{"id":38593,"date":"2020-05-19T11:59:27","date_gmt":"2020-05-19T10:59:27","guid":{"rendered":"https:\/\/www.luxury-hotel-expert.com\/?p=38593"},"modified":"2025-03-24T21:29:20","modified_gmt":"2025-03-24T21:29:20","slug":"francois-regis-simon-general-manager-of-the-four-seasons-grand-hotel-du-cap-ferrat-france","status":"publish","type":"post","link":"https:\/\/delporte-hospitality.com\/en\/francois-regis-simon-general-manager-of-the-four-seasons-grand-hotel-du-cap-ferrat-france\/","title":{"rendered":"Fran\u00e7ois-R\u00e9gis Simon, General Manager of the Four Seasons Grand Hotel du Cap-Ferrat (France)"},"content":{"rendered":"<h2 style=\"text-align: justify;\"><strong> How do you envision the future of luxury?<\/strong><\/h2>\n<p style=\"text-align: justify;\">The habits of our clients change very often. The strength of a brand or a company is to adjust very quickly and be very agile. In order to do so, you first need to grasp the expectations of the guest, meaning you need to spend some time with the guest while they\u2019re staying on the property with you, when you speak to the agency, when you speak to the people who worked for the client. During their stay, spend some time with them to understand their expectations because these expectations, especially in that kind of a luxury environment, change. Once you visit a property, if you want to come back, you want something new. You need to reinvent the client experience every time. In order to be performant, listen to your customer, and keep on listening, even if you need to speak to him over 10 times a year. They are so privileged in the way that they have this opportunity to visit so many places all the time. Stay connected to them and customize their stay. And make sure you let it evolve at the same place that they want it to evolve.<\/p>\n<figure id=\"attachment_38599\" aria-describedby=\"caption-attachment-38599\" style=\"width: 400px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-38599\" src=\"https:\/\/delporte-hospitality.com\/wp-content\/uploads\/Francois-Regis-Simon.jpg\" alt=\"\" width=\"400\" height=\"400\" \/><figcaption id=\"caption-attachment-38599\" class=\"wp-caption-text\">Fran\u00e7ois-Regis Simon<\/figcaption><\/figure>\n<h2 style=\"text-align: justify;\"><strong>What is the art of welcoming at the Four Seasons?<\/strong><\/h2>\n<p style=\"text-align: justify;\">In order to welcome and greet the client at the Four Seasons, we wait on him to make his own reservation. This is also where we start the process. It could be on the phone, through an email, but we need to really understand from the beginning the guest\u2019s requirements on why he wants to stay at the process. We go through a process; if we go through a detailed process in terms of the reservation, it\u2019s going to get too technical. At the end of the day, we are selling a story, but this story needs to meet his expectations. This is where we start when we want to have a guest feel really welcomed at the property. When you arrive at the hotel, it\u2019s going to be different. He might be greeted by someone at the security gate. This has to be a warm welcome. The first person to touch the door of the car will be the doorman, who should greet that person by his name, saying \u201cWelcome back\u201d if it\u2019s more than the first day or \u201cWelcome to the Grand Hotel de Cap-Ferrat Four Seasons.\u201d This is where the story starts.<\/p>\n<p style=\"text-align: justify;\">And then you embark on the journey. We\u2019re going to make it very quick, making sure we go over all the details and telling you about your stay. Escorting you to your room. Describing the premises, what you can do, what your kids can do. We want to make sure that we stay connected to you. This is where the story begins. When you stay at Cap-Ferrat, especially if you\u2019re going to stay in the summer time over 3 to 5 days with us, we\u2019re going to assign you a guest reservation employee who\u2019s going to follow you and check on you at strategic times to make sure that you\u2019re happy with your experience at the hotel. This is the first step.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38597\" src=\"https:\/\/delporte-hospitality.com\/wp-content\/uploads\/Lounge.jpg\" alt=\"\" width=\"1280\" height=\"720\" srcset=\"https:\/\/delporte-hospitality.com\/wp-content\/uploads\/Lounge.jpg 1280w, https:\/\/delporte-hospitality.com\/wp-content\/uploads\/Lounge-1024x576.jpg 1024w, https:\/\/delporte-hospitality.com\/wp-content\/uploads\/Lounge-768x432.jpg 768w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><strong>About the hotel :<\/strong><\/h2>\n<p style=\"text-align: justify;\">The Grand-H\u00f4tel du Cap-Ferrat, A Four Seasons Hotel is a rare and exquisite seaside retreat of paradise housed in a palatial mansion on the C\u00f4te d\u2019Azur, on the tip of the peninsula of Cap-Ferrat, amidst 17 acres of lushly landscaped gardens with panoramic views of the Mediterranean, between Nice and Monaco. The Hotel features 74 guestrooms including 24 suites, a private villa, an award-winning Spa, fine and casual dining as well as one of the most beautiful pools in the world.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38596\" src=\"https:\/\/delporte-hospitality.com\/wp-content\/uploads\/Chambre.jpg\" alt=\"\" width=\"1280\" height=\"720\" srcset=\"https:\/\/delporte-hospitality.com\/wp-content\/uploads\/Chambre.jpg 1280w, https:\/\/delporte-hospitality.com\/wp-content\/uploads\/Chambre-1024x576.jpg 1024w, https:\/\/delporte-hospitality.com\/wp-content\/uploads\/Chambre-768x432.jpg 768w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How do you envision the future of luxury? The habits of our clients change very often. The strength of a brand or a company is to adjust very quickly and be very agile. In order to do so, you first need to grasp the expectations of the guest, meaning you need to spend some time [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":38598,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[141,160],"tags":[],"class_list":["post-38593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-art-of-welcoming","category-hospitality-project-management-architect"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fran\u00e7ois-R\u00e9gis Simon, General Manager of the Four Seasons Grand Hotel du Cap-Ferrat (France) - DELPORTE Hospitality<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/delporte-hospitality.com\/en\/francois-regis-simon-general-manager-of-the-four-seasons-grand-hotel-du-cap-ferrat-france\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fran\u00e7ois-R\u00e9gis Simon, General Manager of the Four Seasons Grand Hotel du Cap-Ferrat (France) - DELPORTE Hospitality\" \/>\n<meta property=\"og:description\" content=\"How do you envision the future of luxury? The habits of our clients change very often. The strength of a brand or a company is to adjust very quickly and be very agile. 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