{"id":33977,"date":"2017-09-12T12:00:59","date_gmt":"2017-09-12T11:00:59","guid":{"rendered":"https:\/\/www.luxury-hotel-expert.com\/?p=33977"},"modified":"2025-03-25T10:54:35","modified_gmt":"2025-03-25T10:54:35","slug":"art-of-welcoming-service-professions-united-states-montage-hotel","status":"publish","type":"post","link":"https:\/\/delporte-hospitality.com\/en\/art-of-welcoming-service-professions-united-states-montage-hotel\/","title":{"rendered":"The Art of Welcoming and Service Professions in the United States"},"content":{"rendered":"<h1 style=\"text-align: justify;\"><strong>Service professions devoted to the art of welcoming <\/strong><strong>in partnership with the association\u00a0<\/strong><strong>O\u2019Service<\/strong><\/h1>\n<p style=\"text-align: justify;\"><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: justify;\">This organization led by Denis Courtiade is devoted to restoring meaning and value to service careers. The organization holds as its objective to unite agents working in the French service profession to better advise service professionals of today and the future.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19961 alignleft\" src=\"https:\/\/www.luxury-hotel-expert.com\/wp-content\/uploads\/2015\/11\/Fabien-Riviere.jpg\" alt=\"services\" width=\"92\" height=\"180\" \/>Fabien Rivi\u00e8re is manager of Studio Restaurant at Montage Hotel in Laguna Beach in California. As a member of the O\u2019Service organization led by Denis Courtiade, he struck me as a great subject for telling us more about the notion of service and the art of welcoming in the United States.<\/p>\n<p style=\"text-align: justify;\">He has been working in the United States since 1997, with a brief stint in Hong Kong. He holds a rich experience in several fine restaurants and hotels (Hotel Pierre, Mandalay Bay Resort, Peninsula Hong Kong). His testimony on the importance of service and the French art of welcoming in luxury hotels promises to be a source of inspiration for all of us.<\/p>\n<p style=\"text-align: justify;\">\n<h2 style=\"text-align: justify;\"><strong>What is your personal definition or vision of the art of welcoming? You have traveled extensively and worked in several countries; based on your experience, how is the French art of welcoming viewed throughout the world?<\/strong><\/h2>\n<p style=\"text-align: justify;\">My personal definition of the art of welcoming is, quite simply, to put oneself in the client\u2019s shoes. By developing this instinct, we can understand and anticipate their desires. At the heart of our profession, it is all about reading the client, and this kind of perception takes years of experience.<\/p>\n<p style=\"text-align: justify;\">France has always been regarded as best-in-class in the art of welcoming across the entire world. We have culinary roots that are recognized and respected everywhere in the world. With that said, we cannot afford to stop improving and questioning what we do because the competition coming from other countries and continents, such as Asia, is ferocious.<\/p>\n<p style=\"text-align: justify;\">\n<h2 style=\"text-align: justify;\"><strong>What are the keys to success today for guaranteeing an exclusive client experience? <\/strong><\/h2>\n<p style=\"text-align: justify;\">The key to success is knowledge in general, whether this is knowledge about cuisine, the hotel, or another expertise. It\u2019s also about demonstrating a passion to host and serve. You have to know how to take of the client, which means taking the time to listen to the client.<\/p>\n<figure id=\"attachment_19962\" aria-describedby=\"caption-attachment-19962\" style=\"width: 449px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19962\" src=\"https:\/\/www.luxury-hotel-expert.com\/wp-content\/uploads\/2015\/11\/Montage-hotel-\u00e0-Laguna-beach.jpeg\" alt=\"metiers de services\" width=\"449\" height=\"278\" \/><figcaption id=\"caption-attachment-19962\" class=\"wp-caption-text\">Montage Hotel in Laguna Beach in California<\/figcaption><\/figure>\n<p style=\"text-align: justify;\">\n<h2 style=\"text-align: justify;\"><strong>As someone who has worked in luxury hotels like the Peninsula and who currently works in a fine restaurant like Studio Restaurant, what is your view on the relation between a hotelier and a chef, between the hotel and the restaurant? How, if at all, is the restaurant connected to the spirit of the hotel? <\/strong><\/h2>\n<p style=\"text-align: justify;\">The world of restaurants and hotels has greatly evolved, particularly in terms of the communication between the hotelier and the chef. Today, whether you are working for a restaurant or a hotel, you have the same ethos. It\u2019s about delivering the ultimate experience for our client because once again, competition is intense, and there is no room for error.<\/p>\n<p style=\"text-align: justify;\">\n<h2 style=\"text-align: justify;\"><strong>Each employee is an ambassador of the hotel and a promise of the services you can expect. What actions have you put in place to involve your teams in the successfully fulfilled promise of the client experience? \u00a0How do you motivate them to give the best of themselves? <\/strong><\/h2>\n<p style=\"text-align: justify;\">There are several actions that I put in place. For me, knowledge of the products and services we offer is extremely important. I want each of my employees to have a very good knowledge of the menu, the wine list, the cocktail list, and so on. My employees have a written and verbal test every week. For me, communication is very important. I motivate my team by sharing information on the clients who stay with us, and I give them much of the feedback we receive from the client. We are always in the process of reviewing our systems. And the members of the staff who perform well are always promoted. If a person demonstrates his motivation every day, there is always an opportunity to allow him to progress.<\/p>\n<figure id=\"attachment_19970\" aria-describedby=\"caption-attachment-19970\" style=\"width: 387px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19970\" src=\"https:\/\/www.luxury-hotel-expert.com\/wp-content\/uploads\/2015\/10\/Montage-hotel-Laguna-beach-cuisine-2.jpg\" alt=\"\" width=\"387\" height=\"290\" \/><figcaption id=\"caption-attachment-19970\" class=\"wp-caption-text\">The cuisine of Chef\u00a0Craig Strong<\/figcaption><\/figure>\n<p style=\"text-align: justify;\">\n","protected":false},"excerpt":{"rendered":"<p>Service professions devoted to the art of welcoming in partnership with the association\u00a0O\u2019Service \u00a0 This organization led by Denis Courtiade is devoted to restoring meaning and value to service careers. The organization holds as its objective to unite agents working in the French service profession to better advise service professionals of today and the future. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":19969,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[141],"tags":[],"class_list":["post-33977","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-art-of-welcoming"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Art of Welcoming and Service Professions in the United States - DELPORTE Hospitality<\/title>\n<meta name=\"description\" content=\"Laurent Delporte, French expert of luxury hotels, discusses the American art of welcoming with Fabien Rivi\u00e8re of Montage Hotel in California&#039;s Laguna Beach\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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