{"id":33952,"date":"2017-07-25T12:00:55","date_gmt":"2017-07-25T11:00:55","guid":{"rendered":"https:\/\/www.luxury-hotel-expert.com\/?p=33952"},"modified":"2025-03-24T23:40:45","modified_gmt":"2025-03-24T23:40:45","slug":"differentiation-hotel-industry","status":"publish","type":"post","link":"https:\/\/delporte-hospitality.com\/en\/differentiation-hotel-industry\/","title":{"rendered":"Differentiation in the Hotel Industry"},"content":{"rendered":"

Differentiation in the Hotel Industry<\/h1>\n

Achieving differentiation\u00a0in the hotel industry is a key element for offering clients a memorable and quality experience. With the help of Charles De Foucault, General Manager of One&Only Le Saint G\u00e9ran, I sought out to understand the key elements in the differentiation of a hotel.<\/p>\n

\n

Numerous international luxury brands have opened establishments in Mauritius. What do you do to differentiate yourself and keep ahead of the competition? <\/strong><\/h2>\n

I arrived here in 2012. For me, the most important thing was the service staff of the hotel. We had to revive the dynamism of the service staff. Where logistics were concerned, we needed funds and authorizations that I did not have in the beginning. I was chosen to make do with the means of the board. Like an orchestra conductor, I had to play with an ensemble of instruments. I could sense the extremely strong potential within the service staff we had. We had to rework all the details and set in place small attentions while being mindful of the minute processes involved in the hotel\u2019s operation. It\u2019s important to maintain a respect toward traditional hotel-keeping while also keeping a forward-looking perspective at the same time. There are some hotels that remain too static. The most important thing is to respect the client and his wishes. We cannot afford to bother him at any point or to make him wait for longer than he has to. You need high energy if you\u2019re going to work in the hotel industry, and it is my role as a general manager to draw out the talents in my teams.<\/p>\n

\n

Given all these latest openings and renovations of 5-star hotels, are you thinking of renovating to keep your status as one of the most iconic hotels in Mauritius? <\/strong><\/h2>\n

We are actually looking forward to a renovation<\/strong> of One&Only Le Saint G\u00e9ran very soon. It will be a very challenging task because we cannot afford to disappoint our current clients in the process of welcoming new clients in this new renovation project. We cannot simply do away with all the memories left by our clients. In short, we have to avoid losing sight of the client of yesterday while we are thinking of the client of tomorrow. Here, our structure cannot afford to change. For instance, these days, there are too many children among our clients, and unfortunately, the hotel was not designed to accommodate them. This means we\u2019ll have to change the common areas and in doing so, with each step, we engage with the heritage of each client. It\u2019s important that families feel comfortable that they enjoy it. It\u2019s important that the change brings a supplementary comfort and a new refinement.<\/p>\n

I would love to involve clients in the renovation project, but in practice, it\u2019s almost impossible to do so. It\u2019s already hard enough to arrive at an agreement with the proprietor, so trying to involve each client and make the final product correspond to each individual\u2019s taste would become complicated. And after all, to each his career; it\u2019s the hotelier\u2019s job to define the by drawing from his experience of the expectations of his clientele. His job is not to reflect and choose; what he wants is ultimately what would please him as well.<\/p>\n

\"differenciation\"
Discover a variety of\u00a0children\u2019s activities at One&Only Le Saint G\u00e9ran<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"

Differentiation in the Hotel Industry Achieving differentiation\u00a0in the hotel industry is a key element for offering clients a memorable and quality experience. With the help of Charles De Foucault, General Manager of One&Only Le Saint G\u00e9ran, I sought out to understand the key elements in the differentiation of a hotel. Numerous international luxury brands have […]<\/p>\n","protected":false},"author":2,"featured_media":45929,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[158,140],"tags":[],"class_list":["post-33952","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotel-strategy","category-interview_en"],"yoast_head":"\nDifferentiation in the Hotel Industry - DELPORTE Hospitality<\/title>\n<meta name=\"description\" content=\"Laurent Delporte, French expert in luxury hotels, discusses differentiation in hotels with Charles De Foucault, General Manager of One&Only Le Saint G\u00e9ran\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/delporte-hospitality.com\/en\/differentiation-hotel-industry\/\" \/>\n<meta property=\"og:locale\" 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