{"id":23262,"date":"2015-11-05T03:46:23","date_gmt":"2015-11-05T02:46:23","guid":{"rendered":"https:\/\/www.luxury-hotel-expert.com\/?p=23262"},"modified":"2025-03-24T23:08:00","modified_gmt":"2025-03-24T23:08:00","slug":"melia","status":"publish","type":"post","link":"https:\/\/delporte-hospitality.com\/en\/melia\/","title":{"rendered":"The Opening of the Melia La D\u00e9fense Hotel"},"content":{"rendered":"

The Challenges Involved in the Opening of the Melia La D\u00e9fense Hotel<\/strong><\/h1>\n

I recently visited the Melia Paris La D\u00e9fense Hotel, where I was able to meet Monsieur Jorge Roll. As the regional manager of the Melia Group, Monsieur Roll shared his thoughts on the renovation, the opening of the hotel, and the choice of architects involved.<\/p>\n

The Melia Paris La D\u00e9fense Hotel is the largest 4-star hotel to have recently opened its doors in Paris, offering spectacular panoramic views over the city and its principal historic monuments. Designed by architectural firm Vasconi in partnership with French interior designer Jean-Philippe Nuel, the Melia Paris La D\u00e9fense stands out with its striking form, which resembles the hull of a boat.<\/p>\n

The Melia Paris La D\u00e9fense boasts 369 rooms, including 29 suites, all spread out over 18 floors. At 32m\u00b2, the rooms are spacious, including an ensuite bathroom with waterfall shower heads and luxury fittings, as well as a flat-screen satellite television.<\/p>\n

How did you select your interior designer?<\/strong><\/h2>\n

One of the development strategies that Melia has adopted today has been to take on well-known architects, so that they can have unique buildings that stand apart from the crowd. On this particular project, we worked with Jean-Philippe Nuel, who was chosen on the basis of a call for tenders organized by Vinci, before being validated by Melia.<\/p>\n

We specifically chose this hotel fora few small details: the metro and the stunning view over Paris. These allow us, therefore, to market it as a Parisian hotel. The idea we pitched to the architect was to maintain a link with the city, and that\u2019s why everything here is designed around the concept of Paris as the City of Lights.<\/p>\n

How did you manage to find and hire 150 staff members, all while assuring that the grand opening would run smooth lyon the first day?<\/strong><\/h2>\n

It was a huge challenge. We were actually victims of our own success because on the third day, we found ourselves at 60% occupancy. We had hired our personnel only two weeks earlier, while the hotel still wasn\u2019t ready for use, so we employed a training system that was slightly theoretical. Following that, we had about 3-4 days to acquaint ourselves with the hotel and officially train the staff. Our team is composed of different profiles: people who had already worked in other Melia hotels in Paris and Spain, as well as external people who had worked elsewhere in the hotel industry. In addition, we have a Melia taskforce team who works with each department where necessary, and who\u2019s there to train and support the new staff members. These are all people who are independent of the hotel. This support function   lasts for about 2-3 weeks, depending on the services.<\/p>\n

How long will it take to reach an optimal level of service? What is the rhythm you are trying to establish?<\/strong><\/h2>\n

We\u2019ve set a goal for ourselves of 6 months. This is because we see the first month as a time to set things in motion and further define the identity of the hotel. And from there, it\u2019s all a matter of fine-tuning.<\/p>\n

It\u2019s also important to keep in mind that one of the large challenges for Melia in the future is toop en more hotels in Paris.<\/p>\n

 <\/strong><\/p>\n

How have you incorporated digital resources into the client experience in your hotels? Is this an element that you are working on?<\/strong><\/h2>\n

Yes, we are working on it, and right now, one of the elements we\u2019re really developing in our pilot hotels in Spain is a digital check-in and check-out system. Melia has embarked on a strategic project:\u201cTo be more digital,<\/em>\u201d which encompasses a logic aimed at developing the entire distribution along with digital sales, with the aim of putting them on direct channels.<\/p>\n

In our hotel at La D\u00e9fense, the role of digital technology remains somewhat conservative, since \u201cthe best is not always what is necessarily good.\u201d As a result, we have rather simple products: of course, we have Wi-Fi in all our rooms, as well as access to all the channels, but we don\u2019t have a home system control. We\u2019re beginning to receive feedback from our clients on home controls that are too sophisticated, where one spends more time trying to understand the feature than actually using it. At the moment, therefore, we\u2019re overseeing a return to simplicity in usage and ease of access to clients, in place of a system that is overly complex.<\/p>\n

\"Melia\"
Melia Paris La D\u00e9fense<\/figcaption><\/figure>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

The Challenges Involved in the Opening of the Melia La D\u00e9fense Hotel I recently visited the Melia Paris La D\u00e9fense Hotel, where I was able to meet Monsieur Jorge Roll. As the regional manager of the Melia Group, Monsieur Roll shared his thoughts on the renovation, the opening of the hotel, and the choice of […]<\/p>\n","protected":false},"author":2,"featured_media":7302,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[141],"tags":[],"class_list":["post-23262","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-art-of-welcoming"],"yoast_head":"\nThe Opening of the Meli\u00e1 La D\u00e9fense Hotel - Laurent DELPORTE<\/title>\n<meta name=\"description\" content=\"Laurent Delporte, luxury hospitality expert, specialized in product and services within hotels, meets Monsieur Jorge Roll, the regional manager of the Melia Group,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/delporte-hospitality.com\/en\/melia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Opening of the Meli\u00e1 La D\u00e9fense Hotel - 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