{"id":23891,"date":"2015-11-20T12:00:32","date_gmt":"2015-11-20T11:00:32","guid":{"rendered":"https:\/\/www.luxury-hotel-expert.com\/?p=23891"},"modified":"2025-03-25T10:15:59","modified_gmt":"2025-03-25T10:15:59","slug":"welcoming-kempinski","status":"publish","type":"post","link":"https:\/\/delporte-hospitality.com\/en\/welcoming-kempinski\/","title":{"rendered":"French Art of welcoming by Kempinski"},"content":{"rendered":"<p style=\"text-align: justify;\">Every day this week I will be sharing with you an interview with\u00a0<span style=\"font-weight: normal !msorm;\"><strong>Alejandro Bernab\u00e9<\/strong><\/span>,\u00a0the new CEO of Kempinksi.\u00a0Previously General Manager and Vice President of the, Siam Kempinski <strong>Hotel<\/strong> Bangkok, Alejandro will share his insights on what it takes to run international luxury.<\/p>\n<h1 style=\"text-align: justify;\"><strong>The Art of Welcoming :\u00a0ALEJANDRO BERNABE, CEO\u00a0<\/strong><strong>Kempinski<\/strong>\u00a0Worldwide<\/h1>\n<h2 style=\"text-align: justify;\"><strong>What is your business approach of French \u201cart de recevoir\u201d? Do you think that French \u201cart de recevoir\u201d is a differentiating factor for luxury hotels? What are the values that you emphasize when welcoming your customers?\u00a0<\/strong><\/h2>\n<p style=\"text-align: justify;\">Guest satisfaction is definitely of the utmost importance for us to become a leader or to differentiate ourselves from the other <strong>hotel<\/strong> operators in this highly competitive market. Our business approach is to ensure that the satisfaction of our guests is completely fulfilled and that when they leave, they take with them many happy memories from their stay. It is the attention to the small details make a big difference in creating these unforgetable moments \u2013 going beyond what the customer would expect of the services of a luxury hotel. The French \u00ab\u00a0<span style=\"font-style: normal !msorm;\"><em>art de recevoir<\/em><\/span><em>\u00a0\u00bb<\/em> is a life philosophy as it can be applied to everything and for everyone in order to create a sense of happiness. In some ways, the \u00ab\u00a0art de recevoir\u00a0\u00bb standardizes (what\u00a0?) the customer experience (?) in a luxury hotel. However, to differentiate or to position yourself above competitors, it is more important to place a <strong>focus<\/strong> on how, we implement it in our daily tasks.<\/p>\n<p>The first impression is equally important along with the last impression. You need to \u2018know\u2019 your guests prior to their arrival and by this I mean, going beyond the logistical details to knowing who they are, their personal preferences. Of course, check-in, check-out, room orientation, as well as luggage delivery need to be done in a timely manner. But tailor the service to individual needs as well as create a personalized experience for the guests whether they are a new or returning client. Ensure that their requirements are promptly responded to and the facts (what do you mean by the \u2018facts\u2019\u00a0?) are not overlooked. Get them right while they are staying and remember your guest \u2013 not only acknowledging them by name \/ preferred name but also remember what their likes and dislikes are.<\/p>\n<p style=\"text-align: justify;\">In Kempinski Hotels, we have introduced a personalized service orchestrated through our Kempinski ambassadors known as the \u00ab\u00a0Lady in Red\u00a0\u00bb. Each \u00ab\u00a0Lady in Red\u00a0\u00bb has a charming and professional character. These employees are a first impression of the hotel and are very carefully selected as they are allow us to really differentiate Kempinski Hotels from other luxury hotels in the city.<\/p>\n<p style=\"text-align: justify;\">They provide a single \u00ab\u00a0one-stop\u00a0\u00bb service for VIP guests who are in need of special attention as well as professionally developping a personal relationship with them. It is important for them to know as much as possible about these guests, to anticipate their wishes, and to communicate with the team in order to make the stay a memorable one. Coordination between the different functions of the hotel is a key part in the role of these \u00ab\u00a0Ladies in Red\u00a0\u00bb in ensuring a standard of excellence at all times during the guest\u2019s stay.. And, as all of us know, Thai <strong>hospitality<\/strong> is renowned as being outstanding. Through their kindness and gentleness, they deliver a genuine service \u00ab\u00a0from the heart\u00a0\u00bb\u00a0which could defined as the art of Thai hospitality..<\/p>\n<figure id=\"attachment_3717\" aria-describedby=\"caption-attachment-3717\" style=\"width: 590px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3717 size-thumbnail\" src=\"https:\/\/www.luxury-hotel-expert.com\/wp-content\/uploads\/2014\/11\/SetHeight800-Garden-590x250.jpg\" alt=\"Kempinski\" width=\"590\" height=\"250\" \/><figcaption id=\"caption-attachment-3717\" class=\"wp-caption-text\">Kempinski Bangkok<\/figcaption><\/figure>\n<p style=\"text-align: center;\">\n","protected":false},"excerpt":{"rendered":"<p>Every day this week I will be sharing with you an interview with\u00a0Alejandro Bernab\u00e9,\u00a0the new CEO of Kempinksi.\u00a0Previously General Manager and Vice President of the, Siam Kempinski Hotel Bangkok, Alejandro will share his insights on what it takes to run international luxury. The Art of Welcoming :\u00a0ALEJANDRO BERNABE, CEO\u00a0Kempinski\u00a0Worldwide What is your business approach of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3715,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[141],"tags":[],"class_list":["post-23891","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-art-of-welcoming"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>French Art of welcoming by Kempinski - DELPORTE Hospitality<\/title>\n<meta name=\"description\" content=\"Laurent Delporte, luxury hospitality expert interviews ALEJANDRO BERNABE, CEO Kempinski worlwide about the french art of welcoming?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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