants. As DELPORTE Hospitality will be a partner of the organization O\u2019Services, I will be publishing interviews with the main figures of the organization. I leave you to discover the interview with Denis Courtiade.<\/p>\n

With its history, its traditions, its taste for magnificence, France has developed a rich expertise in hotel architecture that has consequently engendered an art of welcoming. What is your own definition or vision of the French art of welcoming? What is your vision of the art of welcoming one\u2019s guests in 2016? What does it mean to \u2018welcome\u2019 someone today in hotels? <\/em><\/strong><\/h2>\n

What a wonderful question\u2026at any rate, this is the question that I want to ask to those in my profession: how can we talk about French hospitality without referring to the past? \u2026these last three years, along with members of my organization \u00d4 Services, we have made the following observation: yes, service in the French style still means something today, but alas, it exists more in the imagination of foreign clients who have come to discover our beautiful country\u2026let us be realistic\u2026 it no longer means very much\u2026sometimes I am even surprised to receive good service\u2026 and I no longer complain about being served poorly\u2026it\u2019s become a kind of resignation, no?<\/p>\n

With the members of my organization, we have decided to unite forces and leave to conquer the future young ma\u00eetres d\u2019h\u00f4tel who are currently in hospitality schools. We are determined to explain to them that our career is a true vocation, one that offers us the incredible chance to take care of another\u2014the guest\u2026we wish to restore confidence back to an entire profession\u2026the tragic events of these last few months shows to what extent the traveling client is our true source of richness. \u00a0\u00a0<\/strong><\/em><\/p>\n

In general, the world of hotels has held very little interest toward careers in service. And yet, hotel clients are in search of experiences, meetings and exchanges. Careers in service are thus the key to this experience. How do you see the evolution of service careers in the hotel world? What are the three major trends that guide you in your activities for O\u2019Services? <\/em><\/strong><\/h2>\n

It is true that hospitality careers have greatly invested in domains like well-being (spa\/institutes), new technology, the culture of differentiating in light of competition, in the \u2018Wow\u2019 effect\u2026but also in the media image of their company in an effort to create a constant buzz by associating, among others, the great names of the profession, such as chefs, pastry chefs, florists, sommeliers\u2026\u00a0 some great efforts of investment have also been undertaken in training their staff members in order to better prepare them to welcome clients from BRICS countries\u2026moreover, employees have been made more aware of a greater diversity as well as of a better financial management of their professional activities.<\/p>\n

But be what it may, the loyal client loves to come upon familiar faces since he likes above all to be recognized. Ensuring a stable team, with little turnover among employees, ultimately goes toward ensuring a sustainable success. So yes, the experience is, above all, human. We came to understand this at the Plaza Ath\u00e9n\u00e9e because there, we are talking about the human heritage when talk about employees who run the hotel 365 days of the year\u2026<\/p>\n

Among the actions that we lead in our profession (companies, hospitality schools, institutions\u2026) through our organization \u00d4\u2019Services, we can highlight some large trends of improvement on the following points:<\/p>\n