{"id":21503,"date":"2016-01-11T12:00:56","date_gmt":"2016-01-11T11:00:56","guid":{"rendered":"https:\/\/www.luxury-hotel-expert.com\/?p=21503"},"modified":"2025-03-24T22:28:53","modified_gmt":"2025-03-24T22:28:53","slug":"out-of-the-ordinary","status":"publish","type":"post","link":"https:\/\/delporte-hospitality.com\/en\/out-of-the-ordinary\/","title":{"rendered":"Out of the Ordinary"},"content":{"rendered":"

Neil Jacobs, \u00a0CEO at Six Senses:\u00a0Out of the ordinary<\/h1>\n

I\u2019m very happy to share with you each day of this week an interview of\u00a0Neil Jacobs,\u00a0the chief executive officer at Six Senses, about the Art of hospitality and the brand Six Senses.<\/p>\n

Each employee is an ambassador of his hotel and the promise of expected services.<\/strong>\u00a0What actions do you put in place to involve your team in the success of the customer experience? How do you motivate them so that they give the best of themselves?<\/strong><\/h2>\n

That is a great question. The brand has been built on a history of innovation and all hosts are actively involved in sharing their opinions and insights into elevating service and the guest experience.<\/p>\n

We are currently rolling out a campaign called \u2018Out of the Ordinary\u2019. This internal and external campaign starts with staff recruitment and the unique way we attract talent through ads, posters and HR materials. From there, we incorporate Out of the Ordinary thinking into our host induction.<\/p>\n

A booklet is under development that explains the vision and culture of the company and celebrates story telling. At the local level, department heads are encouraged to get their team members to discuss what they have done to delight guests. We also talk about guest recovery and turning service glitches into opportunities.<\/p>\n

It is a great way to recognize talented service leaders and instill an environment of continual refinement and improvement. This campaign also includes external communications and is incorporated into e-confirmations, advertising, imagery and social media.<\/p>\n

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Six Senses Con Dao – By the Beach restaurant<\/figcaption><\/figure>\n