{"id":21505,"date":"2016-02-19T12:00:05","date_gmt":"2016-02-19T11:00:05","guid":{"rendered":"https:\/\/www.luxury-hotel-expert.com\/?p=21505"},"modified":"2025-03-25T09:02:49","modified_gmt":"2025-03-25T09:02:49","slug":"it-should-be-a-perfect-moment-neil-jacobs","status":"publish","type":"post","link":"https:\/\/delporte-hospitality.com\/en\/it-should-be-a-perfect-moment-neil-jacobs\/","title":{"rendered":"It Has to Be the Perfect moment…Neil Jacobs"},"content":{"rendered":"

The Perfect Moment<\/h1>\n

I\u2019m delighted\u00a0to share with you each day of this week an interview with Neil Jacobs,\u00a0the chief executive officer at Six Senses, who offered his thoughts on\u00a0the art of hospitality and the brand Six Senses.<\/p>\n

What is your vision around the art of\u00a0welcoming at Six Senses hotels?\u00a0<\/strong>What is Six Senses’ guarantee in terms of service,\u00a0and how does the group differentiate itself from competition ?\u00a0<\/strong>How is each hotel different?<\/strong><\/h2>\n

New employees, or hosts as they are called at Six Senses, go through a rigorous hiring process. Not only do potential hosts interview with human resources and the relevant department head, the property general manager also meets, interviews and approves all new hires. Six Senses looks for people who are passionate about pleasing guests and show an innate ability to go beyond the basics of service to make a guest visit \u2018out of the ordinary\u2019.<\/p>\n

With increasing work hours and growing stress levels, people find it hard to gain perspective, to focus on what really matters in life. To sustain guests we strive to create memories. To be lasting they must be unique – not just a perfect martini, but a perfect moment. The most powerful memories are built from a shared moment of discovery or a shared moment of change. Using our intuition and applying it in the form of emotional hospitality removes these everyday barriers and leaves us open to bonding once again with the world, nature, others and ourselves.<\/p>\n

In terms of what makes each property special, all of our resorts and spas are rooted in the local culture. Our architecture and building practices follow indigenous designs and utilize local architects and artisans. Our food comes from local farmers and fishermen. Our knowledge of the best fishing holes, diving spots, underground and pop-up clubs, happenings and restaurants is founded on our local relationships. And we could not hope to care for our guests if we did not first care for our people and the communities we are part of.<\/p>\n

I should add that another of our values is: Fun & Quirky. This is not something you would ordinarily associate with the hospitality and wellness industry. Our curiosity and desire to explore and deliver unique experiences, allow us and our guests to discover unexpected ways to reconnect every single day. Six Senses is not stuffy and uptight. We are all about having fun, being out of the ordinary and comfortable with who we are and who are guests are.<\/p>\n

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Six Senses water program<\/figcaption><\/figure>\n
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