{"id":31157,"date":"2016-12-20T12:00:42","date_gmt":"2016-12-20T11:00:42","guid":{"rendered":"https:\/\/www.luxury-hotel-expert.com\/?p=31157"},"modified":"2025-03-25T10:19:26","modified_gmt":"2025-03-25T10:19:26","slug":"art-of-welcoming-melia","status":"publish","type":"post","link":"https:\/\/delporte-hospitality.com\/en\/art-of-welcoming-melia\/","title":{"rendered":"The Art of Welcoming by M\u00e9lia"},"content":{"rendered":"<h1 style=\"text-align: justify;\"><strong>At M\u00e9lia, the Art of Welcoming Begins with a Personalized Welcome <\/strong><\/h1>\n<p style=\"text-align: justify;\">At the opening of the newest <strong>M\u00e9lia<\/strong> <strong>Paris<\/strong> La D\u00e9fense Hotel, I enjoyed a lengthy discussion with Jorge Roll, regional manager at the M\u00e9lia Group. I took advantage of this opportunity to ask him to introduce us to his brand.<\/p>\n<h2 style=\"text-align: justify;\"><strong>\u00a0<\/strong><strong>At M\u00e9lia H\u00f4tel, what is your take on the art of welcoming?<\/strong><\/h2>\n<p style=\"text-align: justify;\">I would say that it\u2019s about the sense of welcome, the sense of detail, a trained staff that is attentive toward the client. One of the strengths of M\u00e9lia is that in many our hotels, the difference comes from the way in which we welcome our client. We have a training that puts a sharp focus on personalization.\u00a0 For instance, here, the hotel manager is accustomed to being there early in the mornings till late at night in order to welcome the client, as his schedule permits. His schedule is organized around this so that he can offer the best personalized welcome possible for the client.<\/p>\n<p style=\"text-align: justify;\">At M\u00e9lia, we\u2019ve created a position called \u201cGuest experience,\u201d which designates an individual tasked chiefly with welcoming the client. She has to see to it that the client experience within the hotel is perfect. In order to provide the best \u201cGuest experience\u201d training possible, we have an internal training program that is renewed each year.<strong>\u00a0<\/strong><\/p>\n<h2 style=\"text-align: justify;\"><strong>The origin of Melia Hotels &amp; Resorts dates\u00a0back to 1956, to Palma in Mallorca in Spain. What would you say characterizes the M\u00e9lia brand today?<\/strong><\/h2>\n<p style=\"text-align: justify;\">Within M\u00e9lia, there are seven different labels, meaning 400 hotels across the world. We cover vacation hotels (M\u00e9lia is the largest operator of holiday resorts in the world) all the way to urban hotels. Some of our labels offer holiday resorts that are 3*, 4* up to the finest luxury resorts. This goes the same for our urban hotels with 3* to 5* hotels and with brands like ME that aspire to be very modern and avant-garde.<\/p>\n<p style=\"text-align: justify;\">One of the elements that distinguishes us is the Spanish touch, but it\u2019s not always necessary\u2026 For instance, here in the M\u00e9lia Paris La D\u00e9fense, you\u2019ll find the Spanish touch in the hotel through the tapas offered in the bar. This Spanish touch comes through especially in terms of the cuisine. As for the rooms, we often work with local decorators. It\u2019s thus in the cuisine that you will notice the most defining difference compared to other brands. Many of our staff members are also Spanish.<\/p>\n<p style=\"text-align: justify;\">M\u00e9lia still respects this deep desire to adapt to the environment in which it is located, which is why you won\u2019t find the same room from London to Paris.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At M\u00e9lia, the Art of Welcoming Begins with a Personalized Welcome At the opening of the newest M\u00e9lia Paris La D\u00e9fense Hotel, I enjoyed a lengthy discussion with Jorge Roll, regional manager at the M\u00e9lia Group. I took advantage of this opportunity to ask him to introduce us to his brand. \u00a0At M\u00e9lia H\u00f4tel, what [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":7302,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[141],"tags":[],"class_list":["post-31157","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-art-of-welcoming"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Art of Welcoming by M\u00e9lia - DELPORTE Hospitality<\/title>\n<meta name=\"description\" content=\"Laurent Delporte, French expert in luxury hotels, interviews M\u00e9lia Hotels regional manager Jorge Roll on the art of welcoming at M\u00e9lia Hotels.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/delporte-hospitality.com\/en\/art-of-welcoming-melia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Art of Welcoming by M\u00e9lia - 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